Reviews
Everything went smooth and the Customer Service was way
Everything went smooth and the Customer Service was way more than exceptional and I really do love this location
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Your satisfaction is our top priority, and your review is a wonderful confirmation that we're on the right track. We're so glad that we exceeded your expectations. Thank you for choosing Big Star.
Great customer service.
Great customer service. They are always through and communicate everything beforehand. Love the snacks too!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're thrilled to hear you enjoyed your experience with us! Your review means a lot to the Big Star Team. We look forward to serving you again soon
Great customer service.
Great customer service. They are always through and communicate everything beforehand. Love the snacks too!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're thrilled to hear you enjoyed your experience with us! Your 5-Star review means a lot to the Big Star Team. We look forward to serving you again soon
Your service is very great.
Your service is very great. I give you 1520 stars and the people are awesome that help me especially with the videos oh my gosh y’all are so awesome thank you. I love you team Hundai.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Your satisfaction is our top priority, and your review is a wonderful confirmation that we're on the right track. We're so glad that we exceeded your expectations. Thank you for choosing Big Star.
Exceptional service, I can always count on Big Star
Exceptional service, I can always count on Big Star Hyundais master certified technician Eric Wilson to fix my car right the first time. Everytime.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're thrilled to hear you enjoyed your experience with us! Your 5-star rating means a lot to the Big Star Team. We look forward to serving you again soon.
Service department is subpar.
Service department is subpar. Misleading and fraudulent. Service manager is dishonest and delivers fake paperwork to buyers. Overall poor customer service and communication. Sales department is excellent and goes far beyond the customers expectations. However, good luck if anyone needs help with a service issue. Plan to have excuses and bad service.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for your sharing your feedback. One of our priorities is providing a transparent and trustworthy experience for all our customers. I apologize that you feel your experience did not align with that. Please contact me directly. Scott Kimbrough, General Manager, skimbrough@bigstarhyundai.com
I recently visited the Hyundai service center and had a
I recently visited the Hyundai service center and had a very pleasant experience. The staff was courteous, knowledgeable, and took the time to explain everything clearly. My vehicle was serviced in a timely manner, and I appreciated the regular updates during the process. The waiting area was clean and comfortable, which made the short wait more enjoyable. Overall, I’m satisfied with the quality of service and professionalism. Thank you, Hyundai team, for your excellent customer care!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!
Service is great, sales is slow, in sales you sit waiting
Service is great, sales is slow, in sales you sit waiting on people, not so with service
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Wow, thank you for the 5-star review! We're delighted to know we exceeded your expectations. Your positive feedback motivates us to continue providing the best possible service.
Paul very unfriendly and rude.
Paul very unfriendly and rude. No snacks available. Other team members friendly and helpful.. thanks
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your review. We are sorry to hear that you feel that you received anything less than a 100% satisfactory experience. Please reach out to me directly to schedule a convenient time to discuss your concerns. Kohl Young, Service Director, kohly@bigstarhyundai.com
Excellent service and great dealership!
Excellent service and great dealership! We always rely on the professional expertise the dealership provides.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your business and your review! All of us at Big Star are truly humbled by your kind words.