Reviews
There are so much lack of communication between the
There are so much lack of communication between the staff. This is my third vehicle purchase, but I won’t be coming back.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Thank you for sharing your feedback. We are very disappointed to hear that your experience with us, especially as a repeat customer, has led you to decide not to return for a fourth purchase. We sincerely apologize for the lack of communication between our staff that you experienced. This is absolutely not the standard we aim for, and we understand how frustrating and disruptive internal miscommunication can be to your purchase process. We take this seriously, and as a loyal customer, your perspective is extremely valuable to us. To help us identify the specific breakdowns and correct them immediately, we would greatly appreciate it if you would be willing to share a few more details about your recent visit. Could you please reach out to me directly at tgomez@bigstarhyundai.com with additional details such as your name on phone number as we hope to have the opportunity to address this situation and earn back your trust. Tony Gomez, General Sales Manager.
Rose is my salesperson and she was great in my purchase
Rose is my salesperson and she was great in my purchase planning on returning again
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your business and your review! All of us at Big Star are truly humbled by your kind words.
We had an excellent experience and were provided great
We had an excellent experience and were provided great service. We definitely recommend to friends and family.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We're thrilled to hear you enjoyed your experience with us! Your 5-star rating means a lot to the Big Star Team. We look forward to serving you again soon.
The sales & finance team were wonderful.
The sales & finance team were wonderful. Everything was handled very well and seamlessly. Highly recommend.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're thrilled to hear you enjoyed your experience with us! Your 5-star rating means a lot to the Big Star Team. We look forward to serving you again soon.
Well I presented to you folks a 60 month deal you had to
Well I presented to you folks a 60 month deal you had to beat. And you folks still did numbers at 72 months. Had taken plates from my car and also deactivated blue link on my car without being able to purchase your car. Was upset you folks had the offer in your hands and knew you had to beat that: so no I didn’t buy from you guys:
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- Quality of repair —
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- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a new car
Thank you for your feedback. We're sorry to hear that your experience with us was disappointing. We understand your frustration. We strive to provide competitive offers and a smooth customer experience, and it's clear we fell short in your case. Customer feedback, such as yours, is essential to our ongoing efforts to evolve our service standards & performance for the highest possible customer satisfaction. Rest assured that your concern is being shared with the appropriate department as part of our commitment to continuous improvement.
Very friendly, quick to help and knowledgeable.
Very friendly, quick to help and knowledgeable. Even checked back to see if all was okay.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!
I had a great experience with Rose.
I had a great experience with Rose. The dealership itself was nice and clean. I would have appreciated more privacy though. There were customers sitting close by who could possible see the computer screens and hear private information. Also, the receptionist is the first person a customer comes in contact with and sets the initial tone for their experience...not impressed.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your review and your business. We apologize for any inconvenience. Customer feedback, such as yours, is essential to our ongoing efforts to evolve our service standards & performance for the highest possible customer satisfaction. Rest assured that your concern is being shared with the appropriate department as part of our commitment to continuous improvement.
Rose was AMAZING!
Rose was AMAZING! She worked with us until we found the deal we wanted for the car we loved! Ask for her!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Your satisfaction is our top priority, and your review is a wonderful confirmation that we're on the right track. We're so glad that we exceeded your expectations. Thank you for choosing Big Star.
Mr Jarred Howard was very knowledgeable and helpful.
Mr Jarred Howard was very knowledgeable and helpful. Made my buying experience stress free. He was very professional and efficient.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your business and your review! All of us at Big Star are truly humbled by your kind words.
Great sales person and understands customer desire!
Great sales person and understands customer desire! Able to persuade mgr for customer looks for the same quality for the services after sales
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!