Reviews
The service team is always great with customers. They are very helpful and make sure all my concerns were addressed. The team always goes above and beyond!
The service team is always great with customers. They are very helpful and make sure all my concerns were addressed. The team always goes above and beyond!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
I nearly bought a new vehicle at a different dealership, until I called Kearny Mesa Ford and talked with Michael Croom. He was able to quickly help me find the right car, match the other dealer's price, all with more professional service and no undesirable salesman tactics (unlike the other dealer). The process was smooth and pleasant, and Michael was very enjoyable to work with and did not present any pressure to buy, just tried to be helpful. I greatly appreciated this and would come back to Kearny Mesa and Michael.
I nearly bought a new vehicle at a different dealership, until I called Kearny Mesa Ford and talked with Michael Croom. He was able to quickly help me find the right car, match the other dealer's price, all with more professional service and no undesirable salesman tactics (unlike the other dealer). The process was smooth and pleasant, and Michael was very enjoyable to work with and did not present any pressure to buy, just tried to be helpful. I greatly appreciated this and would come back to Kearny Mesa and Michael.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Good service…Starting with having a Service Advisor assigned, everyone is very attentive, courteous, friendly and professional at what they do. It’s a nice environment, I bring my laptop to optimize the waiting time. My service Advisor (Erica) kept me informed of what they’ll be doing, how long it would take and made sure to answer all my questions.
Good service…Starting with having a Service Advisor assigned, everyone is very attentive, courteous, friendly and professional at what they do. It’s a nice environment, I bring my laptop to optimize the waiting time. My service Advisor (Erica) kept me informed of what they’ll be doing, how long it would take and made sure to answer all my questions.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Erica was fantastic, she took care of the requested maintenance items and informed me of additional items that needed attention. She kept me updated on the status and had everything ready for me when I came to pick it up. Great Experience!
Erica was fantastic, she took care of the requested maintenance items and informed me of additional items that needed attention. She kept me updated on the status and had everything ready for me when I came to pick it up. Great Experience!
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- Buying process
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Sara Pounds is the best service advisor I have ever had and always has a smile. Keep up the great work with our fleet!!!
Sara Pounds is the best service advisor I have ever had and always has a smile. Keep up the great work with our fleet!!!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Great and prompt service! I did not have to wait long to schedule an appointment
Great and prompt service! I did not have to wait long to schedule an appointment
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- Buying process
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
They are always courteous, professional, and helpful. I like the rewards programm, it helps with ths cost of repairs. My service managers have always been helpful.
They are always courteous, professional, and helpful. I like the rewards programm, it helps with ths cost of repairs. My service managers have always been helpful.
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- Buying process
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- Quality of repair
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Courteous, efficient, and timely status updates. Plus I appreciated the uber vouchers. 5 stars all around!
Courteous, efficient, and timely status updates. Plus I appreciated the uber vouchers. 5 stars all around!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Erica was awesome as always. I have been coming here since I bought my vehicle and they always takes great care of my vehicle.
Erica was awesome as always. I have been coming here since I bought my vehicle and they always takes great care of my vehicle.
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- Buying process
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
I have been coming here for years and they always take good care of me
I have been coming here for years and they always take good care of me
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- Buying process
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- Quality of repair
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair