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Nyle Maxwell CDJR Killeen

(11 reviews)

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(11 reviews)

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Had a very pleasant experience there at Nyle Maxwell. Easiest purchase on a vehicle I've ever made. Would recommend to all of my family and friends.

Had a very pleasant experience there at Nyle Maxwell. Easiest purchase on a vehicle I've ever made. Would recommend to all of my family and friends.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

Thanks for your fantastic feedback, Ronnie! We're thrilled to hear that your experience at Nyle Maxwell was smooth and enjoyable. Your recommendations mean the world to us. We look forward to serving you and your family and friends in the future!

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Service department is not to good, service advisor Alex she is doing a great job, but the rest of the dealership,I will not be coming back for anything ever again, there are better dealerships and I will be letting those I know to go somewhere else also. Thank you! Mr.Ewell

Service department is not to good, service advisor Alex she is doing a great job, but the rest of the dealership,I will not be coming back for anything ever again, there are better dealerships and I will be letting those I know to go somewhere else also. Thank you! Mr.Ewell

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
3.0
  • Does not recommend this dealer
  • Came in for service or repair
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Dealer response

Hi James, we appreciate your feedback and are glad to hear Alex made a positive impression. We're sorry to learn about your experience with the service department. We'd like to hear more about your experience so that we can offer the best solution. Please contact us when you can. Sincerely, Chad Drever, General Manager, 254-312-5122

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Once again Michael and his team come through to make the nurse (and entire Jefferies family) happy. If anything, Anthony Stephens II is a great reflection of Michael’s mentorship and the rebranding of Freedom Jeep to Nyle Maxwell preserves the core values and community friendship of that business while bringing streamlined, more modern processes to the Jeep-buying process. All this is backed up by a great service department and it’s no accident we have often purchased new vehicles almost immediately after getting great service there. Fair, fast, and fun - it’s not like buying anywhere else and we are thrilled with the new Wrangler.

Once again Michael and his team come through to make the nurse (and entire Jefferies family) happy. If anything, Anthony Stephens II is a great reflection of Michael’s mentorship and the rebranding of Freedom Jeep to Nyle Maxwell preserves the core values and community friendship of that business while bringing streamlined, more modern processes to the Jeep-buying process. All this is backed up by a great service department and it’s no accident we have often purchased new vehicles almost immediately after getting great service there. Fair, fast, and fun - it’s not like buying anywhere else and we are thrilled with the new Wrangler.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

We're so glad to hear that you and your family had a great experience with Michael, Anthony, and the team. Enjoy your new Wrangler!

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Will update when I actually get my car back especially since I took with no issues and now I have some. Glad to see that everyone else had a way better experience than I did.

Will update when I actually get my car back especially since I took with no issues and now I have some. Glad to see that everyone else had a way better experience than I did.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Erica, we're sorry to hear about your experience and appreciate your feedback. We're committed to resolving any issues and ensuring you have a positive experience moving forward. Sincerely, Chad Drever, General Manager, 254-312-5122

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The service department was great. Friendly, fast and quality work. Great communication. Service advisor Blake was great to work with.

The service department was great. Friendly, fast and quality work. Great communication. Service advisor Blake was great to work with.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We’re thrilled to hear about your positive experience with our service department! It’s wonderful to know that Blake and the team provided you with friendly and efficient service. We appreciate your feedback and look forward to serving you again in the future!

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This dealership has been great. Service advisor Blake is great to work with. Will be my dealer for everything going forward.

This dealership has been great. Service advisor Blake is great to work with. Will be my dealer for everything going forward.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're thrilled to hear you had a great experience with Blake. Your trust means a lot to us, and we're here to support you for all your future needs. Looking forward to seeing you again!

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Ram 1500 Limited This is now my Second truck from them and each time has been a breeze. I worked both times with Cody and each time was a great experience. Each time I was asked multiple times how everything was going and what they could do to make the experience better. After I found what truck I was going to purchase, they worked with me on payment and the price as any dealer should. I most definitely would recommend this dealership and will go back in the future. Side note, the front desk was always a great help to reach and get what I needed when I was at the dealership.

Ram 1500 Limited This is now my Second truck from them and each time has been a breeze. I worked both times with Cody and each time was a great experience. Each time I was asked multiple times how everything was going and what they could do to make the experience better. After I found what truck I was going to purchase, they worked with me on payment and the price as any dealer should. I most definitely would recommend this dealership and will go back in the future. Side note, the front desk was always a great help to reach and get what I needed when I was at the dealership.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thanks for the fantastic review, Trace! We're thrilled to hear about your great experiences with us and Cody. Your recommendation means a lot, and we’re glad our team could assist you every step of the way. We look forward to seeing you again for your next truck!

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Service as alwas excellent, customer service above and beyond expectations. Staff professional and courteous for the needs to my vehicle.

Service as alwas excellent, customer service above and beyond expectations. Staff professional and courteous for the needs to my vehicle.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your fantastic review! We're thrilled to hear that our team exceeded your expectations and provided excellent service. Your satisfaction means the world to us, and we look forward to serving you again!

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Recently tried to buy used there and it was the best experience ever. (Ultimately, the car I wanted was unavailable.) But I worked with Cody Clifford and his assistant Hayden for several hours and went on a couple of test drives without high pressure. They tried very hard to locate a car that would work for me but it just wasn't available anywhere - period. (Yes, I'm picky) Cody kept looking for one even on his day off, but no luck. I had to get to Oklahoma for business, otherwise I would've eventually gotten one from him - hopefully next time. I appreciate these guys and can't thank them enough for all their help. GW

Recently tried to buy used there and it was the best experience ever. (Ultimately, the car I wanted was unavailable.) But I worked with Cody Clifford and his assistant Hayden for several hours and went on a couple of test drives without high pressure. They tried very hard to locate a car that would work for me but it just wasn't available anywhere - period. (Yes, I'm picky) Cody kept looking for one even on his day off, but no luck. I had to get to Oklahoma for business, otherwise I would've eventually gotten one from him - hopefully next time. I appreciate these guys and can't thank them enough for all their help. GW

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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I recently took my vehicle in because the rear a/c was not working. Luckily I had an extended warranty which covered the repairs. I was told only the control module was bad and was replaced. When I picked up my vehicle the rear a/c was working fine, however only a week later the rear a/c was not working again. I then went into the dealership and advised them of the problem to which I was told they will take care of me and do not want me to be unhappy. However when I picked up my vehicle I was told the rear blower motor was intermittent and needed to be replaced. This is also a part of the rear a/c not caught on the last service. They told me I would have to pay my deductible again even though they failed to diagnose this problem the first time. I will not be bringing my vehicle back here and will drive an hour to a dealership that will care for us properly.

I recently took my vehicle in because the rear a/c was not working. Luckily I had an extended warranty which covered the repairs. I was told only the control module was bad and was replaced. When I picked up my vehicle the rear a/c was working fine, however only a week later the rear a/c was not working again. I then went into the dealership and advised them of the problem to which I was told they will take care of me and do not want me to be unhappy. However when I picked up my vehicle I was told the rear blower motor was intermittent and needed to be replaced. This is also a part of the rear a/c not caught on the last service. They told me I would have to pay my deductible again even though they failed to diagnose this problem the first time. I will not be bringing my vehicle back here and will drive an hour to a dealership that will care for us properly.

Rating breakdown (out of 5):
Customer service
1.0
Buying process
Quality of repair
1.0
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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