Herrin-Gear Chevrolet

The rep was very nice and helpful. We used some Gmail points to help with the invoice.

I only spoke with her by phone and she was very polite and professional, have nothing to say bad about her at all. But in the other hand, I was dealt a bad card after purchasing extra coverage for a car I brought in 2024, and they did not do what they said, leaving me a balance of $900.00 plus dollars, s I have purchased many cars and trucks there for years, and for me to be treated that way was very heart broken. So I decided to take my money somewhere else in the future.

No wait time, very courteous and professional. Darrius was fantastic, addressed an action item I had all fixed up. Please folks come out to see Darrius and get great customer service.

My latest visit regarding a GM recall went well. Pâté is the best at getting situations handled and moving to the next step. This is my second encounter with a Darius as Service Representative I will be asking for him when I schedule routine service moving forward!!! Both of you are Great!!!!

Customer service is great and I would recommend to other people! Great atmosphere and great people!

Service is always excellent. Mr. Darrius is always on point every time I use the services. You can’t ask for no more better service. I’ll continue to use the services and recommend others as well.

Welcome to Herrin Gear, the full experience: drop off your barely-used Chevy, wait weeks for a loaner, then receive a car that smells like a strip-club locker room had a housewarming party, so I had to drive around with the windows down and my business clothes mourning my dignity. They make you babysit the odometer because apparently loaners expire at 5,000 miles — mine was already at 4,900+. Kayla Everitt, “Clueless”, promises callbacks that are apparently as mythical as unicorns. When you finally corner the service manager, who looked like he’d just finished a late shift at the bar. He cheerfully tells you a pre-existing problem won’t be covered even though your warranty’s about to die at 36,000 miles. Bravo. If you want the worst service and a masterclass in indifference, buy from Herrin Gear. Otherwise, run. Herrin Gear: where competence goes on vacation. Bravo service Dept. Bravo!!

Pretty bad experience after a long drive with sales probably the lowest I’d rate an experience in 20 years. First time I went expecting to buy and left way better off going elsewhere!

in all my years of buying vehicles I have never experienced anything quite like this, the absolute worst dealership I have ever been to.from the general manager to the service writer and especially the 2 behind the sales counter are awful.they sold me a xxx and of course wouldn't stand behind it.had 2 transmissions in the span of 60 days, took 3 months to get xtra keys, never fixed the lift gate and constantly lied about several things

I have been purchasing vehicles from Herrin Gear for over 20 years and receive such good sales & service that I wouldn't go anywhere else. Professional, educated, and friendly staff that always makes me feel welcomed and important.