Reviews
Professional, courteous and diligent.
Professional, courteous and diligent. Genesis rules on service and performance. Every time, our experience is exceptional
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with us at Genesis of Naples! We're delighted to hear that our team consistently provides professional and courteous service. We look forward to continuing this exceptional level of care in the future!
The service is efficient and friendly at the dealership.
The service is efficient and friendly at the dealership. I was surprised that temporary accommodation was in use while waiting for the service; this did not have adequate power supply and made it difficult to complete any work. I am sure this will be resolved soon, but for now, it is an issue.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback! We're glad to hear that the service was efficient and friendly at Genesis of Naples. We apologize for any inconvenience caused by the temporary accommodations, and we appreciate your patience as we work on resolving this issue. Your input is valuable to us!
Phil (aka Kojak) is your best ambassador for great
Phil (aka Kojak) is your best ambassador for great customer service. Literally the best sales experience I have had buying a car.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Jeff, we're delighted to hear that Phil provided you with such an outstanding sales experience at Genesis of Naples. Thank you for sharing your feedback!
Very easy to deal with no pressure from Tony.
Very easy to deal with no pressure from Tony. Will be happy to return to this dealership.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for sharing your five-star experience with Tony at Genesis of Naples! We are so glad that you enjoyed your visit.
Drew Jiras is most professional.
Drew Jiras is most professional. Great team of guys. Drew is one of the most professional sales guys i ever known.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for recognizing Drew and the team at Genesis of Naples! We're delighted to hear about your positive experience with us.
good service and communication at this dealership I
good service and communication at this dealership I would recommend this service center to anyone
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We appreciate the stellar review here at Genesis of Naples!
Service was really fast with an excellent result.
Service was really fast with an excellent result. MR Pavel is awesome and excellent! Very happy!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It means so much to us to see your review! Thanks from the team at Genesis of Naples.
Very pleasant and accommodating staff And easy to arrange
Very pleasant and accommodating staff And easy to arrange scheduling matters. Concerned about customer satisfaction
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're delighted to hear that our team at Genesis of Naples provided a pleasant and accommodating experience for you. Ensuring customer satisfaction is always our top priority, so thank you for the kind words!
Everything was fine with the exception that the oil
Everything was fine with the exception that the oil change monitor was not reset.i did not notice because the car was running when I picked it up. I noticed it the next time I started the car. I called Jorge. But he never got back to me. I finally went on utube and figured out how to do it myself.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your feedback with us. We're glad to hear that most of your experience was positive, but we're sorry about the oversight with the oil change monitor at Genesis of Naples. We'll make sure our team is aware so we can improve in this area moving forward. If there's anything else we can assist you with, please let us know!
my recent service was as always done to my expectations
my recent service was as always done to my expectations this time it was touchup repair to the drivers seat perfection
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're delighted to hear that your service experience at Genesis of Naples met your expectations once again, especially with the touch-up repair on the driver's seat. Thank you for trusting us!