Reviews
Very customer focused.
Very customer focused. Provided Uber for me as car was in for routine service. Jorge escorted me to finished car to ensure all was in good order.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with Genesis of Naples! We're delighted to hear that Jorge and our team provided attentive service, including the Uber ride. We appreciate your support and look forward to serving you again in the future!
The construction has created a mess with the overcrowded
The construction has created a mess with the overcrowded trailers, etc. the service guys themselves are great and trying to make the best of the situation!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your feedback. We understand the ongoing construction and temporary adjustments, such as the trailers, may impact the overall experience, and we truly appreciate your patience during this transition. Please know that these improvements are being made to better serve our customers long-term. We're glad to hear our service team made a positive impression- they're working hard every day to provide quality care despite the challenges. Your understanding means a lot, and we look forward to welcoming you back and earning a 5-star review once our upgrades are complete. Thank you, Sammy Jo Mannering - Service Director - 239-325-1999 ext 3291
Pawel is extremely professional, easy to communicate with
Pawel is extremely professional, easy to communicate with and very customer focused. It is a pleasure working with him.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your positive experience with Pawel and the team at Genesis of Naples! We're delighted to hear that his professionalism and customer focus made your visit enjoyable. We look forward to serving you in the future!
Efficient service, honest opinion about my checkup, good
Efficient service, honest opinion about my checkup, good value for the service, excellent service personel
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're delighted to hear that you received efficient and honest service from our team at Genesis of Naples. Thank you for highlighting the value and excellent personnel, we appreciate your feedback!
When I had a recent issue with my Genesis, Steve
When I had a recent issue with my Genesis, Steve Kalinowski in sales and CJ in the service department were awesome to work with. Getting it in for service right away, the car was fixed while I was out of town and didn't have a need for it. Communication was very professional, timely and truly professional. This time around was a great experience.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Sharon, we're delighted to hear that Steve and CJ provided you with such a seamless experience at Genesis of Naples. Thank you for sharing your positive feedback!
Peter said it would take 2 and a quarter hours and he was
Peter said it would take 2 and a quarter hours and he was right in the money. Thanks
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are glad to hear that Peter and the Genesis of Naples team got you back on the road quickly! Thanks for your review!
Good work and very efficient.
Good work and very efficient. Customer service representative was pleasant, helpful and followed up at all stages of maintenance.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're delighted to hear that our team at Genesis of Naples provided efficient service and kept you informed throughout the process. Thank you for sharing your experience!
⸻ ⭐️⭐️⭐️⭐️⭐️ Outstanding Car Buying Experience!
⸻ ⭐️⭐️⭐️⭐️⭐️ Outstanding Car Buying Experience! I recently leased a vehicle and had the pleasure of working with Jacob at Genesis of Naples. From start to finish, the entire process was smooth, transparent, and stress-free. He was knowledgeable, patient, and genuinely listened to what I was looking for without ever being pushy. What really stood out was his professionalism, honesty, and willingness to go the extra mile to ensure I felt confident with the lease. He answered all my questions, explained every step, and made sure I was completely satisfied before driving off the lot. If you’re in the market for a new, used or a leased car, I highly recommend asking for Jacob. It’s rare to find someone who combines great service with genuine care and integrity.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your outstanding experience with Jacob at Genesis of Naples! We're delighted to hear that the leasing process was smooth and stress-free. Your recommendation means a lot, and we're here whenever you're ready for your next vehicle adventure!
Steve was kind, patient, informative, and courteous.
Steve was kind, patient, informative, and courteous. He gave me all the information I needed to make my positive decision to buy a Genesis.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're delighted to hear that Steve provided you with all the information needed for your purchase at Genesis of Naples. Thank you for sharing this positive feedback, and enjoy your new vehicle!
Absolutely not a luxury car dealership experience.
Absolutely not a luxury car dealership experience. Does anyone care about service performance of a luxury vehicle dealership experience? My 4th experience for service and repairs. Leaving messages and no response from service department. Car is never cleaned inside. My worst luxury car dealership experience ever compared to previous luxury car dealerships.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
It's disheartening to hear about your experience with our service department. We strive for excellence in all aspects of customer care, and it's clear we've fallen short here. Your feedback is invaluable, and we would like the opportunity to address these concerns directly. Please reach out when you have a moment so we can make things right. Thank you, Sammy Jo Mannering - Service Director - 239-325-1999 ext 3291