Reviews
While it was difficult to connect to the Service Dept.
While it was difficult to connect to the Service Dept., once I did and got an appointment, Peter was great to work with. The service was fast and professional
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're glad to hear that Peter provided you with fast and professional service at Genesis of Naples. Thank you for your patience in connecting with our Service Department. We appreciate your feedback!
The service at this dealership is outstanding.
The service at this dealership is outstanding. From the second that you pull up to the service area, the customer service agent comes out, greets you, asks questions and keeps you updated on what is going on with your car while it’s there until you can pick it back up. It’s outstanding!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're delighted to hear that you had an outstanding experience with our team at Genesis of Naples! Providing excellent service and keeping our customers informed is a top priority for us. Thank you for sharing your feedback, and we look forward to serving you again!
The dealership honors the valet program offered by
The dealership honors the valet program offered by Genesis. Not every dealer does so. My car was picked up early, serviced and returned earlier than expected (a good thing). I'm very happy with the entire process.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're delighted to hear that the valet program at Genesis of Naples exceeded your expectations! Thank you for sharing your positive experience with us.
Mike was the best.
Mike was the best. He is an asset to the company. MIKE MADE THE PROCESS SIMPLE AND ENJOYABLE
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're elated to hear that Mike made your Genesis of Naples experience a smooth success! Safe travels, and we'll see you next time.
Fantastic service.
Fantastic service. Every time I deal with Genesis of Naples they are courteous and fast with the service requested.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Wulf, thank you for the fantastic feedback! We're delighted to hear that our team at Genesis of Naples consistently provides courteous and efficient service. We look forward to serving you again in the future!
This dealership is just wonderful.
This dealership is just wonderful. Everyone there is caring and they give attention to detail. Every time we visit I tell the service manager how much we appreciate the throughness the give our vehicle.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Cordley, we're delighted to hear that you appreciate the attention to detail and care from our team at Genesis of Naples. Thank you for your kind words and continued support!
Prompt service, very nice lounge area.
Prompt service, very nice lounge area. Helpful Service advisor who thoroughly explain everything. Service was quick
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the feedback! We're glad to hear that our team at Genesis of Naples provided prompt service and a comfortable experience. We appreciate your support!
Very good kept me updated about the process of the
Very good kept me updated about the process of the service and my representative JC was very good. Very happy with my experience.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're delighted to hear that JC kept you well-informed and made your experience at Genesis of Naples a positive one. Thank you for sharing your feedback!
This was one of the best experiences I've had in regards
This was one of the best experiences I've had in regards to getting and auto scheduled maintenance done. The pickup and return were seamless and on time. I would highly recommend Genesis of Naples to anyone who wants and expects a great customer service experience.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Joyce, we're delighted to hear that your experience with our service team at Genesis of Naples was seamless and met your expectations. Thank you for recommending us!
I had a very good experience with the service department
I had a very good experience with the service department thanks to JC Davies. He was very professional and knowledgeable
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're delighted to hear that JC provided you with a great experience at Genesis of Naples. Our team takes pride in delivering professional and knowledgeable service, so thank you for sharing your feedback!