Reviews
A few years ago we visited Genesis, the salesman was not
A few years ago we visited Genesis, the salesman was not helpful, bordering on arrogant. We purchased a different vehicle. This time we met Arlington. He was professional and personable. If he didn't know the answer to a specific question, he found the answer. I'll be anxious to see the new the new facility.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We are grateful to have you as a customer! Thank you for choosing Genesis of Naples and for sharing your support of Arlington's attentive, knowledgeable service. We look forward to your next visit!
The repair of my tire was done efficiently.
The repair of my tire was done efficiently. and well. The communication from the service advisor was excellent.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We love to hear that you received great service and efficient communication at Genesis of Naples. We wish you safe and smooth miles ahead! See you next time!
Tony did a great job winning over my business.
Tony did a great job winning over my business. He was knowledgeable, thorough with his review on the vehicle and tenacious with his follow up.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Your feedback made our day! We’re so glad Tony earned your business with his helpfulness and thoroughness. Thank you for choosing Genesis of Naples!
Carmine, Jorge and Genesis of Naples did a fantastic job
Carmine, Jorge and Genesis of Naples did a fantastic job with getting me in and out for service. Always a great experience here and they are highly recommended!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Kevin, we're so happy to hear that Carmine, Jorge, and the team provided you with a great experience at Genesis of Naples. Thanks for the recommendation, we can't wait to assist you again! Safe travels!
They all were very helpful.
They all were very helpful. My appointment was on time and service was excellent . I would recommend them.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Karen, we appreciate your recommendation and the kind words about our team! See you next time at Genesis of Naples!
So, for some reason I thought I was communicating Diego.
So, for some reason I thought I was communicating Diego. Not Jorge. Not sure what happened there. Picked up car fine. Delivered it after I told Diego I had to call to find out what the issue was, I received no call regarding dropping car back off at my place. Little no communication. Porsche sends me a video from tech. A call from service folks to go over. Just not a very well run business right now. This is not just Naples it is fort Myers who is worse. And Minneapolis was poor. Just seems like the leadership of these cars is poor
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- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
We apologize for the communication issues you experienced during your service. It sounds like there was a mix-up, and we understand how frustrating that can be. We are disappointed to hear the technician did not perform a video multi point inspection on his vehicle, as it is standard procedure at this facility. We assure you corrective communication has been placed and we are committed to improving your experience in the future. If you'd like to discuss further or have any other concerns, please feel free to reach out at your convenience. Thank you, Sammy Jo Mannering - Service Director - 239-325-1999 ext 3291
Every time I visit Genesis Naples I do have a great
Every time I visit Genesis Naples I do have a great experience .Jorge is doing an amazing job, friendly , professional, responsive and helpful.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're happy to hear Jorge and the team make each visit a great one at Genesis of Naples! Thank you for your kind words and support! Safe travels!
Everything about my service appointment was handled
Everything about my service appointment was handled extremely well. Despite the relocation to temporary trailers, I had absolutely no issues.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're pleased to hear the temporary setup didn't affect your experience at Genesis of Naples. Thank you for your understanding and positive review.
Very clean and prompt service advisors are well informed
Very clean and prompt service advisors are well informed the car comes out clean everything‘s good thank you
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your review! We are so glad that you had a seamless service experience with our team. See you next time at Genesis of Naples!
The rating says it all.
The rating says it all. So maybe I should repeat this that many more times/
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are so happy that our Genesis of Naples team earned your 5 stars. Thanks!