Reviews
Incredibly busy but super efficient.
Incredibly busy but super efficient. Jorge grabbed control, got my car in and came hunting for me when done. This dealership has come a long way in a short period of time. I believe they want it to be great.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Bill, we're pleased to know Jorge took such good care of you. Thank you for choosing Genesis of Naples, we wish you safe travels ahead!
Peter Franks was most helpful as was everyone else
Peter Franks was most helpful as was everyone else especially during your remodeling. Thanks so much.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Leonard, thank you for choosing Genesis of Naples, Inc. for your automotive needs and for sharing your experience with Peter. We hope to see you here in the future!
My experience was satisfactory and I was happy with the
My experience was satisfactory and I was happy with the Service Manager as the recall and replaced a/c was done quickly and efficiently. The problem was and the reason for the average rating is the back end of the process was not completed. After the service I called to complain about the repeated emails we received to service our car after every 5-10 miles we drove the car. They did not stop and this went on for a week until I physically drove back to resolve this In addition, alerts appeared on the car screen to get service every time we started the car. Finally resolved. After having completed this survey I will never respond to your website again. Reason being you do not even have the service manager's name listed and Pawel is a real nice guy!
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- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Jim, while I'm glad to know the recall and repair were handled quickly, I do want to apologize for the trouble you experienced with our automated notifications. I'll share your feedback with my team in order to prevent this from happening again, but please know you can reach me directly if you ever need assistance in the future. Thank you, Sammy Jo Mannering - Service Director - 239-325-1999 ext 3291
They treated me very well.
They treated me very well. Service was fast and they prompted to take care of my car and myself. They didn’t have a loner but they paid for my Uber both ways
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback - we appreciate you supporting Genesis of Naples! It's great to hear that you were so well taken care of by our team. See you next time!
Service was completed as scheduled.
Service was completed as scheduled. Jorge was very professional in explaining service provided and pick up and delivery was as scheduled.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're delighted to hear everything went smoothly and on schedule! Thank you for choosing Genesis of Naples and for highlighting Jorge's professionalism. Safe travels!
Jorge said the recall would take 1 hour, which it did.
Jorge said the recall would take 1 hour, which it did. Jorge was very courteous and updated us when needed.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Ralph, thank you for the glowing review of Jorge and his efficient work at Genesis of Naples. We’ll pass along your praise! See you next time!
Michael was great -helped with everything -very
Michael was great -helped with everything -very patient-followed up with evrything I asked .and
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are so happy that our Genesis of Naples team delivered an excellent experience. Thank you, Jerry!
Rodrigo listened to my needs and expectations and met
Rodrigo listened to my needs and expectations and met them in a very confident professional manner.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are so happy that our Genesis of Naples team delivered an excellent experience. Thank you, William!
Everyone at Genesis of Naples is 5 star.
Everyone at Genesis of Naples is 5 star. Thank you for always exceeding my expectations.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
All of us at Genesis of Naples are happy to see this wonderful feedback! Thank you, Debbie!
They follow through on what they say they will do.
They follow through on what they say they will do. Pawel is the best rep. for your company!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for the kind words for Pawel and our Genesis of Naples team.