Reviews
Very pleased with the sales effort of all sales and
Very pleased with the sales effort of all sales and manager team. The lack of customer service following the sale is the reason for the low rating. I am still waiting for an answer on my care care products question. Hopefully the service after the sale will improve.
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- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
Robertson, it is disappointing to receive this review. However, we have spoken with you and have done everything in our power to assist you, including providing information and pictures of the products you mention. Thank you, and we wish you all the best moving forward.
I always have a great experience at Tamiami Genesis.
I always have a great experience at Tamiami Genesis. Courteous, professional, honest, prompt, and thorough.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your consistently positive experiences, and thank you for choosing Genesis of Naples! See you next time!
Friendly, informative, easy to communicate and fast
Friendly, informative, easy to communicate and fast response.Would not hesitate to recommend this dealership and Jorge as a service representative.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for sharing your fantastic feedback about Jorge and the rest of the team! We appreciate your business and look forward to seeing you again at Genesis of Naples.
The speed and quality of work was very good, as was the
The speed and quality of work was very good, as was the communication. The temporary waiting room arrangement was not a comfortable option.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the feedback! We're pleased you were happy with our speed, quality, and communication. We'll work on improving the temporary waiting area. We hope to welcome you back to Genesis of Naples!
You can’t judge a dealership by a couple of its less than
You can’t judge a dealership by a couple of its less than stellar parts, right!? Service department needs to focus on the person at hand. The detail and prep department needs to focus on proper detailing of vehicles going into the hands of excited owners.
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your feedback, and we'll make sure to pass it along to our team. We strive to make sure all our departments, from sales to service, reflect Genesis of Naples's dedication to excellence. Thank you for bringing this to our attention.
Absolutely the worst service experience have had at this
Absolutely the worst service experience have had at this dealership in 3 years. After a routine service which included tire rotation, when driving home the car pulled to the right. They obviously did not do a test drive or the pulling would have been obvious. I called and took it back a few days later when I had time. They said I needed 2 new tires which I did not sound right to me, the tires did not have that many miles on them. The service agent simply said new tires was the only solution. I went from the dealership to a Tire Kingdom store that said the tires did not look that bad. They did an alignment and problem was solved! All my prior service experiences were positive but this attempt to sell me tires was horrible.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
It's disappointing to hear about your recent service experience, especially after having positive ones in the past. We strive for thorough and honest assessments, so it's concerning that you felt pressured into unnecessary purchases. We'll be sure to discuss this with our team to improve our processes for the future. If you'd like to discuss this further or have any other concerns, please feel free to reach out directly. Thank you, Sammy Jo Mannering - Service Director - 239-325-1999 ext 3291
JC always takes great care of me and my now 2 GV70's.
JC always takes great care of me and my now 2 GV70's. Well done.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We really appreciate you taking the time to leave JC and Genesis of Naples this awesome review, thank you!
Dean was a pleasure to work with.
Dean was a pleasure to work with. Was prepared for my visit, 3 cars for me to review and no pressure. I was satisfied and purchased the car. Dealership did a good job.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're glad to hear you had a pressure-free and successful experience with Dean! Thank you for choosing Genesis of Naples, and congratulations on your new car!
Great service appointment!
Great service appointment! Pawel was awesome as usual!. He needs a raise! Awesome customer service!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for the great review and trust in our team at Genesis of Naples! Safe travels ahead!
Excellent service, car was serviced and I was able to
Excellent service, car was serviced and I was able to have a loaner till the service was complete. I was informed of the progress.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your trust in Genesis of Naples! We are so pleased you received excellent service. See you next time!