Reviews
I stopped in to get some paperwork updated.
I stopped in to get some paperwork updated. Brian, who had never worked with me, took all the time needed and got me covered. Then walking out to my car, he noticed a screw in my tire. Sent me right to service without any appointment. Peter in service was able to accommodate me in spite of being busy. I needed a replacement tire but because of mileage was able to get me a large discount from Michelin. I felt everyone went above and beyond, and certainly saved me future problems. I generally don’t praise dealerships, but thanks Genesis if Naples.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We’re grateful for your five-star feedback, thank you! It's great to hear Brian, Peter, and the team were so helpful. Please let us know if we can assist you again in the future and thank you for choosing Genesis of Naples!
My 2026 Genesis 2026 was receiving a Xylion coating on
My 2026 Genesis 2026 was receiving a Xylion coating on car exterior and leather seats. All went well. Product delivered on car, courtesy car arrived, with a few hiccups. Peter Franks was very professional and informative about service. Tim helped me with courtesy car forms. I love my new car. I would recommend dealership and can't wait for new building to be done.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Congrats on your new 2026 Genesis! We're glad you had a positive experience with Peter and Tim. Thank you for choosing Genesis of Naples, we look forward to welcoming you back once our remodeling is complete.
Been working with them since 2017 they are amazing always
Been working with them since 2017 they are amazing always been fair and transparent with everything.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
David, thanks for the kind words for our Genesis of Naples team! We are grateful to have earned your loyal business!
Quick diagnosis and repair.
Quick diagnosis and repair. My GV80 2024 was not cooling properly. AC Evaporator coil needed to be replaced. Loaner vehicle made all the difference with my work schedule. Greatly appreciate the prompt scheduling and friendly/ professional service team - Exceptional!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We’re so glad our team was able to quickly diagnose and repair your Genesis GV80 2024. Thank you for choosing Genesis of Naples. We are grateful for your business!
Car would not start.
Car would not start. Peter had the battery replaced and the electrical system checked out and made any needed adjustments. Car runs fine. Very satisfied.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Tom, thank you for choosing Genesis of Naples and for sharing your feedback about Peter! We are happy to hear your car is running smoothly again!
Great service from Jorge.
Great service from Jorge. The wait time for an oil change was a bit long though.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for stopping by to leave Jorge and Genesis of Naples a wonderful review!
Had low tire pressure.
Had low tire pressure. Peter told me to come in right away. Peter also offered to do my annual service. Tire replacement and annual service done promptly. Car washed. Very good experience.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your feedback about your recent service visit with Peter and our team. We will be sure to pass along your kind words. It was our pleasure to assist you with your tire concerns and more at Genesis of Naples!
I love the valet service.
I love the valet service. The service manager was very responsive and kept me up to date on the progress of the service. And, he notified me that the service was complete and that the valet would be delivering my car to my door.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your positive feedback! We’re proud that the Genesis of Naples service team kept you informed and that our valet service impressed you. We’re here if you need further assistance!
We always appreciate the exceptional service provided by
We always appreciate the exceptional service provided by Genesis of Naples as well as the stellar communication.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Becky, we're delighted to hear about your positive experience with our team! Thank you for choosing Genesis of Naples and sharing your feedback. See you next time!
Total pros and always helpful and most of all honest!
Total pros and always helpful and most of all honest!! I would be happy to tell all my friends to please consider.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We look forward to serving you again in the future! Thank you for choosing Genesis of Naples and for sharing your support with us online!