Ken Garff Ford Ft. Collins

1 year ago my 2020 ranger had cam phaser issues. 53k miles. The service dept told me I didn’t changed my oil. This offended me greatly as I do change my oil. These guys take 3 hours to do an oil change. There was about 3 oil changes I couldn’t prove with paperwork so they will not cover. The next thing they told me “well we’ve sent pictures to ford so you can’t try to warranty anywhere else and if your truck blows up when you get it back, it’s not covered. We can only put in a new engine. I couldn’t believe how bad I was treated. I’ve spent the last year cleaning my engine with Seafoam. It’s running better but still not acceptable so I decide to give it another try. Talked to Gary the service manager. He seemed to want to take a look. unfortunately he was gone the next 2 days, I called to see what they found out and was told “we’re here to make money!” I told him that this was xx and I’ve bought my last ford. He responded with “ok cool”. Worst service dept I’ve ever dealt with! I going to pickup my truck today and will be talking to the GM. I hope he cares about the customer

Caleb was very professional. He scheduled my appointment quickly. When I brought the car back for service Caleb greeted me and quickly got my car into service. When the vehicle was ready he contacted me and explained the findings of the inspection thoroughly. Very courteous and helpful.

Amazing experience, very helpful people, work was done quick and well, will come back again

Great sales and finance folks. I have done a lot of business here over the past few years, & always had a good experience.

Daniel is the best advisor! I loved working with him and will continue to go back!

Phenomenal service. The staff and service crew were very helpful and very knowledgeable about how my Bronco was to be handled

Fast and reliable service. They came out to fix a software recall and it was taken care of in less than 20 minutes

Service writer was very professional and made me glad I was using his service today.

Love the facility, the staff and customer service. Preferred bringing our vehicle to Ft. Collins instead of Greeley where we bought our vehicle.

Got oil change and tire rotation. Those services were fine. Was recommended to replace my engine and cabin air filters for a fee. I had replaced both myself 3 DAYS PRIOR. Sent email and filled out form for manager to contact me. No contact in over a week. I do not trust their recommendations any more.