Ken Garff Ford Ft. Collins

Smooth! dropped off truck Sunday night and it was ready early Monday morning. Very quick and back to business. Service gal was full of smiles and presented herself very well.

I dropped off my pickup at 7:30 and they provided a shuttle to get to class. I came back after class and picked up my pickup. Simple and I haven't noticed any problems.

Excellent and timely service to repair what will be a recall item once the new parts are available (I paid then will be reimbursed by Lincoln). They handled the towing and Steve Hunt, Service Director, kept me updated for the few days it took to complete the repair. The entire Service Advisor Team is very friendly; if you are standing in the waiting area, I was asked multiple times if I needed assistance (I didn't as Steve was helping me). Five Star Rating for sure.

My service advisor, Steve, kept me updated throughout my repairs. I got the vehicle back and it was as good as new. All of my issues were addressed.

Service done timely and it was nice to get a car wash too. Friendly and effective communication of appointment details status and completion of service

Took the truck in for extended warranty work and they were were professional and did an excellent job in keeping us info through the process. Friendly too.

I have owned Cadillacs, Audies, Porshas, Mercedes Benz and Chryslers and so I am used to good service. This Lincoln Aviator is the best car that I have even owned. Bar non. However this service department after two visits explains why I never bought a Ford product. Two overnight stays to fix a simple problem is not acceptable. The last trip in was to upgrade the computer to have "Phone as a Key' available to be used. This should have been done in matter of an hour or less. The car was in all day and overnight because it was so late when I was called to come and get it, I could not do so. Then when I did get it I spend two hours on the phone with Lincoln in getting the system to work. I am not looking forward to the first or future oil changes and esp for the next thirty-nine months.

Had my car in for the Quick Lane service. Car was checked out, serviced and completed in the time promised. Appreciated the efficiency of Alan Brandt. Thanks!!

Allen was our contact at Spradley Barr to perform the required maintenance on our 2011 Ford Fusion. He provided a quick summary of the items needed to be done in a clear and concise manner. He arranged for our ride home as well as to be picked up at our home in Loveland. Very easy to do business with Spradley Barr and Allen was the reason it went so well. Our car runs better now as all our fluids have been replaced with Ford recommended fluids and with new spark plugs the Fusion gets better fuel mileage now. Donovan Smith did the work for us in the Service department perfectly. With Spradley Barr, we know the job is always done right. Throw in a car wash and it couldn't have been better - thanks Allen for making our car maintenance a positive experience. Great job done by Donavan Smith and his service team too. Bob and Debbie C of Loveland

had a appointment for service my ford and it was done very well and on time. Kelly was very friendly and helpful, thanks for the service.