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Ken Garff Ford Greeley

(568 reviews)
2020 consumer dealer award
View 1 awards
2020 consumer dealer award

Reviews

(568 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Ken Garff Ford Greeley from DealerRater.

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Over the top

Once again Travis has outdone himself. Vehicle is like brand new. Kudo's Again deserves another raise. Substancial at the best. Still number one in my book

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
2 people out of 2 found this review helpful.
Dealer response

Thank you so much for taking a moment to share about our service department! We appreciate your business.

Satisfaction with Service

I am always treated very well and the service is excellent. I receive a detailed report of my car's status after the service. Prices are competitive for accessories.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
2 people out of 2 found this review helpful.
Dealer response

We appreciate you taking the time to share your experience with our service department! Thank you for choosing us to maintain your vehicle.

Satisfied

I made my appointment online. When I arrived they got me right in. The staff was very friendly. The waiting room was VERY comfortable. My service was fast a nd done very well!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
3 people out of 3 found this review helpful.
Dealer response

Thank you for the excellent rating! We look forward to helping you out in the future!

Expedition

Travis Howton did a great job of taking care of us when we brought in my Expedition. The repairs were done quickly and correctly. He was very professional and kept us informed of repairs needed, for our approval. Always a good experience at Spradley Ford's service dept.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
2 people out of 2 found this review helpful.
Dealer response

Thank you for the 5* testimonial! We appreciate your continued loyalty to our service department!

Wonderful Dealer

Kyle was wonderful to deal with getting an oil change on my truck. Excellent employee as always. Sirena is an excellent sales associate. Took good care of us again, as she did when we bought the truck a year ago. Thank you guys for the wonderful experience and new car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
3 people out of 3 found this review helpful.
Dealer response

We are proud to have earned you as a customer! Thank you for your continued support.

Top Notch Service!!

Awesome professionalism and very knowledgeable. Excellent customer service. And very thoughtful. 🇺🇸🇺🇸 Travis Howton automatically knew what was wrong with my truck and was very clear and precise on explaining the issue. His care and professionalism is top notch in this industry. Very thankful I found a great dealership!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
1 person out of 1 found this review helpful.
Dealer response

Thank you for sharing your experience with our top notch service department! We appreciate the opportunity to provide your service. Take care!

Outstanding Person and Advisor!

Great person looked out for my wife’s car and had the problems fixed quickly. She had an annoying noise in the panoramic sunroof and got it fixed by Doug

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
2 people out of 2 found this review helpful.
Dealer response

Thank you for your business!

General maintenance

Kyle and the service team worked well with us. Shared critical maintenance needs and checked to see what we wanted done. Car was ready as promised. Protected interior of vehicle well from dirt and oils.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
1 person out of 1 found this review helpful.
Dealer response

Thank you for the excellent rating! We truly value your business.

worth going to

We had some problems at first but after talking rationally between adults we worked everything out & everything turned out like it was meant to be. I'd recommend being patient with them.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 2.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the feedback! Please let us know if there is more we can help you out with.

Purchased two more new vehicles

David Merens is an outstanding salesman. David went above and beyond to make sure our car buying experience was everything we hoped it would be. I will recommend David to friends and family. We greatly appreciate having such a caring, friendly individual to help us with our car purchases.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
2 people out of 2 found this review helpful.
Dealer response

Thank you for taking a moment to provide feedback on your experience! Thank you for the opportunity to serve you.