Reviews
I was on a trip from atlanta when a low engine oil light came on. My Genesis GV80 only had just over 4k miles on it which was concerning. I went there on a Friday and they checked my oil and ran a check on my sensors all while I was in the drop off area. It turned out to be a sensor which gave me peace of mind to be able to drive back to Atlanta and get it fixed. I really appreciate them doing that and not billing me at all. Great customer service by two very nice gentlemen
I was on a trip from atlanta when a low engine oil light came on. My Genesis GV80 only had just over 4k miles on it which was concerning. I went there on a Friday and they checked my oil and ran a check on my sensors all while I was in the drop off area. It turned out to be a sensor which gave me peace of mind to be able to drive back to Atlanta and get it fixed. I really appreciate them doing that and not billing me at all. Great customer service by two very nice gentlemen
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Amazing experience at Holler Genesis and my salesperson, Zach! He took his time showed me all the options and colors. It was truly a wonderful experience and the entire team from start to finish was fantastic!
Amazing experience at Holler Genesis and my salesperson, Zach! He took his time showed me all the options and colors. It was truly a wonderful experience and the entire team from start to finish was fantastic!
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- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Came in for an issue that could have cost a few hundred dollars - they solved it in short order for zero cost and educated me at the same time. Could not be happier. Moises is an expert service rep with great customer service orientation!
Came in for an issue that could have cost a few hundred dollars - they solved it in short order for zero cost and educated me at the same time. Could not be happier. Moises is an expert service rep with great customer service orientation!
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- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're happy you found our staff to be so supportive during your experience here at Genesis North Orlando. Please let us know if there is anything else we can do for you; we are more than happy to help!
This was the best car-buying experience I have ever had. There was definitely a personal touch to the entire experience. I appreciate Allen and Chris in taking such good care of me, and Toni in finance was fantastic! Thank you!
This was the best car-buying experience I have ever had. There was definitely a personal touch to the entire experience. I appreciate Allen and Chris in taking such good care of me, and Toni in finance was fantastic! Thank you!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Tiffany, thank you for your kind review; we are happy to pass along your comments to the team here at Genesis North Orlando! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
It was not a great experience. The buying process was rushed and they seemed more concerned about selling the GV80 and getting our trade in. The only reason we bought the GV80 from them is they kept lowering the price. Our biggest concern was the location of the dealership from our home and the next day we had an issue the key and they wanted us to bring it to the deanship to have it looked at. So much for the Genesis concierge service.
It was not a great experience. The buying process was rushed and they seemed more concerned about selling the GV80 and getting our trade in. The only reason we bought the GV80 from them is they kept lowering the price. Our biggest concern was the location of the dealership from our home and the next day we had an issue the key and they wanted us to bring it to the deanship to have it looked at. So much for the Genesis concierge service.
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- Overall experience
- 3.0
- Does not recommend this dealer
- Shopped for a new car
Hello, we regret to hear that you had this experience with us. We would like the opportunity to make this up to you. Please Contact us at [email protected] so we can make your experience a positive one.
After explaining how to fix my service issue the technicians did nothing to solve my issue. I had a video of the issue but nothing was done. I still have the sanme issue
After explaining how to fix my service issue the technicians did nothing to solve my issue. I had a video of the issue but nothing was done. I still have the sanme issue
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- 2.0
- Does not recommend this dealer
- Came in for service or repair
Hi Rich, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Please reach out to us at [email protected] so we may assist you in moving forward towards a resolution.
6 months after buying my GV70 I had an issue with warning lights going off. The service rep fixed it by installing a new camera on the windshield. 3 1/2 years later I have the same issue. I explained this to the support rep but they ignored me and said that they could find any issue even though I showed them the service report from 3 1/2 years ago. It's simple I need a new camera for the front windshield. Can you help me
Great customer experience with no hassle sale. Made us feel welcome and easy financing experience as well.
Great customer experience with no hassle sale. Made us feel welcome and easy financing experience as well.
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- 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Thanks to Jonathan and the rest of the supporting cast at Holler Genesis my buying experience resulted in a positive and professional experience.
Thanks to Jonathan and the rest of the supporting cast at Holler Genesis my buying experience resulted in a positive and professional experience.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Genesis North Orlando! Please don't hesitate to reach out if there's anything additional we can do for you.
Recently bought 2026 Genesis GV70 3.5T Sport Prestige AWD and my experience from start to finish was excellent! Couldn’t have asked for more. It indeed exceeded my expectations! Want to mention Xavier and Patrick because they were helpful in making sure I understood all of the details through out the process, which were many and I appreciate it! Genesis North Orlando thank you!
Recently bought 2026 Genesis GV70 3.5T Sport Prestige AWD and my experience from start to finish was excellent! Couldn’t have asked for more. It indeed exceeded my expectations! Want to mention Xavier and Patrick because they were helpful in making sure I understood all of the details through out the process, which were many and I appreciate it! Genesis North Orlando thank you!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Genesis North Orlando! Please let us know if there is anything else we can do for you; we are more than happy to help!
First-Class experience! Experienced ZERO of the traditional sales games with the sales or finance staff. Everyone was polite, professional and helpful. During the last 50 years, this has been my only truly positive automobile purchase experience. Also, having owed both Lexus and Mercedes-Benz vehicles, I'm genuinely impressed with the quality and value of the Genesis G80.
First-Class experience! Experienced ZERO of the traditional sales games with the sales or finance staff. Everyone was polite, professional and helpful. During the last 50 years, this has been my only truly positive automobile purchase experience. Also, having owed both Lexus and Mercedes-Benz vehicles, I'm genuinely impressed with the quality and value of the Genesis G80.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we're happy you found our staff to be so supportive during your experience here at Genesis North Orlando. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!