Audi Hilton Head

Service at ALL AutoNation dealerships charge 12.95% of the parts and labor charge for "customer pay shop charge for repair order" to a maximum of $69.95. This is outrageous and takes advantage of the customer. Another independent dealership charges a flat fee of $8.95. How can AutoNation get away with this????? I was only told by the service advisor that it is a charge for shop supplies, and not that this is a standard charge by AutoNation. I was offered a $150 credit for future service, which will also be charged up to $69.95 for a service appointment. In other words, if you have a repair for $540 or more, expect a flagrant charge of $69.95, over and above the cost of the parts and labor, plus sales tax on this charge. I will not support AutoNation in the future.

A rear tire got destroyed on I95 while traveling back to Montreal. We had a quick and great service from Aimee and team to get us backe on the road quick. Thanks all the team for the great work. Daniel

Had to return to the dealership after vehicle was serviced because the engine light was on. The oil cap apparently wasn’t seated properly when the oil was changed. Also was surprised that there was a charge for using a credit card. If I had been advised of this charge ahead of time, like when I made my service appointment, I would have brought cash to avoid the surprising additional fee. I don’t pay credit card fees anywhere so would have liked to have avoided this one. My service advisor, who was excellent, told me that the fee was just recently implemented. I guess next time I’ll know to bring about $500 in cash.

Alex who was the salesman was a very nice young man, and went over and above to explain about the car. Everyone at the dealership was polite, helpful, and very knowlegable.

John was very helpful and gave me options to explore while looking for a replacement for my mini. Financials was easy. Facility was clean. A good experience all around

Great service Im happy with the work they do to my car no complaints from me

Worked with Alex at Audi Hilton Head to purchase a car for my daughter. He went above and beyond to get the car delivered to me in Charleston. Great experience overall with this dealership.

Had a routine oil change NOTHING else and was handed a bill for $460 after my 10% coupon! I was told that is the cost of an oil change where the labor was $355 are they crazy talk about being ripped off I will never go there again there are many options on the island for good service at a proper cost.

Aimee was wonderful to deal with. She did everything she could to make sure this service recall went smoothly and easily for me, On the other hand, making the appointment for the service recall through the central booking system was not as pleasant. I was told I could have a loaner and that when I got my service notification it would confirm the loaner. Of course when I got the email confirmation the loaner was not mentioned. I reached out by calling for about 2 days and emailing to confirm the loaner and did not receive a response. About 6 PM the night before the appointment Aimee called to confirm the loaner. She even offered to have someone drive it to me and pick up my car.

Very professional, kept me informed every step of the way. My service writer Brendan was outstanding!