Capitol Chevrolet

I went in to Capital Chevrolet to have my 2024 Chevy truck serviced.. they did an excellent job of getting me in and out promptly. Service adviser, Harley did a great job. That's the reason I bought 8 trucks with capital Chevrolet. Super sales department and service department.

Excelente servicio en español que siempre me dan ganas de regresar todos muy amables❤️👍

Atmosphere there is wonderful every sales member are doing awesome job thank you all for you patience and hard work.

I had previously removed this review because a representative from Capitol Chevrolet reached out to me and said they wanted to make things right. Since then, we have had another terrible experience, resulting in us having to pay for a rental car for a week. The work was under warranty, and we were told that we would be reimbursed for part of the rental costs. It is several weeks later, and every time I call, I either get put on hold and then hung up on, or sent to the voicemail of someone who never returns my call. Earlier this week, a service advisor assured me that she would initiate the process and provided me with her direct extension. When I called back, the phone system said that the extension was invalid. My original review: Do NOT take your car to Capitol Chevy! They have no respect for customers. Go to Henna or Autonation. My experience with Capitol Chevy was the worst customer experience I have had in my life, and based on the other reviews I’m reading, my experience was typical. We took our 4 month old Traverse there and rented a car because they told us there were 30 people on the wait list for loaners. Our case manager from Chevy corporate later found out there were fewer than 10 people waiting. Not that we would have expected to get to the front of the waitlist, but this was the first of many untruths we were told. After 9 days of them having our car with zero communication, I got a message from my service advisor John asking me to complete a survey about my experience. My wife called and found out they finished working on our car two days earlier. John then lied to her and said he had texted me. He later admitted this was untrue (see attached images). One of the main reasons we brought the car in was because the headrest on the third row seat wouldn’t fold, so the seat couldn’t be put down. John told us that there was nothing wrong with the third row, and it immediately folded down when his team looked at it. Again, this was a lie. The seat was still up when we picked it up, and the headrest is still broken. Maybe the most insulting part of the experience is that someone left a coffee in the front cup holder. I don’t know how long it was there, but it was long enough that it had mold growing on it (see attached image) and made the car smell terrible. It’s over two weeks later and the smell isn’t gone. We have tried to contact Capitol Chevy many times in the past few weeks. One service advisor told me he would have the service lane manager, Anthony, call me back within 24 hours. Two weeks later, I’ve heard nothing. Another service advisor told me she was transferring me to Anthony’s, and then suddenly, I was sent to Nicole in client relation’s voicemail box (who also didn’t return my call). The negative reviews you see here are not the exceptions. Capitol Chevy has an established pattern of neglecting customers, refusing to show basic human decency, and not owning up to their mistakes. Even an acknowledgment that they screwed up would go a long way, but it doesn't seem like they respect their customers enough for that.

I had previously removed this review because a representative from Capitol Chevrolet reached out to me and said they wanted to make things right. Since then, we have had another terrible experience, resulting in us having to pay for a rental car for a week. The work was under warranty, and we were told that we would be reimbursed for part of the rental costs. It is several weeks later, and every time I call, I either get put on hold and then hung up on, or sent to the voicemail of someone who never returns my call. Earlier this week, a service advisor assured me that she would initiate the process and provided me with her direct extension. When I called back, the phone system said that the extension was invalid. My original review: Do NOT take your car to Capitol Chevy! They have no respect for customers. Go to Henna or Autonation. My experience with Capitol Chevy was the worst customer experience I have had in my life, and based on the other reviews I’m reading, my experience was typical. We took our 4 month old Traverse there and rented a car because they told us there were 30 people on the wait list for loaners. Our case manager from Chevy corporate later found out there were fewer than 10 people waiting. Not that we would have expected to get to the front of the waitlist, but this was the first of many untruths we were told. After 9 days of them having our car with zero communication, I got a message from my service advisor John asking me to complete a survey about my experience. My wife called and found out they finished working on our car two days earlier. John then lied to her and said he had texted me. He later admitted this was untrue (see attached images). One of the main reasons we brought the car in was because the headrest on the third row seat wouldn’t fold, so the seat couldn’t be put down. John told us that there was nothing wrong with the third row, and it immediately folded down when his team looked at it. Again, this was a lie. The seat was still up when we picked it up, and the headrest is still broken. Maybe the most insulting part of the experience is that someone left a coffee in the front cup holder. I don’t know how long it was there, but it was long enough that it had mold growing on it (see attached image) and made the car smell terrible. It’s over two weeks later and the smell isn’t gone. We have tried to contact Capitol Chevy many times in the past few weeks. One service advisor told me he would have the service lane manager, Anthony, call me back within 24 hours. Two weeks later, I’ve heard nothing. Another service advisor told me she was transferring me to Anthony’s, and then suddenly, I was sent to Nicole in client relation’s voicemail box (who also didn’t return my call). The negative reviews you see here are not the exceptions. Capitol Chevy has an established pattern of neglecting customers, refusing to show basic human decency, and not owning up to their mistakes. Even an acknowledgment that they screwed up would go a long way, but it doesn't seem like they respect their customers enough for that.

Great customer service I was tooken care of while purchasing a new car with incentives.

Went for an oil change service staff is super nice totally recommend this place, Fabian was my service provider could not ask for someone better guy knew how to explain the process.

Had an awesome experience with Capitol Chevrolet! Traded in my Jeep Gladiator for 2025 Silverado Texas Edition. Glad I purchased here with Gil Neave and Christine

I’m deaf customer with my suv was sick bad and Fabian was great work and good communication with me well . Today my suv get much better well running great thank you

Absolutely fantastic people. Got the truck I wanted at the price I wanted. Professional, respectful, and fun to work with