Reviews
Mazda of Denton Service Department is always quick to have availability and complete needed service in a short amount of time.
Mazda of Denton Service Department is always quick to have availability and complete needed service in a short amount of time.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hello Michelle, thank you; we appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
I bought my Mazda here. And this was the second time I went in for an oil change. They are very honest, and upfront with everything. Very courteous people. My car was done within a couple of hours. I didn't have to wait too long!
I bought my Mazda here. And this was the second time I went in for an oil change. They are very honest, and upfront with everything. Very courteous people. My car was done within a couple of hours. I didn't have to wait too long!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Had a great experience with Group 1. Miguel and Ozzy were very professional and welcoming answering all my questions and assisting with purchasing my first Mazda SUV. Enjoy my ride and look forward to doing business again with Group 1 Mazda Denton.
Had a great experience with Group 1. Miguel and Ozzy were very professional and welcoming answering all my questions and assisting with purchasing my first Mazda SUV. Enjoy my ride and look forward to doing business again with Group 1 Mazda Denton.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Group 1 Mazda Denton! If you have any further questions, please don't hesitate to reach out!
It was the fastest, smoothest, and easiest car buying experience I have ever had in my life.
It was the fastest, smoothest, and easiest car buying experience I have ever had in my life.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Group 1 Mazda Denton. If you have any further questions, please don't hesitate to reach out!
First impressions are important. I was treated terribly when I entered. I approached the service desk and was greeted with a rough attitude. I explained my situation and instead of approaching from a place of understanding, the woman at the service desk started telling me what couldn't happen. I almost asked if I should come back later because she was in a bad mood and taking it out on me. I then was given a number to text with questions. I texted it and received no response. Then they couldn't find my warranty info and tried to charge me. I had to talk to someone in finance who confirmed I had purchased the warranty. The woman and her supervisor couldn't find my info but finance found it immediately. I'm considering not returning here once my warranties are up. I have had good experiences here before but this time was the worst and made me want to go elsewhere. They have a sign near the service desk that showcases their values. Respect and professionalism are listed there, among others I was treated disrespectfully and there was a sincere lack of professionalism. I've been a customer here since 2019 and the service desk level of customer care has decreased significantly in that time.
First impressions are important. I was treated terribly when I entered. I approached the service desk and was greeted with a rough attitude. I explained my situation and instead of approaching from a place of understanding, the woman at the service desk started telling me what couldn't happen. I almost asked if I should come back later because she was in a bad mood and taking it out on me. I then was given a number to text with questions. I texted it and received no response. Then they couldn't find my warranty info and tried to charge me. I had to talk to someone in finance who confirmed I had purchased the warranty. The woman and her supervisor couldn't find my info but finance found it immediately. I'm considering not returning here once my warranties are up. I have had good experiences here before but this time was the worst and made me want to go elsewhere. They have a sign near the service desk that showcases their values. Respect and professionalism are listed there, among others I was treated disrespectfully and there was a sincere lack of professionalism. I've been a customer here since 2019 and the service desk level of customer care has decreased significantly in that time.
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- Overall experience
- 2.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your experience. We sincerely apologize for the way you were treated during your recent visit. The attitude and lack of professionalism you described are not the level of customer service we expect from our team. We also understand how frustrating it was to receive no response to your questions and then be told that your warranty information could not be located, only to have Finance find it immediately. We appreciate that you have trusted us with your vehicle since 2019, and we are disappointed that this visit left you feeling disrespected and considering taking your business elsewhere. We would appreciate the opportunity to address your concerns with our service leadership and work to regain your trust. Thank you for bringing this to our attention. Tyler Mitchell Group 1 Mazda of Denton General Manager [email protected]
Brought my Mazda 6 for simple oil change. Arrived at my appointment 1:45 time. Received service text confirming intake but never received another text, never received the technician's inspection or recommendations. 2 hours later I walked up to the service desk for update and my car keys was in the cabinet. The original service advisor was busy and never acknowledged me, another advisor completed my payment paperwork. No one apologized. He didn't know how long my car was ready. This visit was not normal, usually have interactions with the advisor but not today.
Brought my Mazda 6 for simple oil change. Arrived at my appointment 1:45 time. Received service text confirming intake but never received another text, never received the technician's inspection or recommendations. 2 hours later I walked up to the service desk for update and my car keys was in the cabinet. The original service advisor was busy and never acknowledged me, another advisor completed my payment paperwork. No one apologized. He didn't know how long my car was ready. This visit was not normal, usually have interactions with the advisor but not today.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for sharing your experience. We’re sorry that your recent oil change did not meet the level of service and communication you’ve come to expect from us. You should have received timely updates, including your inspection results and recommendations, and our team should have acknowledged you and communicated clearly when your vehicle was ready. We sincerely apologize that no one took the time to explain the status of your vehicle or apologize for the delay in communication. We appreciate you bringing this to our attention and will use your feedback to address these communication gaps with our service team. We value your continued business and hope we have the opportunity to provide the experience you’re accustomed to on your next visit. Tyler Mitchell Group 1 Mazda of Denton General Manager [email protected]
In and out in about 2 hours!. No xx from this dealer. Great price as advertised. Sales guy was great. Finance guy was great. All good!
In and out in about 2 hours!. No xx from this dealer. Great price as advertised. Sales guy was great. Finance guy was great. All good!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.
Junior, made my experience exceptional. He knows the art of Customer Service. I felt like he was really paying attention to what needed to be done in terms of listening to me, going above and beyond to take care of my situation and treating me with a great deal of respect. Can we clone him please!
Junior, made my experience exceptional. He knows the art of Customer Service. I felt like he was really paying attention to what needed to be done in terms of listening to me, going above and beyond to take care of my situation and treating me with a great deal of respect. Can we clone him please!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi, we're happy to hear you had such a positive experience with our team! We sincerely thank you for the positive review, and look forward to seeing you again soon!
Pleased as always with everything at the dealership and my experience with the ones I come in contact with when visiting and having my car serviced?
Pleased as always with everything at the dealership and my experience with the ones I come in contact with when visiting and having my car serviced?
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi James, we are very happy to have provided you with such a positive experience! Thank you, and have a fantastic day!
Our Mazda CX-9 needed new parts and repairs. Group 1 did a great job even though the Mazda warranty people were not at their best and made the repair time much longer.
Our Mazda CX-9 needed new parts and repairs. Group 1 did a great job even though the Mazda warranty people were not at their best and made the repair time much longer.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!