Reviews
There seems to be an issue of getting the car throughly checked out when my wife takes the vehicle in. One time, the tires did not get rotated per the service request. The last visit she came home and all four tires had 28 pounds or less of pressure when the recommendation is 35. Seems to getting reported to the director, but nothing is changing.
There seems to be an issue of getting the car throughly checked out when my wife takes the vehicle in. One time, the tires did not get rotated per the service request. The last visit she came home and all four tires had 28 pounds or less of pressure when the recommendation is 35. Seems to getting reported to the director, but nothing is changing.
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- Overall experience
- 3.0
- Does recommend this dealer
- Came in for service or repair
I dropped off my car for a check engine light, i was not contacted for two days, this was with me calling them several times and leaving messages. I finally got my car back after three days and the check engine light is back on again.
I dropped off my car for a check engine light, i was not contacted for two days, this was with me calling them several times and leaving messages. I finally got my car back after three days and the check engine light is back on again.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
We’re sorry to hear about your experience with our service department. We understand how frustrating it is to go several days without an update, especially after making multiple calls and leaving messages. We also understand your disappointment in having the check engine light return after your vehicle was serviced. This is not the level of communication or service we want to provide. We would appreciate the opportunity to review your visit, understand what happened, and work toward resolving the issue. Please reach out to our service management team with your contact information and vehicle details so we can look into this further. Thank you for bringing this to our attention. We value your business and hope to have the opportunity to make this right. Tyler Mitchell Group 1 Mazda of Denton General Manager [email protected]
Excellent Service as always, and I used the shuttle service while my car was being repaired. Denton Mazda has been a dealership I can trust.
Excellent Service as always, and I used the shuttle service while my car was being repaired. Denton Mazda has been a dealership I can trust.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Eric, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.
Tracey was fantastic! She handed our car?s service amazingly. She made sure everything was taken care of. I will continue to go to Denton Mazda for all my services.
Tracey was fantastic! She handed our car?s service amazingly. She made sure everything was taken care of. I will continue to go to Denton Mazda for all my services.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Karla, we're happy you found our staff to be so supportive during your experience here at Group 1 Mazda Denton. Please don't hesitate to reach out if there's anything additional we can do for you.
Everything was as promised. Everyone was pleasant and easy to work with. There was no irritating hard sell. I felt the price was fair and competitive with other dealers I had talked to. I enjoyed doing business with them and would recommend them.
Everything was as promised. Everyone was pleasant and easy to work with. There was no irritating hard sell. I felt the price was fair and competitive with other dealers I had talked to. I enjoyed doing business with them and would recommend them.
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- Overall experience
- 4.0
- Does recommend this dealer
- Shopped for a used car
Hi, we are glad we could help! Feel free to reach out to us if you need anything. Have a wonderful day.
Need a oil change i did not have appointment no problem got it done and I would recommend the dealership to a friend thank you, thank you
Need a oil change i did not have appointment no problem got it done and I would recommend the dealership to a friend thank you, thank you
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Gregory, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!
Their communication with the customer in the service department gets a big fat Zero. They have one lady at the desk trying to handle all of the service side of things. If you drop your car off for service good luck getting an answer if you try to call them about anything. When your car is ready you won't hear about it from them. you will have to show up and find an actual person to let you know it's ready.
Their communication with the customer in the service department gets a big fat Zero. They have one lady at the desk trying to handle all of the service side of things. If you drop your car off for service good luck getting an answer if you try to call them about anything. When your car is ready you won't hear about it from them. you will have to show up and find an actual person to let you know it's ready.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for sharing your feedback. We will take this feedback and make sure we use it as a learning opportunity for our team. Our communication should absolutely be better, and you shouldn't just have to show up to get updates on your vehicle. Again, thank you for your feedback and we will make sure we are better moving forward. Tyler Mitchell Group 1 Mazda of Denton General Manager [email protected]
Ozzy helped me purchase a new CX5 in minutes. We found the vehicle, the dealership gave me a good price for my trade in and we were done. Very Easy.
Ozzy helped me purchase a new CX5 in minutes. We found the vehicle, the dealership gave me a good price for my trade in and we were done. Very Easy.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Group 1 Mazda Denton. Please don't hesitate to reach out if there's anything additional we can do for you.
Dealership got me in early and were very pleasant and help get me out quickly
Dealership got me in early and were very pleasant and help get me out quickly
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Very quick and professional. Love they sent videos. Of service. Will definitely go back for services.
Very quick and professional. Love they sent videos. Of service. Will definitely go back for services.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!