Group 1 Mazda Denton

Friendly, kept me informed, efficient, and fulfilled my request at a very reasonable price with smiles.

Madi did a great job. Our vehicle was serviced in a timely manner. Facility was very clean and everyone was very polite.

Tracey was wonderful! Explained procedure, listen to what I needed, answered my questions and always had a smile. Keep Her!

Tracy was knowledgeable during my visit, i dropped my Mazda 3 off for an oil change, tire rotation, and alignment and everything was done in a timely manner. I will say that all the advisors did seem to be a bit busy but that could've been just because it was a Saturday. Overall I will be back to continuously service my Mazda with Group 1 Denton Mazda.

Customer service was nice and professional. Complimentary car wash and vacuum is so convenient. Will go back again for next service!

Thank You Jesus for Tracey in the service department, she was excellent ! Someone needs to give that girl a raise ! It was absolutely encouraging to see that every person that assisted me went above and beyond ! May God bless Tracey and all that assisted me at this Mazda dealership in Denton Texas! It was a complete joy to see how much all of you cared !

1-When I scheduled service for my 2025 MX five I received a confirmation on email that the Dodge group one dealership was ready for me… I called and explained this and it was corrected to Mazda. However, the original appointment was never removed at the Dodge dealer. I was. asked who I wanted for a service contact I mentioned Anna Roe who had sent me several text messages; I was told this was not a person just AI. I called back later and said John Monigold would be a good service contact since he helped me in the past then I was told he was no longer in service and did not offer another choice. 2. I went to the website and determined who the service director was, noted John Monigold was now the parts. and made three attempts to contact the new service director. I wanted to talk to convey concerns because my car was damaged by Denton Mazda during the last service and I wanted the technicians to be very careful with it.. 3. When I dropped my car off the service director did not identify himself or say anything to me in response to my voicemail or other system inquiries, I thought he was an advisor. 4. The service director got in my car, wearing many keys on his hip, luckily this did not scratch the car or damage the seat bolster. 5. The technician that worked on my car was very good and I appreciate his attention to detail.. 6. The service director reprimanded the service tech in front of me, which was not professional.. he told him to get moving, there isa lot of work today, the technicianhad done everything he could. It was just a matter of the oil to finish draining out of the engine. 7. John Monigold- parts Director checked me out and remembered me from my previous visit, I did not recognize him at first, and if it wasn’t for John, I would’ve never returned to Denton Mazda for service as he resolved the damage to my car which occurred during recall service appointment, and was very attentive. If you would like some very candid points about how to improve your business, it would be better to call me direct. You have some good people and some improvements that need to be made.

Not sure what happened at this location but it’s not good. Walked in with a 3:30 appointment and was asked by the lady at the service desk if I had an appointment. Answered yes. Told she was 2.5 hours behind and that she was by herself and there was nothing she could do. Nobody customers in the waiting area, no lines to the service bay for oil changes, etc. I have 3 Mazdas atm. Looks like it’s time to find a reliable dealership

I was looking for Mazda CX5 and wanted hassle free buying experience with great offers and good financing. Group1 of Denton more than met what I was looking for.

I was looking for Mazda CX5 and wanted hassle free buying experience with great offers and good financing. Group1 of Denton more than met what I was looking for.