Group 1 Mazda Denton

Moving to a new town, my wife’s Mazda needed a repair, and we had always used dealers for service. We dropped the car off at 8 (opening). At 1 pm, we got our report. In addition to our repair, it said 7 other items failed inspection. But the video only suggested these matters. I accepted the one repair, and that was the last I heard. I couldn’t get through to anyone, and the one time I did get a live person at a different desk, I was told my inquiry would be forwarded to a supervisor. Still nothing. Finally, with no answers we went to the dealer and, after waiting in an understaffed line, found out the care was done, and had been for a while. No one called, and no one would have. When we dropped the car off, they said they wanted to earn our business. They didn’t, and nothing they did indicated any effort to do so. Upselling repairs and not responding to customers’ calls doesn’t inspire confidence.

Very nice experience with Hugo. He wasn’t high pressure at all. Made me instantly at ease. Tried out several different vehicles before finding the perfect one.

Took the car in to have the battery checked. They said 30 to 45 minutes. No communication for 5 hours. Back and forth multiple times before they let me know the battery needed replacing. Said they would call back when they find out if it’s under warranty. No call. I had to call twice to find out. Drop off at 815 and went to get the car at 545. If time is important to you do not use this service location.

My advisor was very kind and accommodating! My car is always in good hands when I need it serviced here and I love how comfortable the experience is.

Had a code needed checked , they checked everything out ,and did 5000 miles service. Good interaction with service dept. No issues, they addressed everything thing for me.

I arrived ten minutes early for my appointment. It was for an oil and filter change only. Omar checked me in promptly, he neglected to tell me things were not moving like they normally do. Had he mentioned two people called out sick and advised me I would be there for at least two hours and asked if I still wanted to wait, things would have been fine. At that point I could have decided to stay or reschedule, but he didn?t communicate any of that with me. Up until now I have always been very happy with the customer service there. Now I don?t know that I?ll return. Being respectful of other people?s time is why I strive to be early for appointments, I wish Omar felt the same about his customer?s time.

The financing department was amazing. Jimmy was professional and very detailed - excellent to work with and made the process super easy. If you are looking for a car I would recommend this to anyone

The financing department was amazing. Jimmy was professional and very detailed - excellent to work with and made the process super easy. If you are looking for a car I would recommend this to anyone

My service representative was awesome and kept me updated on the progress of my service every step of the way. He explained every service they were performing and why.

I had an amazing experience purchasing my vehicle here! The entire process was smooth, transparent, and completely stress-free from start to finish.