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Chula Vista Auto Group

(246 reviews)
Sales hours: 9:00am to 5:00pm
Service hours: 9:00am to 5:00pm
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Sales Service
Monday 9:00am–5:00pm 9:00am–5:00pm
Tuesday 9:00am–5:00pm 9:00am–5:00pm
Wednesday 9:00am–5:00pm 9:00am–5:00pm
Thursday 9:00am–5:00pm 9:00am–5:00pm
Friday 9:00am–5:00pm 9:00am–5:00pm
Saturday Closed Closed
Sunday Closed Closed

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Reviews

(246 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Chula Vista Auto Group from DealerRater.

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Mario was very good. I appreciate the video sent by the mechanic. Very good touch. Also the prepay check out is something that helps.

Mario was very good. I appreciate the video sent by the mechanic. Very good touch. Also the prepay check out is something that helps.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
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Servicio de excelente Calidad y la atención 10/10 Daniel muy profesional en la atención al cliente

Servicio de excelente Calidad y la atención 10/10 Daniel muy profesional en la atención al cliente

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
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I've always been very impressed with Chula Vista Kia, very satified with the service. Service advisor was very informative and very professional.

I've always been very impressed with Chula Vista Kia, very satified with the service. Service advisor was very informative and very professional.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
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I have been going back for servicing of my vehicle with Chula Vista Kia for over a few years now. I do not go anywhere else. Appointment scheduling is easy, and there are almost ALWAYS deals/coupons on their website to save yourself a little money. Check in and out is always so easy. I NEVER feel pressured about services (which being an anxious ridden gal, I greatly apprecaite that). They will talk to me on what they found on the inspection and make recommendations on level of importance, but again, have never been pushy about it. Sometimes the time duration of service can extend, but they are usually great at communicating delays. The customer service is always TOP tier. I always feel a warm presence when speaking with the service associates. I will continue to bring my business to Chula Vista Kia!

I have been going back for servicing of my vehicle with Chula Vista Kia for over a few years now. I do not go anywhere else. Appointment scheduling is easy, and there are almost ALWAYS deals/coupons on their website to save yourself a little money. Check in and out is always so easy. I NEVER feel pressured about services (which being an anxious ridden gal, I greatly apprecaite that). They will talk to me on what they found on the inspection and make recommendations on level of importance, but again, have never been pushy about it. Sometimes the time duration of service can extend, but they are usually great at communicating delays. The customer service is always TOP tier. I always feel a warm presence when speaking with the service associates. I will continue to bring my business to Chula Vista Kia!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
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Speedy service center. Polite staff. Have used the service department several times. Thank you very much

Speedy service center. Polite staff. Have used the service department several times. Thank you very much

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealership was great. The staff did a great job at listening to my concerns/wants and overall were very kind and patient.

Dealership was great. The staff did a great job at listening to my concerns/wants and overall were very kind and patient.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
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Roque and Justin were an amazing! Very knowledgeable and made the leasing process very easy.

Roque and Justin were an amazing! Very knowledgeable and made the leasing process very easy.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
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Sharing the excellent experience I had at your location. The facility was nice and clean, and I received outstanding customer service from Celia Tapia. She went above and beyond to help me with a recall on my Kia Soul. When I arrived, there were no rental cars available, but Celia went out of her way to find me a vehicle so I could leave my car to be fixed. Employees like Celia give Kia a wonderful image.

Sharing the excellent experience I had at your location. The facility was nice and clean, and I received outstanding customer service from Celia Tapia. She went above and beyond to help me with a recall on my Kia Soul. When I arrived, there were no rental cars available, but Celia went out of her way to find me a vehicle so I could leave my car to be fixed. Employees like Celia give Kia a wonderful image.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
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I googled the model I wanted and crossed shopped, and Kia Chula Vista appeared to have the best price around. I started talking with Marco, and he helped me with my EV9 lease and worked hard to get numbers that worked for me and my family. The whole team was a pleasure to work with, stuck to their word, and made the process as easy as possible. Not only did they have the best price but it was also the easiest car negotiation we have had. I love my new car!

I googled the model I wanted and crossed shopped, and Kia Chula Vista appeared to have the best price around. I started talking with Marco, and he helped me with my EV9 lease and worked hard to get numbers that worked for me and my family. The whole team was a pleasure to work with, stuck to their word, and made the process as easy as possible. Not only did they have the best price but it was also the easiest car negotiation we have had. I love my new car!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
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Marco was awesome! He was incredibly helpful, friendly, and made the whole experience so easy for us.

Marco was awesome! He was incredibly helpful, friendly, and made the whole experience so easy for us.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
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