Chula Vista Auto Group

You don’t wash cars anymore even though It cost me at least over 400$ whenever I bring in my car and you don’t offer to pick up customers when cars are ready. Seems like service are lower but the savings are not passed along to customers. I have 17500 miles on my car which is 3 years old and was told I need new tires I understand that sun will have a bearing on sidewalls but never cause the threads to wear down. I can only assume that your tires Are inferior when you buy a new car

Great customer service and very helpful. I was given more than enough information about the vehicle and helpful with step by step process.

Excellent service all around. Great team and dealership. Went above and beyond getting me the deal I wanted. Thank you

CV Kia is fast and convenient for me. On this last service we had a dispute on items needed for my car but showed proof of completion and Mario helped me with no pushback and made everything right on my invoice. I appreciate people keeping their word and providing honest service. Thank You!

It was a good experience it would be nice to get an update on all the recalls the car has so I don’t have to make an extra trip

My car sat for over 30min. No one notified me it was ready. Until I went to ask about my car. I was inside the lobby waiting, I had been waiting for 3 hours. There was also a gentleman that went to ask about his car because it had been sitting there. His car wasn't even worked on, he was very upset, he asked for his keys and left. Poor customer service from the service department. They have us wait for a long time, and don't even notified us when our cars are ready. I had to go and ask about my car. When I called to schedule my appointment I was given the name of the person who was going to help me, when I showed up to the dealer he isn't working it's his day off. Another thing is while all of us customers are waiting in the hot sun, the lobby was full no seats available. No one bothered to offer any water nothing. A Kia worker came and gave a 2 cold water bottles to an elderly lady with her son, because they went to do paper work inside to purchase a car. We are all Kia customers why treat us all different. Terrible experience

The staff are nice . We were taken cared of from the checking in of our car & updating me of the status of the service they were doing on my car.

I was welcomed by Mario on 7/29/2026 for service to my '19 Kia Niro. Mario was very friendly, courteous and informed me of recommended services before beginning the appointment. I felt well informed and did not feel pressured, which I appreciated. Overall, it was a very good experience. I only wish it didn't take almost 4 hours 😪. Mario is the GOAT.

Eddie my service guy is great customer service! I just wish they would wash the cars after they service them!

They had great service and I do not feel pressured to purchase from them and were very patient with me.