Chula Vista Auto Group

I had the best service with Mario, he was effeminate and friendly. He also prepared me for my total and about how long my wait would be.

It's close to my residence so convenience is a plus. They make the customer feel at home. The dealership is clean and not run down that staff is friendly. The cost of basic servicing is okay. But the labor cost for not the so called basic is (IMHO) higher than most people can afford. The dealership mark-up on some parts that you can get from Kia directly is somewhere to the 75-100%. I know they tell you these mechanics are Specialists and they maybe but the cost going to a dealership compared to other repair shop have to make to think hard about what you can afford. This dealership seams busy so I can only assume they're making good money, but if prices and labor was less in cost they would in the long run they would even make more in volume. I myself had to go off dealership for mechanical work due to an insurance claim that the dealership took almost all I was allotted just for mechanical and I would have paid out extra for all body and paint work. I did have to have the dealership replace 2 parts for piece of mind. So I had to trust and pay more. So far the work fixed my issue.

Very pleasant staff and amazing customer service! They always take good care of my car when I'm there.

I dropped off my car around 8:30 AM and never got an update until I called several times in the afternoon for them to tell me that they couldn’t find the problem.

Chula Vista KIA was professional. They finished the inspection and tire alignment and rotation on time.

They treat you like part of the family. I always feel very well taken care of when I take my car here.

Daniel Fabián at the service department was excellent and went above and beyond! Definitely recommend.

I had a great experience with Chula Vista Kia! The service was excellent, fast, friendly, and professional from start to finish. Everyone was helpful and made the whole process easy and stress free. I really appreciate the great customer service and would definitely recommend Chula Vista Kia to others!

I had a great service experience at Chula Vista Kia! They started my oil change on time and finished exactly when they promised. I especially appreciated the video showing the work completed and anything they noticed—it was a helpful touch that kept me informed. The paperwork was clear, and the staff were friendly and professional from check-in through pickup. Everything went smoothly. Thank you for the excellent service!

Friendly staff and nice location. Right next to In and Out. The parking situation is garbage though. Might want to park at in and out.