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Chula Vista Auto Group

(184 reviews)
Sales hours: 9:00am to 5:00pm
Service hours: 9:00am to 5:00pm
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Sales Service
Monday 9:00am–5:00pm 9:00am–5:00pm
Tuesday 9:00am–5:00pm 9:00am–5:00pm
Wednesday 9:00am–5:00pm 9:00am–5:00pm
Thursday 9:00am–5:00pm 9:00am–5:00pm
Friday 9:00am–5:00pm 9:00am–5:00pm
Saturday Closed Closed
Sunday Closed Closed

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Reviews

(184 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Chula Vista Auto Group from DealerRater.

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I was charged $285 when my car is still under warranty. Charging to inspect it? How else would you know whats wrong it? So basically everyone gets charged $285 because all cars need to be inspected in order to know whats wrong. Such a RIP OFF! Warranty means No Charge. NEVER AGAIN will I take my vehicle there nor will I purchase a Kia again.

I was charged $285 when my car is still under warranty. Charging to inspect it? How else would you know whats wrong it? So basically everyone gets charged $285 because all cars need to be inspected in order to know whats wrong. Such a RIP OFF! Warranty means No Charge. NEVER AGAIN will I take my vehicle there nor will I purchase a Kia again.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
2.0
  • Does not recommend this dealer
  • Came in for service or repair
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High employee turnover. The service is inconsistent. I like it less every time I go.

High employee turnover. The service is inconsistent. I like it less every time I go.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
3.0
  • Does not recommend this dealer
  • Came in for service or repair
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took a little longer than expected and was a quite pricing trip but the guy i dealt with was very nice and explained everything very well

took a little longer than expected and was a quite pricing trip but the guy i dealt with was very nice and explained everything very well

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
4.0
  • Does recommend this dealer
  • Came in for service or repair
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We had great experiences with multiple team members across a 2 month period to ensure we got the right vehicle for our needs

We had great experiences with multiple team members across a 2 month period to ensure we got the right vehicle for our needs

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
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Excellent service advisors. Very well explained what was performed to my car. Very pleased with the service! This is why I continue to come back every time!

Excellent service advisors. Very well explained what was performed to my car. Very pleased with the service! This is why I continue to come back every time!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
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Chula Vista Kia has very kind and helpful employees They are willing to go the extra mile to get your car serviced and ready in record time

Chula Vista Kia has very kind and helpful employees They are willing to go the extra mile to get your car serviced and ready in record time

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
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It has been great waiting at the launch area every thing was awesome and fast service

It has been great waiting at the launch area every thing was awesome and fast service

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
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Excellent service from everyone. My advisor had wonderful customer service and spent a lot of time explaining each one of the procedures donde to my car, plus he communicated with me throughout the day. HE SHOULD DEFINITELY GET A RAISE!!! :)

Excellent service from everyone. My advisor had wonderful customer service and spent a lot of time explaining each one of the procedures donde to my car, plus he communicated with me throughout the day. HE SHOULD DEFINITELY GET A RAISE!!! :)

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
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The best customer service, friendly staff definitely I will come back, thanks Kia of Chula Vista

The best customer service, friendly staff definitely I will come back, thanks Kia of Chula Vista

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
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I had a great experience working with Joel at Chula Vista Kia. He moved fast, understood exactly what I needed, and delivered a deal that beat other dealerships by a clear margin. I told him to show me the numbers for the trim I wanted before I’d even visit, and once he did, I knew it was worth going in. He also secured a much better APR than anyone else offered. The whole process was comfortable, easy, and focused on my needs. I’m really glad Joel helped me — highly recommend him and the Chula Vista Kia team.

I had a great experience working with Joel at Chula Vista Kia. He moved fast, understood exactly what I needed, and delivered a deal that beat other dealerships by a clear margin. I told him to show me the numbers for the trim I wanted before I’d even visit, and once he did, I knew it was worth going in. He also secured a much better APR than anyone else offered. The whole process was comfortable, easy, and focused on my needs. I’m really glad Joel helped me — highly recommend him and the Chula Vista Kia team.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
4.0
  • Does recommend this dealer
  • Shopped for a new car
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