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Carlson Chevrolet

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (3 reviews)

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Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (3 reviews)

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Do yourself a favor and stay away. They are full of crap. Please go to a real dealership.

Do yourself a favor and stay away. They are full of crap. Please go to a real dealership.

Rating breakdown (out of 5):
Customer service
—
Buying process
—
Quality of repair
—
Overall facilities
—
Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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If I could give no stars I would. Bought a vehicle from them, told me after having it a year could come in and trade it in. They have poor customer service and they do nothing but lie. Poor management

If I could give no stars I would. Bought a vehicle from them, told me after having it a year could come in and trade it in. They have poor customer service and they do nothing but lie. Poor management

Rating breakdown (out of 5):
Customer service
1.0
Buying process
1.0
Quality of repair
1.0
Overall facilities
1.0
Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Well maybe I am naive, but this was a completely poor bait and switch experience. I went with a check to buy a car that was advertised on multiple sights for $17k. I called in advance to confirm that the offer that I received directly from Carlson, $16750, was legit. I got there after driving 2 hours from Greensboro area and loved the car and agreed to buy it. The first paperwork came back at $23k!!! After multiple iterations and complaints the number was down to $19.8k!! The price listed broadly across the auto listing sites is the bait. The switch is the price, and it is only for people that take a loan out, or have a trade in. (they obviously get a nice kickback on their loans, and give you a bad deal on your trade in) If you don't have one or the other it is a quick $1000 more each!! That's the big money, then they exhaust you with erroneous extras starting with the doc fee that is $799 while the state average is $600, and a whole new fee "shop fee" for $520 (The car I was buying had 7k miles and the employee told me that it came in on a trade pristine and had done nothing to it) Obviously I did not buy from this huckster.

Well maybe I am naive, but this was a completely poor bait and switch experience. I went with a check to buy a car that was advertised on multiple sights for $17k. I called in advance to confirm that the offer that I received directly from Carlson, $16750, was legit. I got there after driving 2 hours from Greensboro area and loved the car and agreed to buy it. The first paperwork came back at $23k!!! After multiple iterations and complaints the number was down to $19.8k!! The price listed broadly across the auto listing sites is the bait. The switch is the price, and it is only for people that take a loan out, or have a trade in. (they obviously get a nice kickback on their loans, and give you a bad deal on your trade in) If you don't have one or the other it is a quick $1000 more each!! That's the big money, then they exhaust you with erroneous extras starting with the doc fee that is $799 while the state average is $600, and a whole new fee "shop fee" for $520 (The car I was buying had 7k miles and the employee told me that it came in on a trade pristine and had done nothing to it) Obviously I did not buy from this huckster.

Rating breakdown (out of 5):
Customer service
2.0
Buying process
1.0
Quality of repair
1.0
Overall facilities
1.0
Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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