Jack Giambalvo Mazda

Do not use this dealership to purchase or service a vehicle. I purchased a brand new cx90 from them and was told they would only negotiate, if I left a 10 on their Mazda new car survey. So the first shady practice was the bribe. The shady service practice occurred this week. I purchased a brand new cx30 from a different dealership that was not local to my area several months ago. The car has under 9000 miles and started to misfire. I took it to Jack Giambalvo Mazda in York Pa to have it checked out since it is still under the factory warranty. They sent me a video showing some incredibly dirty gas with foreign material in it that would clog fuel injectors at a minimum making any vehicle inoperable. My car was still running it was just misfiring inconsistently. They then informed me that the gas had come out of my car, even though they could not provide video evidence showing the dirty gas being removed from my car. They then told me they rearranged coils on the car that magically fixed the car that allegedly still had grim filled gas in it and that the warranty would not be applied because there was dirty gas in the car. They charged me a $175 diagnostic fee which was oddly the same cost as some “premium” service program that they offered that supposedly provided car washes and other perks. They also notated that they had run my car through the car wash on the receipt, but when that was obvious that it had not occured, they lied and said it had been washed yesterday and when I asked how algae, which was evident on the car, grew on the car overnight they admitted it hadn’t been done at all. This dealership lies to your face and should be investigated for illegal practices. Hopefully enough people will realize this is a corrupt dealership and it will lose enough business to be shut down in the future, because it is not customer oriented at best and seems to engage in questionably legal business practices at worst.

Services not rendered, paid $1,800 for extended warranty that never I used. Then you can't get no refund back on it when you sell your car.

Orlando Morales was great to work with. Very knowledgeable. He listened to what I needed and put together a deal I was happy with. Finance officer was not pushing things I did not want. Will go back for my next vehicle.

All the Mazda representatives we were in contact with were good with their presentation of the Mazda CX-30, the car that we were interested in and were not pushy.

I just purchased a Mazda 3. I want to Thank Robb Dorf for making the sales so easy and with no sales pressure.

I just purchased a gorgeous used Lexus RX350 from Jack Giamblavo Mazda. My sales consultant was William Seiler, and we initially corresponded through email. He was friendly and courteous and not pushy. When I requested if he could send me additional pictures of the car he did as quickly as possible. Any questions I asked he answered promptly, and he would check back to make sure I received what I requested. Some time went by, due to a death in my immediate family and also the distance from the dealership to my home, in Vineland, was a 2.5+hr drive; which I was reluctant to drive. After a few weeks William reached out to me again, to see if I was still interested, or if I had purchased another vehicle in the interim. It was just the the nudge I needed to move forward. I called him and we reviewed the details to move froward and he shared with me, that his Mother's name was Carolee as well! I was quite surprised ...this is a very uncommon name. My husband and I, along with William, made a deal, to purchase the car and have them deliver it. William fulfilled our request to do a video, go around, of the interior and exterior of the car and to reveal any blemishes. He did that within a couple hours and a contract was drawn up. Papers to sign and get notarized were overnighted to us, and we overnighted our payment. Everything went smoothly. The 2 gentlemen, I believe, were Ron and Rick?, that drove the car to us, were very courteous and friendly. Thank you William! I am thrilled with the car and it was exactly what I expected...and more!

I do no not like going to buy a car but Braxton made it a pleasure I recommend him to anyone if they plan on looking at cars to go to Jack Giambalvo there is no pressure and ask for Braxton.(:

Great buying experience with no pressure. My purchase of a new 2023 Mazda CX30 was a pleasant and stress free experience. The knowledge of the salesman was great. Braxton was easy to deal with.

Robb Dorf was very friendly and helpful when helping us pick our new car. I would definitely recommend this dealership if you're looking for a new Mazda.

We were assisted by Cameron Winters who was very professional and knowledgeable. We were given a formal offer for purchase with all elements of the sale offer disclosed. There was no pressure to accept the deal and after some changes we requested were dealt with to both parties satisfaction, we purchased the vehicle.