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Volkswagen of Fallston

(673 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–8:00pm 7:30am–6:00pm
Saturday 9:00am–7:00pm 8:00am–4:00pm
Sunday Closed Closed
New (866) 983-9334 (866) 983-9334
Used (877) 358-8201 (877) 358-8201
Service (877) 288-6684 (877) 288-6684

Reviews

(673 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Volkswagen of Fallston from DealerRater.

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awsome service

I have bought many cars over the years. This experience by far was the easiest, fastest and most friendly. The salesman, Mike Hamilton was quick to assist us with our needs. Everything he stated was true. A real class act. The dealership overall was professional and eager to get us in and out quickly.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Teena Cardoni

Just bought my 2015 Cruze. Teena was simply amazing. l highly recommend her. It felt like I've known her forever. She wasn't just a " sales person" trying to get me into anything. She took her time and got me the car i wanted, with the payments I wanted. If you're looking for a car. She's the lady for the job !!!!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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very satisfied customer J.B.

I came in looking for an older car not realizing that I was able to purchase a lot newer car with the help of Wayne Mekinski, my sales person and his management staff. I highly recommend this facility to anyone who needs help in purchasing a vehicle

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Awesome experience buying at Cook Volkswagon

We recently purchased a Pre Owned Chevy Equinox from Cook VW prior to this we have not purchased a vehicle in 20 years. Teena Cardoni and the Cooks team was awesome and made the whole experience great! We would definitely recommend them to friends and family. Thank You Cooks VW!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Wonderful Service!

If you go to Cook Volkswagen make sure to work with Teena! She immediately welcomed us and made the whole interaction comfortable. I had an idea of what I was looking for and she worked with me the whole day to make sure I was happy with the car. Josh and Iva were just as welcoming and made the entire process easy and painless. I?d highly recommend going to Cook VW if you don?t want to feel pressured into any decision.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Purchased a 2011 Equinox Teena and the Cooks team was Great!

We had the best experience with Teena Cardoni, She and the Cooks associates were honest and amazingly helpful and made sure we got the car of our dreams. They all made this buying experience awesome!!! Up till now we have not purchased a new car in over 20 years!!!! We definitely made the right choice by going to Teena at Cooks and Highly recommend them!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
3 people out of 3 found this review helpful.

Teena is the BOMB!!!

Just bought my 2015 Cruze. Teena was simply amazing. l highly recommend her. It felt like I've known her forever. She wasn't just a " sales person" trying to get me into anything. She took her time and got me the car i wanted, with the payments I wanted. If you're looking for a car. She's the lady for the job !!!!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
4 people out of 4 found this review helpful.

Great first car!

I was so happy and excited to finally be able to purchase my first car. The staff at Cook made me feel so welcome and were happy to help me, especially Teena. I was very nervous and asked so many questions but she was patient and explained every step along the way. She didn't try to rush me into a decision and was understanding with all my concerns. I love my car and am so glad that my first experience was with a salesperson like Teena.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Best customer service by Teena

We were looking for an afforable, reliabe, used car and found just what we wanted. Our salesperson, Teena Cardoni, made us feel immediately comfortable. She was very knowldgeable and took the time to show us a number of vehicles, answered all of our questions and worked very hard to get us a good deal.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
4 people out of 4 found this review helpful.

Excellent Saleswoman

If you are looking to buy a car from Cook, look for Teena Cardoni. She is amazing! She made our car search a pleasant experience. She worked diligently to find a vehicle to fit our budget and her integrity was so refreshing. We highly recommend her!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 3.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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