Reviews
We had a fantastic experience with FRETZ RV. Pete knew his product very well. The whole experience was top shelf. From the picking us up at the airport to the detailed explanation of all the operation systems of our 2026 Leisure UNITY RV....
We had a fantastic experience with FRETZ RV. Pete knew his product very well. The whole experience was top shelf. From the picking us up at the airport to the detailed explanation of all the operation systems of our 2026 Leisure UNITY RV....
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Very good and knowledgeable customer service. They showed us exactly what we were looking for and were able to explain the features with expertise. Great dealership
Very good and knowledgeable customer service. They showed us exactly what we were looking for and were able to explain the features with expertise. Great dealership
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Very impressed with the RV selection at Fretz and even more impressed with their staff. A special thanks to Joe H.
Very impressed with the RV selection at Fretz and even more impressed with their staff. A special thanks to Joe H.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
The service and aftercare at Fretz RV are top-notch. Everyone was awesome—professional, responsive, and genuinely cared about making sure everything was taken care of. It’s rare to find a team that supports you this well even after your purchase.
The service and aftercare at Fretz RV are top-notch. Everyone was awesome—professional, responsive, and genuinely cared about making sure everything was taken care of. It’s rare to find a team that supports you this well even after your purchase.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Stay away from this dealer I bought an RV the red flag should’ve been when I went to pick it up. The ladder was in the back of the car and the sales person said our parts people aren’t here they can install it but the parts are there it’s easy to stall the parts weren’t there. It was very hard to install, and my license plate is still duct tape in the back of the window the showerhead when I went to the winterize, it fell apart because it was glued together. They said they winterize the vehicle. I wasn’t able to check everything. There’s a leak through the vent up. Top service never calls me back the warranty that I bought hasn’t worked anywhere been nothing but a nightmare working with this dealer.
Stay away from this dealer I bought an RV the red flag should’ve been when I went to pick it up. The ladder was in the back of the car and the sales person said our parts people aren’t here they can install it but the parts are there it’s easy to stall the parts weren’t there. It was very hard to install, and my license plate is still duct tape in the back of the window the showerhead when I went to the winterize, it fell apart because it was glued together. They said they winterize the vehicle. I wasn’t able to check everything. There’s a leak through the vent up. Top service never calls me back the warranty that I bought hasn’t worked anywhere been nothing but a nightmare working with this dealer.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
We were surprised to see this review, especially given the multiple efforts we’ve made to assist you. As with any RV, it’s not uncommon for items to arise that require attention. That’s precisely why we’ve been working with you to help address and resolve your concerns. To recap, we’ve taken several steps to support you. The ladder issue was addressed promptly, and the replacement part was personally delivered to you by our sales manager back in November. We also offered to schedule service in January; however, you declined to wait for our next available appointment at that time. Currently, the unit is located in Virginia and has not been brought back to our facility for service. Despite not being familiar with your immediate area, we took the initiative to identify a local RV service provider that can perform the necessary work and accept your warranty. We also contacted that repair center as a courtesy and shared those details with you. Your extended warranty is valid nationwide, and service centers are paid directly by the warranty company at the time of service. While some facilities, particularly during peak seasons, may prioritize their own customers, we have worked with this warranty provider for years without issue. As discussed, we remain available to help coordinate service on your behalf if needed. We have made, and will continue to make, every reasonable effort to assist in resolving your concerns.
Hey McFly! On the ladder still not fixed! Your sales manager delivered the wrong part. You can check with your sales person Joe that I kept on texting. I had to find my own part. I never rejected service in January. I called in January after the warning lights were on in November. Nobody returned my phone call in November or December. I called again January. You guys would not give me an appointment because you didn’t have any availability so I did not reject one so please don’t lie and the service place that you offered is too far away so thanks for no help again.
I just got off the phone with Brian from Fretz RV. They are now refusing to help me out at all because I complained about their service. I bought the van seven months ago and nothing‘s been fixed. I’ve called him over and over again. I’ve texted my sales person Joe which I have a text chain please don’t go use these people. It has to be the worst dealership I’ve ever experienced in my life. If you wanna get ripped off, go to Fretz RV. Then complain about them and they’ll lie about their service.
We had been looking for a specific Class B for a while and Mary helped us identify the exact make and model that would suit our needs. Mary made everything so easy and seamless. I highly recommend working with her!
We had been looking for a specific Class B for a while and Mary helped us identify the exact make and model that would suit our needs. Mary made everything so easy and seamless. I highly recommend working with her!
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Best RV buying experience in my life and considering it is the 11th one in the past 25yrs that says something. Chris Stricker is the best salesman and Tony Eidle handled the paperwork end superbly. Everything about Fretz is 1st class.
Best RV buying experience in my life and considering it is the 11th one in the past 25yrs that says something. Chris Stricker is the best salesman and Tony Eidle handled the paperwork end superbly. Everything about Fretz is 1st class.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Our sales person Mary was awesome. Very knowledgeable and helpful after the sale. The delivery was great.
Our sales person Mary was awesome. Very knowledgeable and helpful after the sale. The delivery was great.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
I am writing this review on behalf of myself and my wife. We recently purchased a Leisure Travel Van Wonder RTB from Fretz. Our saleswoman was Mary Stevens. We met Mary at the 2023 Hershey RV Show, where we were doing research on purchasing an RV. Immediately Mary struck us as a warm, trustworthy and very knowledgeable RV salesperson. She took the time to learn about our interests, lifestyle and budget. Mary guided us through the many questions we had, not only answering them but also making important suggestions which ultimately led us to deciding on the model we selected. Because of supply chain issues and the meticulous manner in which this particular brand of RV is manufactured, we were told we would have to wait approximately 18 months for delivery. Mary stayed in contact with us throughout this entire time frame, answering all of our questions, ensuring that we were satisfied with our selections and updating us regularly. When the time came for delivery, Mary once again came through with flying colors. She provided us with a 3+ hour presentation, covering every aspect of the vehicle, answering questions and just providing us with an overall feeling of comfort as we began our ownership. Purchasing an item such as a luxury RV is a complex process, one that can create as much anxiety as it does joy. Mary was the perfect person to help us undertake such a big decision. Dealing with Mary, never did we feel rushed or pressured to make a decision. Each part of the process was met with support and clear communication. Mary assured us she would be with us every step of the way and beyond. And true to her word, on several occasions since our purchase, we have contacted Mary on her personal cell phone and each time responded within minutes to help us resolve our problem. We could not be more happy with our choice of RV, RV Dealership in Fretz RV and of course, with our fantastic saleswoman, Mary Stevens. We are looking forward to our continued relationship with Mary as we will be having all of our service needs taken care of at Fretz. We highly recommend Mary and Fretz RV!
I am writing this review on behalf of myself and my wife. We recently purchased a Leisure Travel Van Wonder RTB from Fretz. Our saleswoman was Mary Stevens. We met Mary at the 2023 Hershey RV Show, where we were doing research on purchasing an RV. Immediately Mary struck us as a warm, trustworthy and very knowledgeable RV salesperson. She took the time to learn about our interests, lifestyle and budget. Mary guided us through the many questions we had, not only answering them but also making important suggestions which ultimately led us to deciding on the model we selected. Because of supply chain issues and the meticulous manner in which this particular brand of RV is manufactured, we were told we would have to wait approximately 18 months for delivery. Mary stayed in contact with us throughout this entire time frame, answering all of our questions, ensuring that we were satisfied with our selections and updating us regularly. When the time came for delivery, Mary once again came through with flying colors. She provided us with a 3+ hour presentation, covering every aspect of the vehicle, answering questions and just providing us with an overall feeling of comfort as we began our ownership. Purchasing an item such as a luxury RV is a complex process, one that can create as much anxiety as it does joy. Mary was the perfect person to help us undertake such a big decision. Dealing with Mary, never did we feel rushed or pressured to make a decision. Each part of the process was met with support and clear communication. Mary assured us she would be with us every step of the way and beyond. And true to her word, on several occasions since our purchase, we have contacted Mary on her personal cell phone and each time responded within minutes to help us resolve our problem. We could not be more happy with our choice of RV, RV Dealership in Fretz RV and of course, with our fantastic saleswoman, Mary Stevens. We are looking forward to our continued relationship with Mary as we will be having all of our service needs taken care of at Fretz. We highly recommend Mary and Fretz RV!
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Very patient answering our many questions. Helped us pick our perfect trailer.made sure everything was working and ready when we came to pick it up
Very patient answering our many questions. Helped us pick our perfect trailer.made sure everything was working and ready when we came to pick it up
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car