Swickard Toyota

Very disappointing experience with this dealership’s service department. I purchased a Toyota Grand Highlander, and after only a year and a half, the kick sensor stopped working. The service team kept my SUV for four weeks but failed to resolve the issue. The Service Director promised to follow up within one week. After that, he stopped answering my calls and responding to my text messages. This lack of communication and accountability was extremely unprofessional. Based on my experience, I have lost trust in this dealership and would not purchase another vehicle from them. I recommend that potential customers carefully consider the quality of their after-sales service before buying here.

They damaged my car, then stopped answering the phone I came to Swickard Toyota when my car broke down on a road trip. They diagnosed a cracked engine block, blown head gasket, and other issues, all covered under warranty. Fine. The repair would take a month to six weeks, which I accepted. The problems were never about the car. They were about how this dealership treats people. First, they refused to provide a loaner, even though Toyota's own policy covers one for warranty repairs of this length. My service advisor, Seita, gave me some of the worst communication I've ever experienced, unanswered calls, mixed messages, and me chasing him constantly just to get an update. Eventually they agreed to cover part of a rental and left me to pay the rest. I had to open a case with Toyota Corporate and go back and forth for weeks before I was finally reimbursed. Shortly after getting my car back, I noticed an oil leak. A different Toyota dealer confirmed the oil pan was damaged, and that the damage was most likely caused during Swickard's repair (consistent with the engine being dropped). The cover beneath the pan was untouched, which pointed straight back to the repair work. That fix? $850, somehow not covered. So now I'm out of pocket for damage I didn't cause. Here's where it became a nightmare: • I contacted Swickard's service department to explain. Zero reply. • The service manager at the other dealership tried repeatedly to call them with his findings. Ignored. • I tried Seita again and again. Nothing. • I escalated to service manager Justin, he listened once, promised to follow up, then vanished. • I escalated to GM Jason, who seemed cooperative and promised someone would reach out. Justin called once asking for "a day to investigate." That was weeks ago. Since then: silence. I've called and left voicemails for both Justin and Jason repeatedly. No one calls back. This isn't about a car or a repair. It's about a business that won't own its mistakes and won't even pick up the phone. When the general manager goes quiet rather than resolve a few hundred dollars they're responsible for, that tells you everything about how they value customers. I strongly do not recommend Swickard Toyota. Take your money and your time somewhere that will actually stand behind their work.

The whole experience was great! Lee, our salesman, was excellent and easy to work with. The negotiation went well and we got a good price. We will definitely consider him again in the future.

Attentive to our needs. Very helpful. Went out of their way to find the specific car we wanted.

Helped me get the best car for what I needed. Thanks to the folks there for their service.

Very helpful and friendly sales person, Patrick. I didn’t feel over-pressured to buy more than I needed and I was provided with enough details to make informed decisions. Patrick answered all my questions about the vehicle, maintenance package, add-ons, etc. Good experience

Antonio is very helpful and incredible salesman. He truly listened to what we need. His knowledge of the vehicles was impressive. We’ll definitely be back to see Antonio for our next car

William and Mark were absolutely great. Helping us get a car we didn’t know we wanted. They were helpful and patient. We went to look at a Rav and ended up with a beautiful Highlander hybrid. Her name is Jade. We are very happy and excited for future road trips.

I got the best deal in this dealership and the staff is so co operative and helpful. I recommend to everyone to go there for best deals. Mark and Anatonio were very helpful

Chris was super friendly and helpful! If you’re looking at Swickard Toyota I would highly recommend asking for Chris!