Access Automotive

If I could give zero stars, I would. I purchased a used car from this dealership and the check engine light and steering sensor light came on after only 12 days. When I took it to a licensed mechanic, I was told that the error codes had clearly been reset shortly before I bought the car—a classic move to hide problems long enough to make a sale. When I called the dealership, they denied everything, saying they “don’t know” how or when the code was cleared. Of course they don’t — because admitting it would mean admitting they sold a car with known issues. This wasn’t an “as is” sale either, meaning they had a duty to disclose any problems. Instead, I got a vehicle that looked fine on the surface but was intentionally disguised to get it off their lot. The lack of honesty and accountability here is astounding. They were all smiles before the sale, but the moment there was an issue, they vanished. No offer to inspect, no apology, no responsibility — just excuses. If you value your time, money, and sanity, stay far away from this dealership. There are plenty of places in Illinois that don’t rely on deception to make a profit. I’m now dealing with repair costs that should have been addressed before this car was ever listed for sale. Do yourself a favor: get a pre-purchase inspection and don’t trust a single word this dealership says without it.

I’m super skeptical of online sales but, Imaad and Basit were super amazing to deal with. Imaad took it above and beyond helping me getting everything i needed for the car, and it was a very smooth process. I drove this car 14 hours back home with no problems, no issues and a clean bill of health. I very much so recommend this dealership, the honesty is there, the trust is there, they sell with personality and it’s overall just an amazing experience. Especially as a first time buyer for having a car fully in my name instead of a private sale, this was definitely the move and worth the drive and time for. Thanks so much you guys!

Highly recommended and good people to deal with. Dealt with them twice and would love to buy another car with them.

I had an excellent experience at Access Automatic while purchasing my 2014 Toyota Avalon Hybrid. The staff was welcoming and knowledgeable, guiding me through my options without any pressure. The transparent pricing and smooth financing made the process easy. They even took the time to walk me through my car's features before I drove off. I highly recommend Access Automotive to anyone in the market!

Quick and easy process with well maintained vehicle sold as described. Syed was extremely helpful in navigating the purchasimg process.

Great experience, that made it fast and easy. Very professional. Would recommend if you’re in need of buying a car.

Polite, professional, and good communication. We did not choose to purchase but had a good experience