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Sandy Sansing BMW

(894 reviews)
New (877) 859-2113 (877) 859-2113
Used (877) 556-3485 (877) 556-3485
Service (877) 556-3432 (877) 556-3432

Reviews

(894 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Sandy Sansing BMW from DealerRater.

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1200 mile service on my M2, quick, efficient, courteous Service personnel. Nice waiting area; a pleasant environment. Ready ahead of schedule. Thank you.

1200 mile service on my M2, quick, efficient, courteous Service personnel. Nice waiting area; a pleasant environment. Ready ahead of schedule. Thank you.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
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Great service Nick did a great job. Thank you again. Great staff. Thank you again.

Great service Nick did a great job. Thank you again. Great staff. Thank you again.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Sandy Sansing BMW provided great service and my service advisor (Debby Polozola) was very timely with her updates and was a pleasure to work with. I highly recommend Sandy Sansing BMW.

Sandy Sansing BMW provided great service and my service advisor (Debby Polozola) was very timely with her updates and was a pleasure to work with. I highly recommend Sandy Sansing BMW.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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Deb is awesome as usual. Very thorough and efficient! Great to work with she is a blessing

Deb is awesome as usual. Very thorough and efficient! Great to work with she is a blessing

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
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Cathy Haley at BMW always takes care of me. Excellent she is excellent the techy young man that helped me with my technical car Info was fantastic. I believe his name was Tony. They both need to be rewarded. They were fantastic.

Cathy Haley at BMW always takes care of me. Excellent she is excellent the techy young man that helped me with my technical car Info was fantastic. I believe his name was Tony. They both need to be rewarded. They were fantastic.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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This dealership has a great service department! Professional, attentive, and understanding! They value your time and your business!!

This dealership has a great service department! Professional, attentive, and understanding! They value your time and your business!!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
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While it took awhile to figure out the issue, the waiting area was comfortable and pleasant and they gave us a loaner vehicle to grab lunch while we waited. They also provided timely updates on progress.

While it took awhile to figure out the issue, the waiting area was comfortable and pleasant and they gave us a loaner vehicle to grab lunch while we waited. They also provided timely updates on progress.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
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Very professional and much attention to detail. I felt at home and relaxed through the whole service experience

Very professional and much attention to detail. I felt at home and relaxed through the whole service experience

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Outstanding BMW Experience I had a wonderful experience with Sandy Sansing BMW in Pensacola. From the beginning, the team was professional, friendly, welcoming, and very helpful. The entire process was smooth and comfortable, and I truly appreciated the excellent customer service. A special thank-you to Luisa Vivas, Client Advisor, for being so kind, patient, and knowledgeable throughout the entire process. Luisa took the time to answer all of my questions, explained everything clearly, and made me feel comfortable and confident with my decision. Also thanks to Tony, he explained everything how to use car’s functions properly, and I really appreciate his patience in customer. I highly recommend Sandy Sansing BMW Pensacola, especially Luisa Vivas,to anyone looking for a professional, trustworthy, and enjoyable BMW-buying experience. Thank you, Luisa, Tony and the entire Sandy Sansing BMW team, for making this such a great experience!

Outstanding BMW Experience I had a wonderful experience with Sandy Sansing BMW in Pensacola. From the beginning, the team was professional, friendly, welcoming, and very helpful. The entire process was smooth and comfortable, and I truly appreciated the excellent customer service. A special thank-you to Luisa Vivas, Client Advisor, for being so kind, patient, and knowledgeable throughout the entire process. Luisa took the time to answer all of my questions, explained everything clearly, and made me feel comfortable and confident with my decision. Also thanks to Tony, he explained everything how to use car’s functions properly, and I really appreciate his patience in customer. I highly recommend Sandy Sansing BMW Pensacola, especially Luisa Vivas,to anyone looking for a professional, trustworthy, and enjoyable BMW-buying experience. Thank you, Luisa, Tony and the entire Sandy Sansing BMW team, for making this such a great experience!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
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Great service. Members are attentive and knowledgeable. They do not over promise, but deliver as projected.

Great service. Members are attentive and knowledgeable. They do not over promise, but deliver as projected.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your kind review. We are thrilled to hear that our team's attentive service and honest communication met your expectations. Delivering on our promises is always our top priority. We appreciate your support and look forward to serving you again!

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