Bergstrom Hyundai

I brought my car in three times because the didn’t work. They said it was working so they did nothing. Now I receive an extended warranty notice to replace the horn. I’m disabled so it’s very difficult and dangerous for me walk in and out of dealership. I made appointment and when they scheduled me it over 2 weeks out. I went there and waited and waited I watched the video of the inspection and they said they will order the part. They are going to be replacing thousands of these shouldn’t the part be there for my appointment? Then no one came to me after 1 1/2 hours I spotted my car in parking lot. I walked to my car falling down on the way and needed to be helped up. I got to my car and the key was not there. My wife went to ask for the key and was told they gave me the key. Turns out they gave my paperwork to someone else and the key didn’t work for them so they hung my keys on the wall. I would still be sitting there because they thought I was all taken care of.

Extremely disappointing and rude experience at Bergstrom Hyundai of Appleton. After emailing back and forth several times with salesman Chris, we drove over an hour & a half to buy a car. When we arrived, Chris acted like he had no idea who we were or what we had discussed — it was completely out of line and unprofessional. The whole interaction felt dismissive and rude. We left without a car and extremely frustrated. This was supposed to be for my partner's first brand new car, and it turned into a total waste of time and gas. If you're considering Bergstrom Hyundai in Appleton, think twice. Go somewhere that actually values your time and treats customers with basic respect. We ended up having a wonderful experience the next day at Rosen Hyundai of Kenosha instead.

Bergstrom Hyundai sold me a 2017 Hyundai Tucson in 2023 as a Certified Used Vehicle. However Hyundai vehicles have issues with oil burning and the engines go bad. So after two years of putting a quart of oil in my car after every third gas fuel up, the Catalytic Converter and the Engine had to be replaced. I was told that Hyundai usually replaces the engines for this failure under 150000 miles (My vehicle was at 93000 miles). However Hyundai denied the claim because the previous owners did not keep track of their maintenance. So much for a certified vehicle. I will never buy a Hyundai product again. Nor will I buy from Bergstrom again.