Ourisman Hyundai of Bowie

Agreed to the price on a car, put down a deposit, and was never informed when it arrived. When I reached out to Don for an update, I was ignored until I received a call from someone else saying there was a mistake in their system and they couldn't locate my information on the car I put a deposit on, so they sold the car to someone else.

I recently had the pleasure of purchasing a 2024 Hyundai Palisade from [Dealership Name], and I can't say enough about the outstanding customer service I received. From start to finish, the entire process was smooth and enjoyable, thanks to the exceptional team at the dealership. Jari, my salesman, was incredibly knowledgeable and attentive. He took the time to understand exactly what I was looking for and guided me through all the features of the Palisade, ensuring I was comfortable and informed before making my decision. Jari's dedication to customer satisfaction was evident in every interaction, making the car-buying experience stress-free and enjoyable. A special shoutout to Selim Eslaquit, the General Manager, who went above and beyond to secure the best possible deal for my new Palisade. Selim's professionalism and commitment to excellence were truly impressive. He made sure all my questions were answered and worked tirelessly to ensure I drove away with a deal that exceeded my expectations. Overall, the level of customer service is unmatched. If you're in the market for a new Hyundai, I highly recommend visiting this dealership. The combination of Jari's expert assistance and Selim's outstanding leadership makes for an unbeatable team. Thank you both for making my 2024 Palisade purchase such a wonderful experience!

Aiyanna Jones is a shining star at Ourisman Hyundai of Bowie. She is just what you hope to work with as a salesperson when shopping for a new car: professional, courteous and knowledgeable. Working with Aiyanna made a potentially-unenjoyable experience (car buying) and turned it into a positive experience.

If I could give this place 100 NEGATIVE stars, I would do it without hesitation. This is by far the worst dealership I have ever dealt with, and I have bought several cars all around the United States. Their utter ineptitude is ASTOUNDING. They lie and they really try and cheat you out of your money. Their lack of morality in selling cars is something I have never witnessed, and I've seen some bad dealerships. They also makes so many mistakes, and they try and blame it on you. They also feel like we the customer should bend over backwards for them even though they are in the wrong. AVOID THIS DEALERSHIP AT ALL COSTS. They can change the outside, but their souls are horrible.

Hyundai of Bowie MD. is confidently becoming The Premier Auto Dealership in the County. Motivated Salespeople, new and exciting building being built. The people who work here are knowledgeable and eager to get you into the Vehicle of your choice. None of that running around to different offices bargaining., nope Real people doing real things to get you in and out. you can feel the positive energy. The only thing larger than their inventory is their Committment to Service. A really refreshing experience.

The sales person Trey Walker and Manager Chaudhry Rafique added expensive and needless "add on". Wheel locks/Nitrogen added $2995.00, these should be about $300 even less if the wheel locks were purchased at a Hardware Store. Also $1995 for Ikon Tracking Kit! Maybe somewhat helpful but $1995 is way over charged. Other Hyundai Dealers are MUCH more honest than these guys! Here is a link from a professional who says 5 car fees and rip offs should never be paid. https://www.youtube.com/watch?v=vRLIk6mMBHQ

The worse place possible. I couldn’t have chosen a worse dealer to buy my car. When I was there to buy my car they were all over my wife and I for us do business with them. They offered me coffee, they even asked if we would like them to pick up some sandwiches. So they were with us until 1:00am yes 1:00am in the morning just so they wouldn’t lose us. I have my car for less then a year and the paint on top of the hood is coming off. I have tried for multiple times to talk with a manager from service his name is Peter. No success he never returns my calls they always say he is busy. So if you can keep your business way these dealership

I have had a miserable experience every time I have to come to this dealership. The first time, the sales person forgot to do some required check on my new car he sold me. It was his fault for not completing his paperwork, and asked me to do him the favor of bringing it in the next day so he could do it. He knew I was coming, he was suppose to meet me there and get me on my way. He said it would only take about 15 minutes. I ended up waited for TWO AND A HALF HOURS in the Service department because they forgot about me. The next time I came to the dealership was for my first oil change. I had an 8:30 a.m. appointment. They clearly have no concept or appreciation of what an appoint is, because they said to me “there are a lot of cars ahead of you, so it’s going to be about a 2 hour wait.” Three hours later I was on my way. They don’t even apologize to you for wasting so much of your time. The next time I needed them, I had a nail in my tire and needed a repair. Again, the excuse was an “extensive backlog”. They actually suggested to me that I drop the car off for 3-5 days while they took care of their backlog!!! To have a tire repair done! I am seriously searching for another option as far as the rest of my car’s maintenance will go. I hate this dealership. They are unwelcoming, they treat you like you’re cattle and an inconvenience to them. It is, by far, the WORST dealership I have ever been to in my adult life.

Once you buy your brand new car here they do not care about you even if it’s 2 weeks later. Bought a 45,000 car 2 weeks later in the shop no one calls or let’s me know what’s going. Happens car is 2 months old and has been in the shop 3 times no service and pretty much they tell you to go xxxx off I think corporate is my next step since they can’t get it together.

I bought the car outright, with no financing. Yet when I received the title from MVA, it listed my credit union as a lien holder. The dealership evidently has no idea how to rectify this. It's as if they've never sold a car for cash before.