Bud Clary Ford

Hi I like my ford explorer Andrew showed me how everything works I have lots of room and it’s fun to drive!!

Great customer service Always know what you’re going to pay beforehand. Thanks for the great service

Jeffrey provided White Glove service. He communicated through the entire process. Overall service was exceptional.

Accommodating and reliable service with exceptional customer service. I appreciate the service and received my vehicle promptly.

The guys in service had a lot of information to share with me the oil changes that you can get and that you could just come in and wait

Fast, friendly, great communication, keeps track of your last service and calls to reschedule your vehicle when it is ready.

Service was great! Bryce always is friendly and helpful. Waiting room was comfortable and inviting.

I dropped my pickup off 1st thing in the morning and was told it would be done in 4-6 hours (PCM update). Never heard anything, no luck getting through on the phone (left messages) and finally had my wife drop me off at 5PM. My truck had been finished for a while and they couldn't find the time to call me. The lack of communication was very frustrating.

I guess my experience could have been worse but I’m unsure how. I spent $2,000 to get my transmission to stop stuttering; however, on the drive home the problem started again. Also, when I read the service write-up, they mentioned a screw in one of my tires. They didn’t fix it or mention it directly…just left the screw in my tire. After making another appointment, I took the truck back and it still took almost a week for them to diagnose. The bill will be an additional $1,300. I authorized the repair on a Tuesday and discovered that the part still wasn’t ordered until Thursday. They told me Friday the part was in and it would be a 4-hour repair. Now it’s Tuesday, I still don’t have my truck and no one has contacted me. Last week I spoke to the Service Manager who was supposed to address the issues. I have left out many, many details because I don’t want to type all that out. Suffice to say this will be my last visit to Bid Clary.

Love their valet service, so easy they pick it up and deliver it back to our residents. Well communicated service point inspection, and continuous communication with our service representative. Love the picture of the different stages of service. Well done Bud Clary 👍