Reviews
IRA Service Dept
Good service, friendly staff. One suggestion for improvement is to review the results of the service, particularly any areas for future repairs.
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- Buying process —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for sharing your feedback! We're glad to hear that you had a positive experience with our service and staff. We appreciate your suggestion for improvement regarding reviewing the results of the service, including any areas for future repairs. Your input helps us enhance our services to better meet your needs. Thank you for your business!
The location was very convenient.
The location was very convenient. Good job performance. Nice and clean atmosphere. Thanks again all
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.
Thank you for your visit and kind words. I see you are not happy with us, but cannot tell me why in your review. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Michael Nicoletti General Manager mnicoletti@irafordauburn.com
Repair of Major Coolant Leak
I had a major Leak in the coolant line of the vehicle. Car was dumping a bottle of Antifreeze every 10 miles. Ryan took the vehicle in and the rest of the team patched it up quite well. The engine now runs clean and cool! Thank you all!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We're glad to hear that Ryan and our team were able to patch up the coolant line issue effectively and that your engine is now running clean and cool! Thank you for trusting us with your vehicle, and we appreciate your feedback.
Services
The customer service was very good and fast, the services they performed on the vehicle were very good and very fast as well, and the most I liked was that they took the vehicle to my house when they finished it.
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
It's great to hear about your positive experience with our customer service and the services performed on your vehicle! We're glad that everything was done efficiently and that you appreciated the convenience of having your vehicle delivered to your house. Thank you for choosing us, and we look forward to serving you again in the future!
Rayen is the best sales person he took good care of my
Rayen is the best sales person he took good care of my baby at ford
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're thrilled to hear that Rayen took good care of your baby at Ira Ford Auburn. Thank you for your kind words!
Penelope
Excellent customer services!! The process is fast, precise and reliable! The staff is very professional and capable of explaining details to the client.
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Car returned scratched
My car was sent in for a recall and was at Ira ford auburn for one week. I had the car returned today and immediately noticed deep scratches all over the top of my car. I will be following up with ford tomorrow.
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- Buying process —
- Quality of repair —
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for bringing this to my attention. I apologize for this negative experience you had with our service department. I would like an opportunity to fix this and earn your business, please contact me at mnicoletti@irafordauburn.com. I look forward to speaking with you. Michael Nicoletti, General Manager
Friendly, very good at explaining things needing to be
Friendly, very good at explaining things needing to be done. My only big miss is way too long to change oil and rotate the tires. They did do a recall on the rear axle wire harness as well but I was there from 12:40-4:00! The tech suggested also replacing the engine and cabin filters but I declined and will do it myself as I did not want to see how long that would take!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
We appreciate your feedback and apologize for the longer-than-expected wait time during your recent visit. We'll work on improving our efficiency for oil changes and tire rotations. Thank you for choosing us for your service needs!
Great service and a comfortable waiting area.
Great service and a comfortable waiting area. Will be back for service in the future.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
My first experience with this dealership was excellent.
My first experience with this dealership was excellent. I was taken promptly, checked in and it was simple.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!