Oxmoor Ford

It's pitiful. I've been waiting on a callback for two days. The first callback came in and I was hung up on. The second callback came in, I was hung up on. I've left multiple messages. Still zero responses.

Customer service is pretty bad here. You definitely don't get the feeling that they want to help you. I have been twice and both times have had poor customer service.

Great service, was there as soon as I got out my car asking to be helped

Courteous and prompt It was easy to schedule an appointment and make updates. The service team was responsive to my needs.

I had an appointment and when I showed up I was told I’d have an hour and a half wait until they could service my truck and that I might want to schedule service for a different day. I did not since it was my only day to get service. Then when I got home, I had an oil leak on my concrete driveway. I tried contacting the dealership and I was told a manager would contact me and I haven’t received any phone call, text, or email. I have lived and worked all over the country. This was by far the worst customer service I have ever received in any state by Ford.

Excellent Staff especially Dantae! I do appreciate his kindness and quick response to my questions!

As always, the people at Oxmoor Ford are so very Friendly, anxious to assist, and knowledgeable. My advisor, Dantae is tops! He takes such great care of me and my recent Ford issues down to just my simple oil change. I feel blessed to be part of his team!

The Oxmoor team was great! They saw me quickly and were super kind. I appreciate how they priced out the brake change I’ll need next time I go in so that I can plan for it. Thanks!

Very attentive, wants to solve my issues, great courtesy pick up service Communication is superb

Easy, high quality, exceptional detail and updates It was a seamless experience that maximized my time