Reviews
Generally friendly people. Slightly disorganized and slow. It took too long to get my car back. I would've liked to have the dealership push for a warranty coverage a bit more. The online services don't seem to work very well.
Generally friendly people. Slightly disorganized and slow. It took too long to get my car back. I would've liked to have the dealership push for a warranty coverage a bit more. The online services don't seem to work very well.
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- Overall experience
- 3.0
- Does recommend this dealer
- Came in for service or repair
They were very efficient and accommodating. All of the staff was very polite and eager to assist.
They were very efficient and accommodating. All of the staff was very polite and eager to assist.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Easy Quick and easy recall work done in a timely manner. Very professional Easy easy
Easy Quick and easy recall work done in a timely manner. Very professional Easy easy
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
They serviced my car quickly and he helped me sync my new phone to the car. Very nice, courteous and helpful young man.
They serviced my car quickly and he helped me sync my new phone to the car. Very nice, courteous and helpful young man.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
I will use Oxmoor Ford in the future Jason serve manager Stands behind their work
I will use Oxmoor Ford in the future Jason serve manager Stands behind their work
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
They fixed the car quickly and efficiently. Great communicators as well. I will be back!
They fixed the car quickly and efficiently. Great communicators as well. I will be back!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Excellent service and extremely polite employees. I would highly recommend They where professional and very informative if my vehicle and what was performed
Excellent service and extremely polite employees. I would highly recommend They where professional and very informative if my vehicle and what was performed
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
My service advisor, Ashley Austin was absolutely amazing! Made an appointment for a recall item to be repaired and she was able to make an appointment to fit my schedule and the technicians were able to get me in and out in less than an hour!
My service advisor, Ashley Austin was absolutely amazing! Made an appointment for a recall item to be repaired and she was able to make an appointment to fit my schedule and the technicians were able to get me in and out in less than an hour!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
I reported that my truck is vibrating at 40-60mph upon acceleration. They stated they would fix the problem and take care of it. The problem is still occurring. The salesman I worked with Steve, told me that in my bill of sale there would be a documented “I owe You” 3 oil changes. Upon telling that to the service department, not only was it not documented, but the sale itself was not documented. To the point they were stating that I was the former owner of the vehicle and they had already serviced my vehicle enough times, not to warrant an oil change. I appreciate the service manager covering my bill and coming to an understanding of my situation. However, I do not appreciate the fact my truck is still not fixed.
I reported that my truck is vibrating at 40-60mph upon acceleration. They stated they would fix the problem and take care of it. The problem is still occurring. The salesman I worked with Steve, told me that in my bill of sale there would be a documented “I owe You” 3 oil changes. Upon telling that to the service department, not only was it not documented, but the sale itself was not documented. To the point they were stating that I was the former owner of the vehicle and they had already serviced my vehicle enough times, not to warrant an oil change. I appreciate the service manager covering my bill and coming to an understanding of my situation. However, I do not appreciate the fact my truck is still not fixed.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Fast service and friendly staff. Was in and out in about 45 minutes, no hassle.
Fast service and friendly staff. Was in and out in about 45 minutes, no hassle.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the great review, Scott! We look forward to assisting you again next time.