Hendrick Cadillac Monroe

Carried my XT five Cadillac to Hendrick in Monroe for Service. The service was Pleasant, timely, friendly, comfortable waiting room. Will be using this location again.

We really enjoyed the service. The staff were nice and informative. We will be back for another vehicle in 2 and half years. Their service were so good were decided to come back.

I had an excellent experience at my service appointment yesterday. The service was fast and the waiting area was clean. Hendrick is a nice dealership.

Excellent experience, Jessica the Service Consultant is very knowledgeable, professional and highly qualified. Facility is clean, well kept up and employees are helpful. I have used this Dealership for the past two years to service two vehicles and have never been disappointed in their Service.

Routine maintenance starting with check-in, to service, and finally convenience of checking out is excellent. Would recommend this dealership to buyers and walk-ins.

I highly recommend Hendrick Cadillac and Chevrolet of Monroe. sales, service and customer service they are professional and kind I really like them all thanks guys.

I?m very disappointed in my recent service at Chevrolet/Cadillac in Monroe. First, when I filled out the appointment information I requested for someone to pick up my car and drop it back off as this was an option to choose from. When I received the confirmation email it didn?t say anything about someone picking my car up. I called the store and they told me that it?s not a service they provide. So, why was it an option? When I arrived for my appointment, there were two people working in service. I stood around for 20-30 minutes for someone to wait on me. When I picked my car up, I was told I had a major oil leak but that they couldn?t diagnose where it was coming from and I could schedule another appointment for them to take a look at it. So, they sent me home with a major oil leak! I will drive to South Blvd. From now on for my service even though it?s 45 minutes from my house!

From GM Mike to detail. Unbelievable experience.!! I?m gonna refer all my friends & family never bought a car with such ease. Thank you to the Tram

I dropped my car off on a Tuesday evening for a fuse change in the cigarette lighter plug, oil change and maintenance. It took 6 days to get my car back and when it was returned my radio touch screen was cracked in two places. No return call from the manger 3 days later!

One major grip. I had a 9:30 appointment and was told they had a backup. It would probably be 2 hours. I?m not one to break in line so I set down to wait my turn. Thirty minutes later, a young man came in set down for two minutes and got up and had salesman (Matt) called. Matt went to service desk and this person placed in front of several of us that were waiting. Not sure if I want to keep scheduling service with Hendrick.