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Jaguar Charlotte

(160 reviews)
Sales hours: 9:00am to 7:00pm
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Sales
Monday 9:00am–7:00pm
Tuesday 9:00am–7:00pm
Wednesday 9:00am–7:00pm
Thursday 9:00am–7:00pm
Friday 9:00am–7:00pm
Saturday 9:00am–5:00pm
Sunday Closed
2023 state dealer award
View 1 awards
2023 state dealer award

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Reviews

(160 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Jaguar Charlotte from DealerRater.

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Every time I bring my Jaguar F Type in for service, Blaire is my consultant. As much as I hate bringing my car in for issues, I know I'll walk in to Blaire's smiling face. She is the most professional, kind advisor I've ever dealt with. Her knowledge of Jaguars (and many other vehicles) is very impressive. I just wanted you to know what a gem you have in her!

Every time I bring my Jaguar F Type in for service, Blaire is my consultant. As much as I hate bringing my car in for issues, I know I'll walk in to Blaire's smiling face. She is the most professional, kind advisor I've ever dealt with. Her knowledge of Jaguars (and many other vehicles) is very impressive. I just wanted you to know what a gem you have in her!

Rating breakdown (out of 5):
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Buying process
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Quality of repair
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Overall facilities
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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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I had an outstanding experience at Jaguar Charlotte thanks to Joseph Sanchez. He handled my annual oil change and tire rotation with true professionalism and care. Joseph was friendly, knowledgeable, and made the entire process easy from start to finish. He kept me informed as to my car's progress while being serviced, answered all my questions, and he made sure my vehicle was serviced as quickly as possible without compromising quality. Joseph is someone who combines excellent customer service with genuine attention to detail. I left feeling confident in the work performed and appreciated as a customer. I highly recommend asking for Joseph if you want top-tier service at Jaguar Charlotte.

I had an outstanding experience at Jaguar Charlotte thanks to Joseph Sanchez. He handled my annual oil change and tire rotation with true professionalism and care. Joseph was friendly, knowledgeable, and made the entire process easy from start to finish. He kept me informed as to my car's progress while being serviced, answered all my questions, and he made sure my vehicle was serviced as quickly as possible without compromising quality. Joseph is someone who combines excellent customer service with genuine attention to detail. I left feeling confident in the work performed and appreciated as a customer. I highly recommend asking for Joseph if you want top-tier service at Jaguar Charlotte.

Rating breakdown (out of 5):
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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
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Consumer response

I had an outstanding experience at Jaguar Charlotte thanks to Joseph Sanchez. He handled my annual oil change and tire rotation with true professionalism and care. Joseph was friendly, knowledgeable, and made the entire process easy from start to finish. He kept me informed as to my car's progress while being serviced, answered all my questions, and he made sure my vehicle was serviced as quickly as possible without compromising quality. Joseph is someone who combines excellent customer service with genuine attention to detail. I left feeling confident in the work performed and appreciated as a customer. I highly recommend asking for Joseph if you want top-tier service at Jaguar Charlotte.

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Mark Defrancesco consistently delivers exceptional service. I have had the pleasure of working with him on multiple occasions, and each experience has been outstanding. He is hardworking, determined, and committed to providing efficient, effective solutions. His dedication to customer service truly sets him apart. Mark makes sure leave the dealership feeling confident and well taken care of.

Mark Defrancesco consistently delivers exceptional service. I have had the pleasure of working with him on multiple occasions, and each experience has been outstanding. He is hardworking, determined, and committed to providing efficient, effective solutions. His dedication to customer service truly sets him apart. Mark makes sure leave the dealership feeling confident and well taken care of.

Rating breakdown (out of 5):
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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great dealership. Salesman Dana Barge was EXCELLENT. Very knowledgeable and professional. Pleasant experience and smooth transaction. I was in and out in about two hours. Dana kept me updated and informed on a vehicle I was interested in. He made sure everything was a described and ready to go when I arrived at the dealership.

Great dealership. Salesman Dana Barge was EXCELLENT. Very knowledgeable and professional. Pleasant experience and smooth transaction. I was in and out in about two hours. Dana kept me updated and informed on a vehicle I was interested in. He made sure everything was a described and ready to go when I arrived at the dealership.

Rating breakdown (out of 5):
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
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Allen Peace was my salesman. Very professional and likable. He returned calls and was always available. Helpful 100%

Allen Peace was my salesman. Very professional and likable. He returned calls and was always available. Helpful 100%

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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
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After multiple purchases here I can honestly say I will never go anywhere else! The customer service Samantha and Jaguar Charlotte provides is unmatched! Thank you

After multiple purchases here I can honestly say I will never go anywhere else! The customer service Samantha and Jaguar Charlotte provides is unmatched! Thank you

Rating breakdown (out of 5):
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
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CPO encore with Samantha was awesome. She’s nice. Thanks so much and this is the second time she’s helped me.

CPO encore with Samantha was awesome. She’s nice. Thanks so much and this is the second time she’s helped me.

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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
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Samantha was a pleasure to work with, her professionalism is unmatched. I look forward to working with her again in the future.

Samantha was a pleasure to work with, her professionalism is unmatched. I look forward to working with her again in the future.

Rating breakdown (out of 5):
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
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The facilities were super clean, nice with some very modern touches. The people working there were always smiling, polite and seemed that they liked being there. Allen Pease was terrific! He

The facilities were super clean, nice with some very modern touches. The people working there were always smiling, polite and seemed that they liked being there. Allen Pease was terrific! He

Rating breakdown (out of 5):
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
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We have purchased 5 vehicles from Will Smith at Jaguar Charlotte and our experience gets exponentially better with each interaction! Will’s attention to detail is unmatched and Samantha’s assistance getting us accustomed to our new vehicle is a huge help. Thank you both for such great service!

We have purchased 5 vehicles from Will Smith at Jaguar Charlotte and our experience gets exponentially better with each interaction! Will’s attention to detail is unmatched and Samantha’s assistance getting us accustomed to our new vehicle is a huge help. Thank you both for such great service!

Rating breakdown (out of 5):
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
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