Reviews
My service advisors Trevor and Beth were exceptionally
My service advisors Trevor and Beth were exceptionally awesome when I brought my truck in for brake replacement for the rear axle. I just can’t give enough accolades to these two for all they do, Ray Dennison GMC is so very fortunate to have such awesome service advisors working for them!My next service visit will be for new tires.
My service advisors Trevor and Beth were exceptionally
My service advisors Trevor and Beth were exceptionally awesome when I brought my truck in for brake replacement for the rear axle. I just can’t give enough accolades to these two for all they do, Ray Dennison GMC is so very fortunate to have such awesome service advisors working for them!My next service visit will be for new tires.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for the kind words about Beth and Trevor. Our service department works VERY hard to make sure customers like you get the best service possible. We really appreciate the comments! Thanks for the 5 star survey too! Cordially, Kerry Roos Sales Manager Ray Dennison Buick GMC Cadillac
Igot right in for an appointment for an oil change, fast,
Igot right in for an appointment for an oil change, fast, friendly and professional Trevor Boyer was excellent, thank you.
Igot right in for an appointment for an oil change, fast,
Igot right in for an appointment for an oil change, fast, friendly and professional Trevor Boyer was excellent, thank you.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Checked in the service department at 7:15am for a
Checked in the service department at 7:15am for a scheduled oil change appointment, one hour and 30 minutes later I went to the service advisor’s desk to ask about the status of my truck. I was told that my clean truck was across the street getting washed, I looked past the advisor to see it parked next to the building. As it turned out another advisor had my work order and my key fob, apparently unaware that I was waiting. Poor service as usual.
Checked in the service department at 7:15am for a
Checked in the service department at 7:15am for a scheduled oil change appointment, one hour and 30 minutes later I went to the service advisor’s desk to ask about the status of my truck. I was told that my clean truck was across the street getting washed, I looked past the advisor to see it parked next to the building. As it turned out another advisor had my work order and my key fob, apparently unaware that I was waiting. Poor service as usual.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Sorry to hear you had a bad experience in our service department. Normally our service does a really GREAT job taking care of Ray Dennison customers. I am really not sure what happened, however I will follow up an make sure our process doesn't break down again. Next time you are over this way stop in for a FREE car wash. Cordially, Kerry Roos Sales Manager Ray Dennison Buick GMC Cadillac
This is my first experience with Ray Dennison but I have
This is my first experience with Ray Dennison but I have had plenty of experience with other dealers and always am on the lookout for trouble. Kerry Roos and Mike Melton of Ray Dennison Buick GMC made the process from start to finish a breeze while getting me the best deal that I could find ANYWHERE in Illinois and outside of it on a new vehicle. From the initial start of the quoting process to the final delivery where the dealership drove 3 hours to drop off was painless and most importantly, I knew I was dealing with a dealership based in ethical practices and with good morals. Kudos to Kerry Roos, Mike Melton and the leadership of this dealership as it shows.
This is my first experience with Ray Dennison but I have
This is my first experience with Ray Dennison but I have had plenty of experience with other dealers and always am on the lookout for trouble. Kerry Roos and Mike Melton of Ray Dennison Buick GMC made the process from start to finish a breeze while getting me the best deal that I could find ANYWHERE in Illinois and outside of it on a new vehicle. From the initial start of the quoting process to the final delivery where the dealership drove 3 hours to drop off was painless and most importantly, I knew I was dealing with a dealership based in ethical practices and with good morals. Kudos to Kerry Roos, Mike Melton and the leadership of this dealership as it shows.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the kind words about us and our dealership. The Ray Dennison dealerships have been in business for over 50 years and we strive to do the best possible job. Taking care of customers is what we do! You can buy a new vehicle seems like anywhere, but the people make a difference! Enjoy your new GMC Hummer. Thanks again for the 5 star survey! Cordially, The Ray Dennison Buick GMC Cadillac Team
We have been customers at this dealership for several
We have been customers at this dealership for several years. The service is excellent. All employees are very helpful - especially Beth and Chris
We have been customers at this dealership for several
We have been customers at this dealership for several years. The service is excellent. All employees are very helpful - especially Beth and Chris
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the kind words about Beth and Chris. Our service department strives to give the best service possible. Thanks for the 5 star survey too! Cordially, Kerry Roos Sales Manager Ray Dennison Buick GMC Cadillac
On time,super polite, done much quicker than expected .
On time,super polite, done much quicker than expected . Have used Dennison GMC several times. Top notch
On time,super polite, done much quicker than expected .
On time,super polite, done much quicker than expected . Have used Dennison GMC several times. Top notch
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for the 5 star survey and the encouraging words about our service department. Cordially, Kerry Roos Sales Manager Ray Dennison Buick GMC Cadillac
This is the second truck that we have bought from this
This is the second truck that we have bought from this dealership. Quinn was awesome to work with and Eric did a fabulous job on the paperwork side of it and everything was done as we expected. Thank you very much.
This is the second truck that we have bought from this
This is the second truck that we have bought from this dealership. Quinn was awesome to work with and Eric did a fabulous job on the paperwork side of it and everything was done as we expected. Thank you very much.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the kind words about Quinn and Eric. Quinn and Eric take pride in what they do and always strive to give our customers the best experience! Thanks for the 5 star survey! Cordially, Kerry Roos Sales Manager Ray Dennison Buick GMC Cadillac
Ray Dennison Buick GMC was very friendly and
Ray Dennison Buick GMC was very friendly and professional. We were greeted every time we entered into the dealership by someone being very friendly and helpful. Chris Kamp our salesman, was extremely knowledgeable and helpful. Loved our experience here.
Ray Dennison Buick GMC was very friendly and
Ray Dennison Buick GMC was very friendly and professional. We were greeted every time we entered into the dealership by someone being very friendly and helpful. Chris Kamp our salesman, was extremely knowledgeable and helpful. Loved our experience here.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the kind words about Chris and our dealership! Chris does a really good job taking care of his customers. Thanks for the 5 star survey too! Cordially, Kerry Roos Sales Manager Ray Dennison Buick GMC Cadillac
I thought the dealership was well stocked the people were
I thought the dealership was well stocked the people were friendly the salesman was well educated on the vehicle we were looking at and very helpful.
I thought the dealership was well stocked the people were
I thought the dealership was well stocked the people were friendly the salesman was well educated on the vehicle we were looking at and very helpful.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the kinds words and the 5 star survey! Cordially, Kerry Roos Sales Manager Ray Dennison Buick GMC Cadillac
Notified Jeff and he spoke with his workers in the shop
Notified Jeff and he spoke with his workers in the shop as he was a not there and they got me in right away.
Notified Jeff and he spoke with his workers in the shop
Notified Jeff and he spoke with his workers in the shop as he was a not there and they got me in right away.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Perfect! Thanks for the 5 star survey! Cordially, Kerry Roos Sales Manager