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Ray Dennison Buick GMC Cadillac

(268 reviews)
Sales hours: 8:00am to 7:00pm
Service hours: 7:30am to 5:00pm
View all hours
Sales Service
Monday 8:00am–7:00pm 7:30am–5:00pm
Tuesday 8:00am–6:00pm 7:30am–5:00pm
Wednesday 8:00am–7:00pm 7:30am–5:00pm
Thursday 8:00am–6:00am 7:30am–5:00pm
Friday 8:00am–6:00pm 7:30am–5:00pm
Saturday 8:00am–4:00pm 7:30am–12:00pm
Sunday Closed Closed
New (309) 423-3326 (309) 423-3326
Used (309) 981-7703 (309) 981-7703
Service (309) 681-5417 (309) 681-5417

Reviews

(268 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Ray Dennison Buick GMC Cadillac from DealerRater.

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Troy and Kerry were a delight!

Troy and Kerry were a delight! Eric made the lease process enjoyable! Thumbs up all around!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for such a positive review and the 5 star survey! Cordially, Kerry Roos Sales Manager Ray Dennison Buick GMC Cadillac

Service advisors do a very good job of arranging service

Service advisors do a very good job of arranging service on your vehicle. Better than before.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

The service department was very helpful working with me

The service department was very helpful working with me on repairing a very tricky part on my truck. They went above and beyond to keep me informed and took great care of me the whole way!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the kinds words! I will forward review to Beth. She does a great job for us. Thanks for the 5 star survey! Cordially, Kerry Roos Sales Manager Ray Dennison Buick GMC Cadillac

I took my Enclave to Ray Dennison Buick GMC for a repair

I took my Enclave to Ray Dennison Buick GMC for a repair and had the same great service, as always. The staff was friendly and efficient despite being very busy. They kept me notified of the progress being made while I waited, and when the repair was going to take much longer than expected, due to a scheduling snafu on their part, they offered me a loaner to use. I appreciated their thoughtfulness. Best of all, my car’s GPS is fully functional again and I am back to enjoying the navigation feature!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the FANTASTIC review! I will forward review to Beth since she does such a great job! Thanks for the 5 stars too! Cordially, Kerry Roos Sales Manager Ray Dennison Buick GMC Cadillac

Darius , is a great salesman , very personable and

Darius , is a great salesman , very personable and knowledgeable. He was such a great guy to work with. Kerry Roos and Mike Melton were also very helpful. Great experience!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the positive survey! I will pass comments along to Darius. Thanks again, Kerry Roos Sales Manager Ray Dennison Buick GMC Cadillac

Service center was very friendly and communicative.

Service center was very friendly and communicative. I recommend using this service station for oil change.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the kind words and the 5 star survey! Cordially, Kerry Roos Sales Manager Ray Dennison Buick GMC Cadillac

The staff was very helpful.

The staff was very helpful. They honored every promise made and the finance guy was very easy to work with. We will definitely keep you all in mind for our next purchase.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the GREAT survey!. Thanks again for the 5 star survey. Cordially, Kerry Roos Sales Manager Ray Dennison Buick GMC Cadillac

Had an engine oil leak that was difficult to find and

Had an engine oil leak that was difficult to find and repair the first time. I brought my 2009 GMC Sierra back they used a dye, ordered the proper parts and didn't charge more money! No leaks for 3 days now and 200 miles.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the fantastic review and the 5 star survey! Cordially, Kerry Roos Sales Manager Ray Dennison Buick GMC Cadillac

Great service friendly sales team very easy to schedule a

Great service friendly sales team very easy to schedule a service the only negative thing is like everywhere else high price labor rates

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your 4 star survey and the kinds words about our staff. Cordially, Kerry Roos Sales Manager Ray Dennison Buick GMC Cadillac

Customer Service is great!

Customer Service is great! They treat you with respect and get the job done efficiently!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thanks for the 5 star survey and the kind words to our employees! Cordially, Kerry Roos Sales Manager Ray Dennison Buick GMC Cadillac