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Texan GMC Buick

(773 reviews)
New (877) 728-0738 (877) 728-0738
Used (866) 837-9799 (866) 837-9799
Service (866) 558-4878 (866) 558-4878

Reviews

(773 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Texan GMC Buick from DealerRater.

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I’m not going to lie, i’ve had some terrible experiences at dealerships up until now at Texan. Eddie from the service department has treated my family and I so very well. He’s been absolutely honest, kind, and we can’t possibly express how thankful we are for him. When our car went into the shop we were down a vehicle which stressed us out so he got us a loaner as soon as possible, even when I mistakenly left wallet in the loaner after the fact. He gave me his word that he would get it for me before my flight coming up and he delivered on it. I truly mean it when I say this man deserves a raise, he communicated the entire step of the way and I highly recommend anyone who shows up here to ask for Eddie because he’s absolutely fantastic! Thank you, Eddie!

I’m not going to lie, i’ve had some terrible experiences at dealerships up until now at Texan. Eddie from the service department has treated my family and I so very well. He’s been absolutely honest, kind, and we can’t possibly express how thankful we are for him. When our car went into the shop we were down a vehicle which stressed us out so he got us a loaner as soon as possible, even when I mistakenly left wallet in the loaner after the fact. He gave me his word that he would get it for me before my flight coming up and he delivered on it. I truly mean it when I say this man deserves a raise, he communicated the entire step of the way and I highly recommend anyone who shows up here to ask for Eddie because he’s absolutely fantastic! Thank you, Eddie!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
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I was very pleased to have been helped by Antonio in service department, Thank you

I was very pleased to have been helped by Antonio in service department, Thank you

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
3.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Thank you for your review. We are sorry to hear that you had a frustrating experience, and we appreciate that you brought this to our attention. Our team is reviewing the circumstances regarding your review. If you’d like to share more about this experience or reach our team directly, please reach out using the contact information listed below. John Pike, General Manager [email protected]

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was friendly and efficient I used the valet service and have always received It’s like communication and timely Service

was friendly and efficient I used the valet service and have always received It’s like communication and timely Service

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for your review. We are sorry to hear that you had a frustrating experience, and we appreciate that you brought this to our attention. Our team is reviewing the circumstances regarding your review. If you’d like to share more about this experience or reach our team directly, please reach out using the contact information listed below. John Pike, General Manager [email protected]

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Had my car washed twice, and both times, it didnt once look clean!they never even vacuumed. Customer service isn't very nice sales guys are really pushy and dont take no

Had my car washed twice, and both times, it didnt once look clean!they never even vacuumed. Customer service isn't very nice sales guys are really pushy and dont take no

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for your review. We are sorry to hear that you had a frustrating experience, and we appreciate that you brought this to our attention. Our team is reviewing the circumstances regarding your review. If you’d like to share more about this experience or reach our team directly, please reach out using the contact information listed below. Greg Wilhelm, General Manager [email protected]

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Great atmosphere and the technician was very friendly and helpful. The service was excellent and very thorough.

Great atmosphere and the technician was very friendly and helpful. The service was excellent and very thorough.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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I emailed Mr. Rodrigo with my vehicle issue and he was able to get my truck serviced promptly. Mr. Rodrigo went above and beyond to make sure I was in the loop with the outcome of what needed to be serviced from the beginning to the end. He had my Uber thay was taking me back to work arrive promptly and this ensured i made it to work in a timely time. I am beyond thankful for his help and patience with me, as I have no knowledge about vehicles and them needing service! Mr. Rodrigo's communication was phenomenal! I got my truck back just in time for me to go to my first blood infusion with my oncologist. I am very thankful!

I emailed Mr. Rodrigo with my vehicle issue and he was able to get my truck serviced promptly. Mr. Rodrigo went above and beyond to make sure I was in the loop with the outcome of what needed to be serviced from the beginning to the end. He had my Uber thay was taking me back to work arrive promptly and this ensured i made it to work in a timely time. I am beyond thankful for his help and patience with me, as I have no knowledge about vehicles and them needing service! Mr. Rodrigo's communication was phenomenal! I got my truck back just in time for me to go to my first blood infusion with my oncologist. I am very thankful!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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I love going here to get my car done. They are reliable,fast,always spot on with any issues and have your vehicle ready within 3 days or less.

I love going here to get my car done. They are reliable,fast,always spot on with any issues and have your vehicle ready within 3 days or less.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Timely service. Professional service adviser. Clean and comfortable waiting area. Easy appointment scheduling. I will return for service.

Timely service. Professional service adviser. Clean and comfortable waiting area. Easy appointment scheduling. I will return for service.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Everything was great / got in on schedule and was out in a minimum amount of time .

Everything was great / got in on schedule and was out in a minimum amount of time .

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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It was a horrible experience for us. We discussed pricing beforehand and confirmed pricing. After confirmation we travelled from Dallas to Houston to get the car. Instead of making the process of buying car easy, they made it hard for us. It took around 9 hrs just to lease a car. They go back chat for sometime and comeback with some lame reasons to increase the price of the car. Literally they took advantage of the situation to quote the car higher than what was agreed up on. Never ever going to that dealership and never recommending that to anyone

It was a horrible experience for us. We discussed pricing beforehand and confirmed pricing. After confirmation we travelled from Dallas to Houston to get the car. Instead of making the process of buying car easy, they made it hard for us. It took around 9 hrs just to lease a car. They go back chat for sometime and comeback with some lame reasons to increase the price of the car. Literally they took advantage of the situation to quote the car higher than what was agreed up on. Never ever going to that dealership and never recommending that to anyone

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for your review. We are sorry to hear that you had a frustrating experience, and we appreciate that you brought this to our attention. Our team is reviewing the circumstances regarding your review. If you’d like to share more about this experience or reach our team directly, please reach out using the contact information listed below. Greg Wilhelm, General Manager [email protected]

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