Texan GMC Buick

I purchased a 2021 GMC Sierra 1500 from Texan GMC Buick, and the A/C stopped working after only two weeks. I was initially told the repair would be covered under warranty by the service department, but later informed that it would cost over $2,100, plus a diagnostic fee. The biggest issue was the lack of communication from management. My wife and I spent hours trying to speak with management. We were told Clay Vannatter was unavailable, yet I personally saw him come in and out of the office several times while we waited. Despite knowing we were there with concerns, he never came over to speak with us. We were also promised a callback from the General Manager, but it never came. I do want to recognize Bryan Estrada and Mike for their efforts. Bryan genuinely tried to locate Clay and keep us informed, and Mike took the time to listen to our concerns and work toward a solution. They were the only employees who made us feel like they were trying to help. To make matters worse, we were presented with nearly $900 in maintenance recommendations on a vehicle we had purchased just two weeks earlier. I understand that issues can arise with used vehicles, but the conflicting information, lack of responsiveness from management, and poor communication made this a very disappointing experience. Unfortunately, I cannot recommend this dealership based on the customer service we received.

Place was top notch. From start to finish, it was a great experience. I will definitely keep going there

I’m not going to lie, i’ve had some terrible experiences at dealerships up until now at Texan. Eddie from the service department has treated my family and I so very well. He’s been absolutely honest, kind, and we can’t possibly express how thankful we are for him. When our car went into the shop we were down a vehicle which stressed us out so he got us a loaner as soon as possible, even when I mistakenly left wallet in the loaner after the fact. He gave me his word that he would get it for me before my flight coming up and he delivered on it. I truly mean it when I say this man deserves a raise, he communicated the entire step of the way and I highly recommend anyone who shows up here to ask for Eddie because he’s absolutely fantastic! Thank you, Eddie!

I was very pleased to have been helped by Antonio in service department, Thank you

was friendly and efficient I used the valet service and have always received It’s like communication and timely Service

Had my car washed twice, and both times, it didnt once look clean!they never even vacuumed. Customer service isn't very nice sales guys are really pushy and dont take no

Great atmosphere and the technician was very friendly and helpful. The service was excellent and very thorough.

I emailed Mr. Rodrigo with my vehicle issue and he was able to get my truck serviced promptly. Mr. Rodrigo went above and beyond to make sure I was in the loop with the outcome of what needed to be serviced from the beginning to the end. He had my Uber thay was taking me back to work arrive promptly and this ensured i made it to work in a timely time. I am beyond thankful for his help and patience with me, as I have no knowledge about vehicles and them needing service! Mr. Rodrigo's communication was phenomenal! I got my truck back just in time for me to go to my first blood infusion with my oncologist. I am very thankful!

I love going here to get my car done. They are reliable,fast,always spot on with any issues and have your vehicle ready within 3 days or less.

Timely service. Professional service adviser. Clean and comfortable waiting area. Easy appointment scheduling. I will return for service.