Napleton Mid Rivers Maserati

This was one of the most frustrating dealership experiences we’ve had, and we will not be returning—especially not working with Mahan We test drove and placed a deposit on a pre-owned BMW at Napleton Maserati. We requested the inspection/maintenance report to make sure there were no issues. We were told it would be sent to us later that day, so we could complete the purchase. In multiple calls and texts, we were given numerous different excuses for the delay. After following-up again the next day, we were abruptly told our deposit was being refunded with no explanation. Even more concerning—the car was relisted shortly after at a higher price. That raises serious questions about transparency and integrity. A general manager was supposed to contact us about this situation as they admitted “none of this should have happened.” Instead a receptionist offered a $50 gift card in exchange for not posting a negative review—which only added to the frustration. We were ready to buy the car. This fell apart solely due to their poor communication and lack of follow-through. The only bright spot was the kindness of the cashier and front desk staff who helped process the refund. Overall, a very unprofessional experience that completely changed our perception of the Napleton dealership

Horrible, wasted two good days. Would never go back. The level of dishonesty and was beyond belief.