Reviews
Write a reviewMichael Keith was super helpful in getting my and my daughter's first ever new cars. Lexi Logsdon helped us with financing & additional options. no pressure sales & excellent customer service!! definitely recommend! *****
Michael Keith was super helpful in getting my and my daughter's first ever new cars. Lexi Logsdon helped us with financing & additional options. no pressure sales & excellent customer service!! definitely recommend! *****
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- 5.0
- Overall facilities
- 5.0
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Do not buy a car from this place. Yes they were nice and friendly when we bought the car but the last going on 2 months now they have been horrible, dishonest and crooked. We took our car in about the second week of January because the engine light came on and the exhausted had a sweet smell and was shuttering and sometimes dying unless you gassed it after starting it. The first time they got cylinder 2 misfire and replaced spark plugs and coil pack. Got the car back few days later and the next day the engine light came back on and car was still doing the same stuff. They did not fix the problem.... still doing all the same stuff. The second time (which was only a week or so later) we had to have our car towed to them bc it ended up over heating and on the side of the road with myself and two small children in the vehicle. The car completely shut down... wouldn’t drive more than 5mph. They called and actually told us they had no idea what was going on with it but then ended up replacing the water pump and charged us for it even though it was under the power train warranty come to find out and won’t give us our money back(whole major situation about why they are crooked). They also told my husband after the fact that it was the customers responsibility to know that stuff not theirs. They are the ones who work on cars daily... they know this stuff. Anyway we picked it up on a Monday afternoon and then that very coming Thursday(Valentines Day) not even 3 days later the car over heated again and on the side of the road and had to have it towed once again to them. They knew they messed up but just replaced a sensor on the engine and said it was on them. Got it back the 3rd time and next day engine light was on. Still problem not fixed. We ended up taking it to ford and it has coolant leaking into cylinder number 2. So I believe the first time they had a correct diagnosis... the last 2 times I believe they had no idea what they were doing and charged us for parts that had nothing to do with the problem and will not return our $700 we paid them for a part that was under warranty. Go somewhere else... we have been without a second vehicle now for going on 2 months. Not a happy customer and will not be buying or recommending these people to anyone I know and will tell everyone about this experience we have had.
Do not buy a car from this place. Yes they were nice and friendly when we bought the car but the last going on 2 months now they have been horrible, dishonest and crooked. We took our car in about the second week of January because the engine light came on and the exhausted had a sweet smell and was shuttering and sometimes dying unless you gassed it after starting it. The first time they got cylinder 2 misfire and replaced spark plugs and coil pack. Got the car back few days later and the next day the engine light came back on and car was still doing the same stuff. They did not fix the problem.... still doing all the same stuff. The second time (which was only a week or so later) we had to have our car towed to them bc it ended up over heating and on the side of the road with myself and two small children in the vehicle. The car completely shut down... wouldn’t drive more than 5mph. They called and actually told us they had no idea what was going on with it but then ended up replacing the water pump and charged us for it even though it was under the power train warranty come to find out and won’t give us our money back(whole major situation about why they are crooked). They also told my husband after the fact that it was the customers responsibility to know that stuff not theirs. They are the ones who work on cars daily... they know this stuff. Anyway we picked it up on a Monday afternoon and then that very coming Thursday(Valentines Day) not even 3 days later the car over heated again and on the side of the road and had to have it towed once again to them. They knew they messed up but just replaced a sensor on the engine and said it was on them. Got it back the 3rd time and next day engine light was on. Still problem not fixed. We ended up taking it to ford and it has coolant leaking into cylinder number 2. So I believe the first time they had a correct diagnosis... the last 2 times I believe they had no idea what they were doing and charged us for parts that had nothing to do with the problem and will not return our $700 we paid them for a part that was under warranty. Go somewhere else... we have been without a second vehicle now for going on 2 months. Not a happy customer and will not be buying or recommending these people to anyone I know and will tell everyone about this experience we have had.
- Customer service
- 1.0
- Buying process
- 1.0
- Quality of repair
- 1.0
- Overall facilities
- —
- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Mrs. Smith, I am sorry for the frustration these issues have caused you. Some issues with vehicles are easy to diagnose, the check engine light displays, a diagnostic scan is ran, it produces a code and we know exactly what to do. Sometimes that is not the case, especially when mechanical components not connected to the computer within the car fail. Unfortunately, that was the case with your vehicle. Often when one component is repaired and is working as it should the other components that were beginning to have issues also begin to fail as they cannot maintain the work load. Because your vehicle is outside of the criteria for the bumper to bumper warranty, and you did not purchase an extended warranty, we charged you for the replacement of the water pump. These issues with your vehicle identified a "missed step" in our service write up process as part of your frustration was a miscommunication about what is covered under your manufacture's power train warranty. Although it is often assumed that all powertrain warranties are the same, all manufacturer warranty coverages differ. Manufacturer powertrain rules also differ regarding the transfer of the powertrain warranty, as some manufacturers allow the transfer of the powertrain warranty secondary owners while others do not. After further research we determined your vehicle's water pump repair was eligible for coverage. We have incorporated checking the powertrain warranty guidelines on all vehicles into our service write up process to ensure we do not miss warranty coverages on an off brand vehicle in the future. You have been a great customer and we value your business and are sorry for the frustration the warranty coverage questions and repair concerns have caused. We are happy to refund you the amount you were charged for the water pump since it was eligible under your vehicle's powertrain warranty. Please contact me at the number below so I can arrange for reimbursement for that repair. Tony Caldwell Director of Parts and Service Swope Hyundai (270) 505-1200
They did amazingly great and was very nice and polite. Are salesman was Brett Stone and he answered all questions and even stood out in the pouring rain to answer the questions. Great job Brett Stone.
They did amazingly great and was very nice and polite. Are salesman was Brett Stone and he answered all questions and even stood out in the pouring rain to answer the questions. Great job Brett Stone.
- Customer service
- 5.0
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
I'm a difficult customer, but these guys bent over backward to put me in a nice used car. The experience was a great one. I will be back the next time I need a vehicle!
I'm a difficult customer, but these guys bent over backward to put me in a nice used car. The experience was a great one. I will be back the next time I need a vehicle!
- Customer service
- 5.0
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Mark and Ray treated me like I was their only customer. The attention that was shown to my car purchase was second to none. When it comes time to purchase another vehicle, I will purchase from them.
Mark and Ray treated me like I was their only customer. The attention that was shown to my car purchase was second to none. When it comes time to purchase another vehicle, I will purchase from them.
- Customer service
- 5.0
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
I live about 3 hours away from this dealer. I was interested in a vehicle and the staff did a great job of providing information in a timely manner and following up to see if I had any questions or if there was anything else they could do to help. Though I didn't buy the vehicle I was interested in after a test drive, I was very impressed with the professionalism and quality of the sales staff.
I live about 3 hours away from this dealer. I was interested in a vehicle and the staff did a great job of providing information in a timely manner and following up to see if I had any questions or if there was anything else they could do to help. Though I didn't buy the vehicle I was interested in after a test drive, I was very impressed with the professionalism and quality of the sales staff.
- Customer service
- 5.0
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- 4.0
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Scott and Joe closed the deal efficiently and were great to work with. Completely satisfied with the process , the price and vehicle. This dealer is worth the drive to E-town!
Scott and Joe closed the deal efficiently and were great to work with. Completely satisfied with the process , the price and vehicle. This dealer is worth the drive to E-town!
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- —
- Overall facilities
- 5.0
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
I haven't purchased the truck I'm looking for yet. I liked this truck but found another with less miles and 4 wheel drive that I'm considering.
I haven't purchased the truck I'm looking for yet. I liked this truck but found another with less miles and 4 wheel drive that I'm considering.
- Customer service
- 5.0
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
We could not have been happier with our buying experience. We started the process online with the chat feature. Within minutes of my online chat Nick Alexander called us. His manner on the phone was helpful but not pushy. We were able to send pictures of our trade-in to Nick. So before we drove from Southern Indiana we knew if it was going to be worth our while. Nick had the car we were interested in waiting for us. Nick was extremely knowledgable about the vehicle and really did a nice job going over the vehicle's features. The actual buying process was painless. We can't thank Nick enough. We will definitely contact him again for our next car purchase. It was worth the drive. We were not only impressed with Nick but with the way Swope did business. Thank you!
We could not have been happier with our buying experience. We started the process online with the chat feature. Within minutes of my online chat Nick Alexander called us. His manner on the phone was helpful but not pushy. We were able to send pictures of our trade-in to Nick. So before we drove from Southern Indiana we knew if it was going to be worth our while. Nick had the car we were interested in waiting for us. Nick was extremely knowledgable about the vehicle and really did a nice job going over the vehicle's features. The actual buying process was painless. We can't thank Nick enough. We will definitely contact him again for our next car purchase. It was worth the drive. We were not only impressed with Nick but with the way Swope did business. Thank you!
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- —
- Overall facilities
- 5.0
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Will Lutes is the kindest, lowest-pressure salesman I have ever met. He made absolutely sure that my wife got a car that she's happy with and proud to show off. When my trusty Dodge Pickup finally goes to truck heaven I will definitely be back at Swope Mitsubishi & Swope Certified for my next ride. I absolutely will refer and encourage others to do their car buying at this location and with this staff. Great Place, Great People.
Will Lutes is the kindest, lowest-pressure salesman I have ever met. He made absolutely sure that my wife got a car that she's happy with and proud to show off. When my trusty Dodge Pickup finally goes to truck heaven I will definitely be back at Swope Mitsubishi & Swope Certified for my next ride. I absolutely will refer and encourage others to do their car buying at this location and with this staff. Great Place, Great People.
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- —
- Overall facilities
- 5.0
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase