Heritage Mitsubishi - Morrow

I have no additional cumments to make at this time, This was my second visit.

The Service Rep were greeting and understanding about my vehicle. I would continue doing business with Heritages Cadillac in future I would recommend them to anyone.

Excellent Buying Experience. Great Sales Person. Would Recommend My Sales Person Tom very highly to anyone interested in buying a new vehicle.

Timely. No nonsense. Informed. Flexible. Interested in my business. Rare. Willing. Helpful. "After my vehicle was totaled." It was a bit instinct on my part (...that was not the bus I was supposed travel in to get there) and timing which brought the two if us together coupled with their willingness to work with me in timely fashion that has inspired me to recommend this dealership to others..

Hey, words can't explain the horrible customer service that I've been receiving from The Mitsubishi Morrow dealership. I had my car towed to this location on Wednesday, May 18th, 2022 for a diagnostic. That's it! It is now Wednesday, June 1st, 2022 and I STILL DON'T KNOW WHAT'S WRONG WITH MY CAR! I've missed countless days of work and was never offered a loaner car or even compensation for a rental in the meantime. This dealership literally had my car for over 3 weeks! There's literally been no communication unless I call. And I've been getting the run around for well over a week because on Friday, May, 27th, 2022, Tim told me they haven't ran a diagnostic yet because their diagnostics machine broke. When we're you going to tell me that? How is that my problem? Why am I just now knowing this after you guys having my car over 9 days at that point? I was under the impression that I was a priority and my car will atleast be diagnosed. This is hands down my worst experience ever with a car repair shop and dealership. No professionalism. No communication. Everyone sounds like they have an attitude when you call. I'm the customer and I haven't been treated right. I should have the attitude! AVOID THIS PLACE AT ALL COSTS!!!!! After posting negative reviews only, I somehow got their attention. They told me they found the problem but it would take almost another week of waiting for the parts and labor. After giving my car a bogus diagnosis, they charged me over $1200 to fix my car with a full throttle body to stop my car from going idle and professed that my car is working now. On Wednesday, June 8th 2022, i spent over $40 for an Uber to pick my car up all the way in morrow from fairburn (40+ miles). And guess what? After I paid $1200 and waited a month for my car, my car did not start. Literally! My car is literally having the same issue. After an entire month there's no progress. I feel robbed. I paid for a service and didn't receive anything but a scam. I've lost money, patience, and trust in the Mitsubishi brand overall. After revving up my car a couple of times after starting the car, i was able to drive my car back home from the dealership but my car kept feeling like it would die at any moment. Thursday, June 9th, 2022 I woke up to start my car again the next morning. It immediately died again. I called Tim and told him the issue. He told me to bring the car back to dealership. I arrived to the dealership at 10:45am. I didn't leave the dealership until 5:30pm. YOU CAN CHECK THEIR SECURITY CAMERAS! I WAS THERE ALL DAY!!!!! I waited for ALMOST SEVEN HOURS and THEY DIDN'T DO ANYTHING!!!!! NO HELP! I LEFT WITH THE SAME ISSUE I WAS HAVING A MONTH EARLIER, MISSING WORK, PAID $1200 FOR NOTHING!!!!! SO NOW IM IN THE SAME POSITION I WAS IN ON MAY 18th on JUNE 13th. This is ABSOLUTELY INSANE! AVOID THIS PLACE LIKE THE PLAGUE!!!!!!

This dealership experience was amazing. I was able to complete my application online prior to my scheduled appointment. They were able to get me in earlier than my scheduled appointment time when my schedule changed. And communicated with me the entire time of processing my application. The formal, paperwork procedures were quick, professional, and clear to understand. Above all the customer service was top tier. I would recommend and will be referring others !! Thank you so much Heritage Cadillac/Mitsubishi 🤍

I was met promptly by Don Traylor upon looking at the inventory. I had in mind what I was looking for. He heard me. Although the color I had in mind was different, Don was right when he ,” I think you’re going to love this color”.The inside of the car was exactly what I was looking for! Don was kind, helpful, knowledgeable and very efficient with getting me approved for my new car. The staff was great and timely on getting me checked out and on my way. This was the best experience that I have ever had purchasing a car. Thank you Don Traylor for being awesome with an experience that for most may be a little overwhelming. I’m loving my new car and would definitely purchase from Heritge again.

Rafael we an absolute joy to work with! He continued to keep us updated when the new shipments of Outlanders Han made it to the dealership. It was such an easy process because of him

I’m pleased with the customer service. My favorite service technician has to be Sheri Lewis. She is extremely helpful, knowledgeable., friendly, polite and professional.

I'm extremely frustrated. I have an issue with my car and contacted this dealership and no one has called back for 4 hours. Called again, and it took several calls to get through. When the operator finally answered, she responded that it could take that long since the service advisor are working with customers. This is totally unacceptable. This dealership is always requesting "good feedback". Well, this time, I can't since they do not value me as a customer.