Reviews
MALAYASIA IS GREAT SHES SUPER NICE AND HELPFUL FELT
MALAYASIA IS GREAT SHES SUPER NICE AND HELPFUL FELT COMFORTABLE WITH HER THANK YOU SO MUCH
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Lyricsoprano55, your wonderful feedback and rating mean a lot to us. Thank you so much for the positive review! Che' Shaydak GM
Staff and help was professional, everything was quick and
Staff and help was professional, everything was quick and explained very well. I appreciate them making my first time buying experience very pleasant.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi Leomail242! We're so happy we were able to help you out! We are so happy to read such a great review about Suburban Nissan of Farmington Hills! Che' Shaydak GM
Shaun was so helpful and great to work with.
Shaun was so helpful and great to work with. He is always willing to take the time to find the best option for you and answer any questions. Will definitely continue to work with Shaun in the future.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Colleen! We're so happy we were able to help you out! We strive for 100% satisfaction, and it is great to see you had such a positive experience at Suburban Nissan of Farmington Hills. Che' Shaydak GM
Was very pleased with the entire sales process.
Was very pleased with the entire sales process. I was fortunate to see the vehicle that I was looking for. Salesperson was very friendly, informative, and made the purchase go very smoothly. Vehicle was spotless and I am enjoying every moment behind the wheel. Thanks
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Dvalen85, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Suburban Nissan of Farmington Hills. We're so happy we were able to help you out! Che' Shaydak GM
Good service, easy to find,close to home.
Good service, easy to find,close to home. Staff is nice. Decent car selection, very helpful.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi Dmh61891, we are very happy to have provided you with such a positive experience! Thank you, and have a fantastic day! Che' Shaydak GM
Chris was awesome!
Chris was awesome! Not overbearing or pushy at all. He was insightful and kind. Definitely recommend!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi Ashlibynum, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care! Scotte Spencer Nissan General Sales Manager
Great support and good communication.
Great support and good communication. Very helpful and even got the car delivered to me for a discounted fee.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Malayasia is very helpful and ready to show different
Malayasia is very helpful and ready to show different options of cars to meet my budget. Buying process is also very seamless. Thank you for wonderful car buying experience
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Prasadoraskar, thanks for your praise and kind comments about our team. We are always more than happy to assist you if anything else comes up. Take care! Scotte Spencer Nissan General Sales Manager
I have been to Suburban Nissan of Farmington Hills twice,
I have been to Suburban Nissan of Farmington Hills twice, both for a warranty recalls arriving out of class action suite outcomes. In both cases I waited for the service completion at the dealership and felt they take too much time to service the minor issue, not sure it is so because they are free services. In the last visit I went for a headlamp replacement and I was under the impression they would check and replace the lamps within the 1 hour window they said it would take for the service. But after 1hr 20min, the guy comes back and says he needs to order the headlamps and it takes 1-2 months for the headlamps as they are back-ordered. I am like, you took 1 hour+ to conclude that! And it was 1-2 months to get the parts considering it is a dedicated Nissan service and not Honda/Toyota service. On both cases they neither checked the tire pressure and corrected not did they offer a free car wash. It is high time they bump up there level of customer service.
- Customer service 3.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Sk, we're disappointed to hear of the negative experience you had at our location. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.
Working with Brian Evans and Scotte Spencer was another
Working with Brian Evans and Scotte Spencer was another incredible experience. I say another, because this is my third vehicle and my experience has been top notch, each time. Thank you both sincerely!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Mike thank you so much for the great review! We look forward to seeing you again soon! Scotte Spencer Nissan General Sales Manager