Reviews
Write a reviewWorking with Kiah has been a very positive & transparent process. He is also very responsive. I would highly recommend Kiah with my current transaction.
Working with Kiah has been a very positive & transparent process. He is also very responsive. I would highly recommend Kiah with my current transaction.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Hello, we're happy to hear you had such a positive experience with our team! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
My friend and I, we both own AM cars, stopped in today to enquire about purchasing new AM Vantage. The sales person was who I recognized as a long term employee gave a very lukewarm welcome. No formal introduction or offer of refreshments. When asked what the process was for ordering a new AM he simply told us to “go online build your car to your spec, pay 10% and you should have your car 6-8 months from now”, and walked away. Having lived in Naples I have heard many stories about this dealer’s arrogance but today was by far a new low. Needless to say
My friend and I, we both own AM cars, stopped in today to enquire about purchasing new AM Vantage. The sales person was who I recognized as a long term employee gave a very lukewarm welcome. No formal introduction or offer of refreshments. When asked what the process was for ordering a new AM he simply told us to “go online build your car to your spec, pay 10% and you should have your car 6-8 months from now”, and walked away. Having lived in Naples I have heard many stories about this dealer’s arrogance but today was by far a new low. Needless to say
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a new car
Hi, thank you for bringing this to our attention. We’re very sorry that you had this experience. Your satisfaction is our top priority and your feedback allows us to make improvements to our processes and train our staff. Please contact us at (239) 280-5108 to share more details about your visit so we can make things right.
Good quality vehicle but 2nd set of keys not available. Service was not helpful,unfortunately.
Good quality vehicle but 2nd set of keys not available. Service was not helpful,unfortunately.
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- Overall experience
- 3.0
- Does recommend this dealer
- Shopped for a used car
Hi, we appreciate you taking the time to leave this review. We regret to learn that you did not have a more positive experience with us at Aston Martin Naples. We would like to make this up to you Please contact us at (239) 280-5108 so we can work with you to make this right. if we still can.
Michael is fantastic. A great listener and doer! He’s helped me numerous times and his work ethic is unquestionable
Michael is fantastic. A great listener and doer! He’s helped me numerous times and his work ethic is unquestionable
- Customer service
- 5.0
- Buying process
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- Quality of repair
- 5.0
- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Aston Martin Naples and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.
Helpful with transaction. Very responsive to inquires Easy to deal with Would recommend to friends
Helpful with transaction. Very responsive to inquires Easy to deal with Would recommend to friends
- Customer service
- 4.0
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- Overall experience
- 4.0
- Does recommend this dealer
- Shopped for a used car
Hi, we are glad we could help! Thanks for the recommendation, and have an amazing day!
Jennifer Mickey has taken care of me in a very professional manner and serves as a great ambassador for the dealership, as well as communicating in a very timely manner.
Jennifer Mickey has taken care of me in a very professional manner and serves as a great ambassador for the dealership, as well as communicating in a very timely manner.
- Customer service
- 5.0
- Buying process
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- Quality of repair
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Aston Martin Naples! If you have any further questions, please give us a call. We're always happy to help!
Sergio has amazing customer service skills. He is patient and very easy to work with. The service facility is clean and comfortable and I will be sure to tell everybody I know about how well I was treated.
Sergio has amazing customer service skills. He is patient and very easy to work with. The service facility is clean and comfortable and I will be sure to tell everybody I know about how well I was treated.
- Customer service
- 5.0
- Buying process
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- Quality of repair
- 5.0
- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your response to Sergio's outstanding customer service! Feel free to reach out to us if you need anything. Have a wonderful day.
David Ross is the best service advisor I've ever worked with. He is professional and always seems to put my concerns at ease. Great communication and follow through.
David Ross is the best service advisor I've ever worked with. He is professional and always seems to put my concerns at ease. Great communication and follow through.
- Customer service
- 5.0
- Buying process
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- Quality of repair
- 5.0
- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
They did just what they said and everything was as expected. I appreciate their professionalism and help. I would shop and go for service here again.
They did just what they said and everything was as expected. I appreciate their professionalism and help. I would shop and go for service here again.
- Customer service
- 5.0
- Buying process
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- Quality of repair
- 5.0
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Luke took over as my service contact, and has been a pleasure to work with. He was very accommodating and always has great follow-up.
Luke took over as my service contact, and has been a pleasure to work with. He was very accommodating and always has great follow-up.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair