Reviews
Jason in service was super nice. He did a good job on my Q7 and it is running great!
Jason in service was super nice. He did a good job on my Q7 and it is running great!
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback. We’re glad to hear Jason provided a friendly and helpful experience and that your Audi Q7 is running great after your visit. At Audi Marin, delivering professional, high-quality service is always our priority, and we truly appreciate your support!
I traveled from Las Vegas to purchase a 2019 Audi e-tron after negotiating the price in advance and confirming travel plans with the dealership. After completing the purchase I later received the CarFax showing three prior accidents that were not clearly disclosed beforehand. The vehicle also had unsafe tire conditions and a damaged charging port emergency release cable. I’m currently working with regulators to resolve the matter. Update - It has been over a month and they pretended to send me a reimbursement for the tires only to bait me into removing my review. They tried to get me to remove this under false pretense.
I traveled from Las Vegas to purchase a 2019 Audi e-tron after negotiating the price in advance and confirming travel plans with the dealership. After completing the purchase I later received the CarFax showing three prior accidents that were not clearly disclosed beforehand. The vehicle also had unsafe tire conditions and a damaged charging port emergency release cable. I’m currently working with regulators to resolve the matter. Update - It has been over a month and they pretended to send me a reimbursement for the tires only to bait me into removing my review. They tried to get me to remove this under false pretense.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
I traveled from Las Vegas to purchase a 2019 Audi e-tron after negotiating the price in advance and confirming travel plans with the dealership. After completing the purchase I later received the CarFax showing three prior accidents that were not clearly disclosed beforehand. The vehicle also had unsafe tire conditions and a damaged charging port emergency release cable. I’m currently working with regulators to resolve the matter. Update - It has been over a month and they pretended to send me a reimbursement for the tires only to bait me into removing my review. They tried to get me to remove this under false pretense.
I traveled from Las Vegas to purchase a 2019 Audi e-tron after negotiating the price in advance and confirming travel plans with the dealership. After completing the purchase I later received the CarFax showing three prior accidents that were not clearly disclosed beforehand. The vehicle also had unsafe tire conditions and a damaged charging port emergency release cable. I’m currently working with regulators to resolve the matter. Update - It has been over a month and they pretended to send me a reimbursement for the tires only to bait me into removing my review. They tried to get me to remove this under false pretense.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Very satisfied with all aspects of service experience. Service was done very well. Thank you.
Very satisfied with all aspects of service experience. Service was done very well. Thank you.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback. We’re pleased to hear you were very satisfied with all aspects of your service experience and that everything was completed to a high standard. At Audi Marin, delivering thorough, high-quality service is always our priority, and we truly appreciate your support!
The service team is efficient and reliable, particularly Willy Ortiz, who has helped me many times.
The service team is efficient and reliable, particularly Willy Ortiz, who has helped me many times.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback, Douglas. We’re glad to hear you find our service team efficient and reliable. It’s especially great to know Willy continues to provide consistent and helpful support. At Audi Marin, delivering dependable, high-quality service is our priority, and we truly appreciate your continued trust!
I have purchased 8 vehicles from this dealership in the past 15 years, and they are the best! The Manager Nathan Proctor is very honest and amazing! I purchased an A5 this time and love the car. My Sales Associate Jason Arnold knew the vehicle inside and out and really took the time to teach me about the car and was so kind and patient.
I have purchased 8 vehicles from this dealership in the past 15 years, and they are the best! The Manager Nathan Proctor is very honest and amazing! I purchased an A5 this time and love the car. My Sales Associate Jason Arnold knew the vehicle inside and out and really took the time to teach me about the car and was so kind and patient.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your incredible loyalty and continued trust over the past 15 years. We’re honored to have earned your business across eight vehicle purchases. It’s wonderful to hear Nathan’s honesty and leadership, along with Jason’s knowledge and patience, made your latest Audi A5 experience so exceptional. At Audi Marin, delivering a transparent, customer-focused car buying experience is our priority, and we truly appreciate your support!
always good service and attention to detail; best in Marin keeps me coming back for great service
always good service and attention to detail; best in Marin keeps me coming back for great service
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your continued support. We’re glad to hear our consistent service and attention to detail keep you coming back. At Audi Marin, delivering reliable, high-quality service is our priority, and we truly appreciate your trust and loyalty!
Elijah was definitely amazing! Thanks so much for a great experience. I felt like I mattered when it counted. Sal was my first point of contact, he greeted me with a warm smile, I followed him inside and there I met my main guy, Elijah. He asked me some questions, requested my key, and arranged an UBER ride for me after explaining what time my car would be ready. This guy sent another UBER to pick me up at the said upon time. He called me to let me know my car was getting washed and that my car was in excellent condition. Thank you Audi Marin!
Elijah was definitely amazing! Thanks so much for a great experience. I felt like I mattered when it counted. Sal was my first point of contact, he greeted me with a warm smile, I followed him inside and there I met my main guy, Elijah. He asked me some questions, requested my key, and arranged an UBER ride for me after explaining what time my car would be ready. This guy sent another UBER to pick me up at the said upon time. He called me to let me know my car was getting washed and that my car was in excellent condition. Thank you Audi Marin!
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your thoughtful feedback, Tracy. We’re thrilled to hear Elijah provided such an amazing and attentive experience, ensuring everything was seamless from start to finish. It’s great to know Sal made a welcoming first impression and that our team kept you informed and accommodated with transportation throughout your visit. At Audi Marin, making every customer feel valued and well cared for is our priority, and we truly appreciate your support!
Very accommodating, professional and helpful. Every person was friendly and professional. The process was simple and efficient.
Very accommodating, professional and helpful. Every person was friendly and professional. The process was simple and efficient.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your kind feedback. We’re glad to hear you found our team accommodating, professional, and helpful throughout your visit. Providing a simple, efficient, and friendly experience is always our goal at Audi Marin, and we truly appreciate your support!
Great service team at Audi Marin. Timely check in and communication from Gary Poarch. The appointment went smoothly and car was returned following an exterior wash. Have always owned Audi’s and I’m very appreciative of the Audi Marin Service Department. Thanks so much!
Great service team at Audi Marin. Timely check in and communication from Gary Poarch. The appointment went smoothly and car was returned following an exterior wash. Have always owned Audi’s and I’m very appreciative of the Audi Marin Service Department. Thanks so much!
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your thoughtful feedback, Angel. We’re glad to hear you had a smooth and timely experience with our service team at Audi Marin. It’s great to know Gary provided clear communication and that your vehicle was returned in excellent condition. Delivering efficient, high-quality Audi service is our priority, and we truly appreciate your continued trust and loyalty!