Reviews
Good morning Audi manager, I’m hoping you can help me solve the issues I’m having with the Audi 4 I just purchased less than a month ago from your team. Something is wrong with the engine and some rattling in the front tires. I’ve sent communication to your sales team and made an appointment with your maintenance team. I brought it in Friday and Jason Saechao said he sees that something going on with the electrical engine. He will need to keep it a few days to do a dynamic that will be over $300 and having to rent a car for the 2-days is another $200-ish more. I just put over $3000 down on this car that I’m not happy with. I think is responsible of me to expect the car I just purchased from what is a reputable company would stand behind their product. California law says with any car used sold, their is a reasonable understanding the car is in proper working order. This Audi A4 clearly is not. Your staff has been very nice but the feeling of being deceived is overwhelming.
Good morning Audi manager, I’m hoping you can help me solve the issues I’m having with the Audi 4 I just purchased less than a month ago from your team. Something is wrong with the engine and some rattling in the front tires. I’ve sent communication to your sales team and made an appointment with your maintenance team. I brought it in Friday and Jason Saechao said he sees that something going on with the electrical engine. He will need to keep it a few days to do a dynamic that will be over $300 and having to rent a car for the 2-days is another $200-ish more. I just put over $3000 down on this car that I’m not happy with. I think is responsible of me to expect the car I just purchased from what is a reputable company would stand behind their product. California law says with any car used sold, their is a reasonable understanding the car is in proper working order. This Audi A4 clearly is not. Your staff has been very nice but the feeling of being deceived is overwhelming.
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- Overall experience
- 2.0
- Does not recommend this dealer
- Shopped for a used car
Audi Marin went above and beyond to keto me happy by doing warranty work that was out of warranty. xxxxxxto Amy Stoica, my Service Advisor, for making it happen. That’s how you treat a customer!
Audi Marin went above and beyond to keto me happy by doing warranty work that was out of warranty. xxxxxxto Amy Stoica, my Service Advisor, for making it happen. That’s how you treat a customer!
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- 5.0
- Does recommend this dealer
- Came in for service or repair
It’s fantastic to hear our team could arrange that out-of-warranty repair on your Audi and keep you satisfied. Amy is glad she was able to make it happen. Thank you for trusting us with your Audi service.
I thought I had a bad differential. It turned out to be thw all wheel drive gear box. This was a much less expensive repair. I also appreciate the Uber to the train station and the barista and her delicious cappuccino. Gary is top notch—knowledgeable and kind.
I thought I had a bad differential. It turned out to be thw all wheel drive gear box. This was a much less expensive repair. I also appreciate the Uber to the train station and the barista and her delicious cappuccino. Gary is top notch—knowledgeable and kind.
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- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with the all wheel drive gearbox service on your Audi A4. We’re glad the repair cost was more affordable and that the Uber ride to the train station and the barista’s cappuccino made your visit smoother. We’ll be sure to pass along your kind words to Gary for his expertise and friendliness.
Everyone we dealt with at the dealership was very friendly, responsive, and professional. Will be recommending them to our friends.
Everyone we dealt with at the dealership was very friendly, responsive, and professional. Will be recommending them to our friends.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for highlighting our team’s friendly and professional approach during your new Audi A6 purchase. We’re delighted by your recommendation to friends and look forward to offering the same experience for them.
Everyone was very professional and helpful. Jason Arnold made the experience less stressful than it usually can be. Plus he knew his stuff. The other gentleman, whose name I forget, was really great too filling in for Jason when he was attending to other customers. Great job guys!
Everyone was very professional and helpful. Jason Arnold made the experience less stressful than it usually can be. Plus he knew his stuff. The other gentleman, whose name I forget, was really great too filling in for Jason when he was attending to other customers. Great job guys!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
It’s terrific to hear that Jason and our team made your new Audi Q5 purchase smooth and stress-free. Jason’s expertise and support, along with assistance from our additional team member, really made a difference. Enjoy your Q5 and drive with confidence!
They seem dedicated to providing a really nice service experience. Professional, knowledgeable, honest and helpful.
They seem dedicated to providing a really nice service experience. Professional, knowledgeable, honest and helpful.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, thanks for sharing your experience. We’re pleased that our team provided professional, honest, and helpful service on your Audi A4. Ivan and the rest of our staff appreciate your feedback and are here for any future needs.
Five stars for Elijah at Audi Marin. I brought in my Audi Q4 e-tron for service and he was fantastic to work with. Friendly, responsive, knowledgeable, and just genuinely helpful throughout the entire process. He made everything seamless and kept me informed every step of the way. Customer service like this makes all the difference. Thanks, Elijah!
Five stars for Elijah at Audi Marin. I brought in my Audi Q4 e-tron for service and he was fantastic to work with. Friendly, responsive, knowledgeable, and just genuinely helpful throughout the entire process. He made everything seamless and kept me informed every step of the way. Customer service like this makes all the difference. Thanks, Elijah!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
It’s wonderful to hear that Elijah’s expertise and responsiveness made your Audi Q4 e-tron service seamless. Your feedback about his friendly and knowledgeable approach is greatly appreciated. Thank you for choosing us for your Q4 e-tron and we look forward to serving you again.
Great service again at Audi Marin! Elija and friendly team listened, work completed to spec, and well communicated. Proper job at Audi Marin!!!
Great service again at Audi Marin! Elija and friendly team listened, work completed to spec, and well communicated. Proper job at Audi Marin!!!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for choosing us to service your Audi Q3. Elijah and the team are pleased to have met your expectations with clear communication and precise work. We look forward to assisting you again.
Jason was very efficient and got my car done quickly . I’m not going answer more questions.
Jason was very efficient and got my car done quickly . I’m not going answer more questions.
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience with Jason! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help here at Audi Marin!
Great service from Gary Porch! Everything from start to finish was perfect and easy. Gary has been my go to man from 2019 to present day. He is respectful and makes the visit a pleasure. A definite bonus to Marin Honda. Sincerely, Francesca Alioto
Great service from Gary Porch! Everything from start to finish was perfect and easy. Gary has been my go to man from 2019 to present day. He is respectful and makes the visit a pleasure. A definite bonus to Marin Honda. Sincerely, Francesca Alioto
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for trusting Gary with your Audi service since 2019. We’re delighted to hear the process was smooth and that his respectful approach makes each visit a pleasure. We look forward to assisting you again.