McLarty Volkswagen

This is the worst dealership I have ever seen. Not only is the manager sexist he's a straight out liar. I had them fix my car while driving cross country and came back to pick it up only to have it break down again. Another dealership told me they had ruined the engine and dangerously greased the brake rotors. This man could not get past the engine issue and refused to believe it could have been caused by them. He never mentioned the brakes once. It broke down just after driving a couple hours after pickup which means if it wasn't from the work they did it's from something they overlooked. When he left a message saying he couldn't do anything he told me the other dealership said it wasn't because of the work they did, but right after I called the other one and that was not what they told him. We both have the conversation recorded Bobby...

Worst Service I have ever received. The Service Department does not know what communication is. This all started when my vehicle bricked after attempting to update. They had my vehicle for over a week and when I would call or email I never got a call back. I would have to drive to the dealership just to talk to service advisor. After my vehicle was ready. I picked it up and when I got home I noticed it need an update still. Called dealership and they offered me a vehicle to drive for the day. Go to pick up my vehicle and I see a new scratch on fender and after confirming with photos that was new, they fixed it. That took another week. I just don't get it. Why as a client do I need to call to get status updates on my vehicle and chase answers. Some processes would probably help. UPDATE 03.12.26: Now I get a call and the service manager Bobby Richards states they no longer want to service my vehicle. This is great customer service.

They were very nice to work with. Took my VW Beetle in for airbag warranty work. They not only replace that but did a complete inspection on my car and washed it. I will be going back in the future.

Paid a $500 deductible..which in true I was told it could be nonrefundable..for a vehicle in transit, not on the lot. I ended up finding the same vehicle at another dealership slight cheaper. I tried to negotiate pricing ($300 lesser) with this dealer and they would not go down. One of the sales guys called me trying to sell me another type of vehicle and asked me if I still wanted the car..because another dealership wanted it. I put the deposit down on. I eventually bought my car from another dealer. I called to see if I could get my deposit back..the car still hasn't made it to the lot..I was basically told no by a manager named Mo. I put down a deposit why would you then try to sell me another vehicle.. from a simple humanity standpoint it would not have hurt or kept them from selling this vehicle to give back my deposit. I am glad I didn't do business here. Take your business to Volkswagen of Little Rock.

Our sales man was awesome but your parts lady is horrible and your sales manager is very rude they should not be able to deal with the public I would love to speak with someone higher up about my experience

Terrible treatment with customers, not being specific or clear..more waiting time, rude answers, not recommend this place to any of future friends or someone

We had the best experience with the MCClarty team. The service department and sales were both genuine and looked out for our best interest. We drove our 2015 Mazda CX-9 (never had a problem with it) from FL to AR and it started making noise in the engine area after we arrived. Long story short, the engine needed to be replaced so we opted to buy a new 2021 Mazda CX-9. Carbon edition. The team at McClarty was excellent! I’ve bought cars at Toyota in two different states and never had as great of an experience that what we had at McClarty. Thank you McClarty Team!

I went up there with no intent to buy with $500 disposable income that I can play with they managed to show me a 2017 Volkswagen Jetta 1.4 turbo with a 5-speed I love that car I got a great deal I got it for $303 a month but the salesman and the other kind of pushy but other than that to polite

Great place to do business! Everyone is very nice and friendly. Smiles on everyone's face. Honest pricing and the sales staff went above my expectations. Very nice intro to the service department!!

Best Dealership ever. Every employee makes you feel important and valued. Just bought our 3rd car from them. Have sent several friends and they also say the same thing.