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Wynn Volkswagen

(1,239 reviews)
2020 state dealer award
View 7 awards
2020 state dealer award
2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2015 consumer dealer award

Reviews

(1,239 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Wynn Volkswagen from DealerRater.

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My Experience at Jim Wynn

It was great! Would recommend the dealership and Simo to anyone interested in a new vehicle. Am on my 10th Volkswagen and there will probably be an 11th down the road.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Seamless buying experience

Kel was great from start to finish. Professional, helpful and always very easy to contact. Everything was explained in detail and nothing was too much trouble. Would recommend!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Excellent customer experience.

Matt and team made our overall customer experience more than exceptional. He took the time to listen to our needs and come through with a deal that worked best for our family. I would definitely recommend Matt to anyone looking for a VW.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

I dont enjoy buying cars

I typically dont enjoy purchasing cars but Kel Rogrbaugh and Rob at the Wynn group made it pleasant. Kel was quick to reply to my inquiry and made a quick appointment to view andd test srive. Ovetall a painless and easy experience. Will definitely reach out when in the market again

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Efficient, knowledgeable no high pressure sales.

I've walked out of dealerships disgusted in the past, even had to try to fight to get my keys back after they took them to see my car for a possible trade in. When my husband got his last car, we had to argue over an hour that we would not take the extended warranty, something I will never take because I have mechanical breakdown insurance through my auto insurance company at a ridiculously low rate. Not this time. I called about a car and Kel verified it was still on the lot and then called when I was later than he expected me to be to see it. He was knowledgeable about manual transmission cars, something you get little of even from dealerships for companies that still carry manual transmissions. He did not try to sell me something different or an upgraded car where he may have made more commission. He did not try to talk me out of a manual transmission, or laugh at me for wanting a manual transmission like happened to me before. The man knows his line of cars! Working with Rob for financing was a breeze. Unlike in the past, I wasn't treated like I couldn't get a loan on my own because I am a woman. Rob just ran the paperwork. He then explained options and didn't pressure me into any warranties. He gave his recommendations and left it up to me. I was there less than an hour for the test drive on Saturday afternoon and returned Monday for paperwork and for Kel to go over the features with me. That took less than an hour too. I've had it all take 4 hours in the past. All went well, and was for the first time in my 38 years of driving,a pleasant experience. It doesn't hurt that the car sells itself. This die-hard 3 pedal driver is happy!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Wynn Car Buying Experience

My wife and I recently purchased a new VW Beetle from Wynn. It was a pleasure dealing with both Kel and Rob. They did everything possible to make our purchase memorable. You know when you purchase a new vehicle they try to sell you all the extended warranty options, of course they mentioned it but when we said "no thanks" they did not push. If we should ever purchase another VW we will purchase it from Wynn.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

My Jim Wynn Experience

I was very pleased with my visit to Jim Wynn Volkswagen. It was a no pressure sales environment. Matt Durkin my sales associate was extremely knowledgeable and easy to work with. He listened to what I was asking and did his best to make it happen. He did things that I didn't find out until later like looked up my employer benefits to see if they had VW incentives to throw into my deal. He was awesome. This was my first purchase of a VW and with the my experience I received from Matt it won't be my last. I would highly recommend him to friends and family.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Amazing

I will start with Matt you are one of kind, thank you for being you.VW Jim Wynn is very lucky to have you. I had been in an SUV for 15 years, had been looking for a sedan for two yrs drove, spent many hrs not finding the one. I needed to have one that was good for my back, along with easy getting in an out of,feeling safe on the highway. I had rented by chance a Jetta two weeks ago. I kept it for two weeks. Well, my search is over I walked into Jim Wynn VW by chance, you know car dealers, some you really have to be in the mood. I will never walk into any other again unless its Jim Wynn. Last night I picked up my Jetta, Matt and the Wynn team went above an beyond to make this work for me hands down they did. It was the most pain-free fastest, positive experience. FYI I am 53, with three young adult sons who fit very comfortable in the Jetta. You need to just drive a VW to understand. And when you do even if it's out of way viste Jim Wynn(Sales Matt) in Norristown right of 476 you will thank me.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

VW Beetle

I had a great experience working with Kel and Rob. Everyone was extremely friendly and helpful. Took the time to go over all the features of my new beetle. Love my new car!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Awesome service and very knowledgeable staff!

Matt Durkin was awesome! From start to finish Matt was always there with an answer to my questions and concerns and genuinely cares about his customers! Matt and his team made the process of buying a car super simple and enjoyable. I would highly recommend anyone looking to buy a new or used car go and see Matt Durkin!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.