Reviews
Great timely service done by professionals.
Great timely service done by professionals. Service advisor Ethan always represents VW well and takes care to see his customers are well taken care of..
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Travis is by far most knowledgeable and upfront advisor
Travis is by far most knowledgeable and upfront advisor I’ve dealt with in a long while. He kept me informed about my vehicle the whole time McGee Audi had possession. I highly recommend Travis.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
A strong support team made service smooth and fast!
A strong support team made service smooth and fast! Laura in sales and Travis in service are the best!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Your service was great, and I always enjoy seeing you.
Your service was great, and I always enjoy seeing you. Thank u for taking good care of my car, thanks .
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're grateful for your business and your fantastic review! Thank you for choosing Berkshire BMW! See you next time!
Had a mechanical/electrical problem that disabled our car
Had a mechanical/electrical problem that disabled our car while hundreds of miles from home. Despite being crazy busy, Mitch understood our situation and somehow was able to get us back on the road within hours. If he hadn't pulled off this miracle, we would have lost our pre-paid ferry passage and, more importantly, would have missed a critical medical appointment. Thank you MITCH and the crew at Berkshire BMW and VW Service Center!!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're grateful to hear Mitch sprang into action when you needed help the most and got you back on the road at Berkshire BMW. We'll pass along the appreciation.
Recent service was on time and car was returned clean.
Recent service was on time and car was returned clean. No additional work was suggested which was correct as I had just gotten tires and other work. So honest too!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
From scheduling to check in to pick up… top notch
From scheduling to check in to pick up… top notch service. Couldn’t recommend more.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Here at Berkshire BMW, we are always thankful for positive feedback from our customers. Thank you, Graham!
This is the second time I have bought a car from McGee.
This is the second time I have bought a car from McGee. I have always found them to be helpful and honest! I would recommend them to anyone!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
I’ve been using this dealership for over 30 years and it
I’ve been using this dealership for over 30 years and it is outlandish that they have suddenly started to charge a 3.25% fee for using a credit card. Other dealers family members use don’t do this and I’m incensed at this charge. If it is not ended I’m taking my business elsewhere.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Chris, we're truly sorry to hear about this dissatisfaction. That's certainly not how we want things to go! We will pass this feedback along to the team, and I encourage you to reach out if you would like to discuss this further. Thank you, Mark Hoch - General Manager - 413-443-4702
Service department is great, pleasant and efficient.
Service department is great, pleasant and efficient.. Not so for sales. Very disappointed in my experience buying the car.
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- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
We're glad to hear you had a positive experience with our service department but disappointed that your sales experience didn't meet the same standard. We'd appreciate the opportunity to learn more about what happened during your purchase so we can address any issues and improve moving forward. Please don't hesitate to reach out for further assistance. Thank you, Mark Hoch - General Manager - 413-443-4702
Very disappointed with my sales experience. After I was quoted one price, the general manager insisted on a higher price. For want of $250 Berkshire Audi lost a valuable customer (This is the third Audi or BMW we have purchased from Berkshire Audi.) Alas, our last! Would certainly appreciate an explanation. Steve Rubin