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Tom Hesser BMW

(376 reviews)

Inventory

  • No photo available
    BMW Certified
    2024 BMW X5
    13,849 mi.
    $64,999
  • No photo available
    BMW Certified
    2025 BMW X2
    7,006 mi.
    $45,999
  • No photo available
    BMW Certified
    2025 BMW X1
    6,236 mi.
    $44,995
  • No photo available
    BMW Certified
    2025 BMW X1
    18,502 mi.
    $36,999 $4,000 price drop
  • No photo available
    BMW Certified
    2024 BMW X5
    34,652 mi.
    $52,999 $2,000 price drop
See all 7 vehicles from this dealership.

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Reviews

(376 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Kyle was very personable, the waiting room was comfortable, my car was taken at appointment time and was ready in an hour or so.

Kyle was very personable, the waiting room was comfortable, my car was taken at appointment time and was ready in an hour or so.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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Fran was terrific in going above and beyond for a standard service appointment. He knows how to keep customers coming back.

Fran was terrific in going above and beyond for a standard service appointment. He knows how to keep customers coming back.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Lisa, we're delighted to hear that Fran went above and beyond for you at Tom Hesser BMW. We look forward to your next visit! Safe travels!

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Very professional and courteous. Bryan was a straight shooter. He did not come off like he had some alternate agenda. His focus was getting me into the truck that I wanted for the best possible price. He went above and beyond to get me every cash incentive and rebate that was possible. He even found me a couple of cash rebates that I wasn’t even aware of. Gave me a very good deal on my trade-in that was better than what other local dealers were offering. Kayla got me an auto loan at a better interest rate than my local bank, and the process was very easy. We were out of her office within a half an hour. The same day I drove my brand new Silverado off the lot and went home. I couldn’t be more pleased. Thank you, Tom Hesser Chevrolet.

Very professional and courteous. Bryan was a straight shooter. He did not come off like he had some alternate agenda. His focus was getting me into the truck that I wanted for the best possible price. He went above and beyond to get me every cash incentive and rebate that was possible. He even found me a couple of cash rebates that I wasn’t even aware of. Gave me a very good deal on my trade-in that was better than what other local dealers were offering. Kayla got me an auto loan at a better interest rate than my local bank, and the process was very easy. We were out of her office within a half an hour. The same day I drove my brand new Silverado off the lot and went home. I couldn’t be more pleased. Thank you, Tom Hesser Chevrolet.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi David, we're delighted to hear about your smooth and efficient experience with Bryan and Kayla at Tom Hesser BMW. Congratulations on your new Silverado! We appreciate your business and look forward to serving you again in the future. Safe travels!

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Helpful, fast and efficient! Carl was super helpful and did a great job for what I needed!

Helpful, fast and efficient! Carl was super helpful and did a great job for what I needed!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

This is fantastic to hear! Thank you for the five stars! - Tom Hesser BMW

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Even though I did not buy my new 2025 Silverado 2500 from Tom Hesser when I called and told them the issues I was having with my truck Kyle welcomed me with open arms, after I made an appointment he called me within 3 hours and explained what the issue was when the parts were coming in and kept me informed till I picked it up. When I got my truck from the dealership it was clean inside and out. Thank you! I will return again for service and a new vehicle.

Even though I did not buy my new 2025 Silverado 2500 from Tom Hesser when I called and told them the issues I was having with my truck Kyle welcomed me with open arms, after I made an appointment he called me within 3 hours and explained what the issue was when the parts were coming in and kept me informed till I picked it up. When I got my truck from the dealership it was clean inside and out. Thank you! I will return again for service and a new vehicle.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience with Kyle and our team at Tom Hesser BMW! We hope your 2025 Silverado 2500 is running smoothly, and we look forward to assisting you again in the future! Safe travels!

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A very pleasant first experience with a new, to me, dealership. I’m happy to provide a positive recommendation.

A very pleasant first experience with a new, to me, dealership. I’m happy to provide a positive recommendation.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're happy to have earned your recommendation, Bill! Thank you for choosing Tom Hesser BMW and for sharing your support. See you next time!

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Good service and glad for email coupons which helps with price. Pleasant and courteous staff.

Good service and glad for email coupons which helps with price. Pleasant and courteous staff.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Helen, We’re glad you had a great experience! Thanks for the five stars! - Tom Hesser BMW

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Great people to deal with, ask for Hunter Cook. Great guy for helping me purchase my new Silverado.

Great people to deal with, ask for Hunter Cook. Great guy for helping me purchase my new Silverado.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Andrew, thank you for trusting Hunter & the Tom Hesser BMW team with your business! We hope you enjoy your new truck and look forward to working with you again in the future!

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Nicholas was pleasant to work with, accommodating and very knowledgeable about the brand. Delivery was a breeze, as Kayla had everything in order and ready to go.

Nicholas was pleasant to work with, accommodating and very knowledgeable about the brand. Delivery was a breeze, as Kayla had everything in order and ready to go.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Lisa, thank you for choosing Tom Hesser BMW and for sharing your experience with Nicholas and Kayla! We will be sure to pass along your kind words to both of them. See you next time!

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We have been dealing with Bryan for the past several car leases & he’s very helpful

We have been dealing with Bryan for the past several car leases & he’s very helpful

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Karen, thank you for your continued loyalty! We're thrilled to hear Bryan has been so helpful throughout your car leases. We truly appreciate your trust and look forward to working with you again at Tom Hesser BMW!

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