Jensen's LeMars Chrysler Dodge Jeep

In short I brought my truck to Jensen three times because my truck lost all its antifreeze in a short amount of time and they were unable to fix my truck. These visits in total cost me over $400 with the things that broke and the towing expense. I brought my truck in saying I lost all my antifreeze in a parking lot. After a two hour wait they said I was done. I asked them what they did but the mechanic wasn't available(maybe lunch?) Three days latter in a five block period my truck started making a noise and then over heated. It turns out the mechanic didn't do anything and didn't bother to tell me. So I towed it to them. The plugs, battery and possibly a head gasket broke how do I know? It was clearly written on the ticket that I possibly had a head gasket cracked and they didn't bother to check it. The third time I asked them to look up why I was losing antifreeze and check the head gasket. They did a pressure test but said they couldn't find a leak. I told them I don't have a leak. I said that all my antifreeze is lost in a short amount of time. I will not be going back a forth time. I rated customer service a 1 for lack of communication with me. After towing the truck setting up an appointment and letting them know three times my truck was there. They missed the appointment because they didn't know my truck was in the parking lot. Most people were great. The manager I heard swearing about my truck in the back ground over the phone. 1 star for price because my visits cost me over $400 for stuff that broke because they failed to fix the problem or inform me the problem persist.

Good timely service on time no hassle well informed

Jensen dealerships are the best! Best for purchasing a new or used car or great car service / repair. we bought a used Ram 1500.

They did a great job and on time!? And left a sticker for the next time!!

I knew one of the sales persons from a previous vehicle purchase and contacted him about needing a work truck for my acreage. He told me they had an older truck with very low miles on the lot and gave me a great price. I came in the next day to test drive it, and bought it that day. I was out of the dealership in less than an hour. They also filled the tank and changed the oil, as well as gave me my next service free. Things that not everyone does or has to do. Great place to buy a vehicle and great salesman working.

Multiple times in the shop to resolve issue. Lack of follow-up

Great experience whenever I have interaction with them.

Very nice process. He listened to what I wanted and the price I needed

Great service. Friendly. Convenient. Always feel they are very trustworthy.

Ulysses did an excellent job as the sales representative,also after the sale helping us get to understand and learn everything with our new vehicle.Couldn’t be happier!