Reviews
Poor customer communication. Dropped off my Rubicon for service on a Wednesday, by Tuesday the next week no response from the service rep..I had to call for an update on my vehicle which had NOT even been diagnosed yet..a week later after a scheduled service appointment. Not sure if Aikins is over-booking appointments or what, but the service and wait time is unacceptable. Get it together Aikins.
Poor customer communication. Dropped off my Rubicon for service on a Wednesday, by Tuesday the next week no response from the service rep..I had to call for an update on my vehicle which had NOT even been diagnosed yet..a week later after a scheduled service appointment. Not sure if Aikins is over-booking appointments or what, but the service and wait time is unacceptable. Get it together Aikins.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
I was very happy with the whole auto purchase experience; I knew the price from the start, and the sales personnel were a pleasure to work with. Best news—I never felt any pressure.
I was very happy with the whole auto purchase experience; I knew the price from the start, and the sales personnel were a pleasure to work with. Best news—I never felt any pressure.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Very professional very happy with the service they do an excellent job on their custom side
Very professional very happy with the service they do an excellent job on their custom side
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- Buying process
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Went in for a recall that was estimated to take 2 days - was done in a day and also got extra work done to boot. Customer service was great from scheduling to dropping off, to pick up. Highly recommend!
Went in for a recall that was estimated to take 2 days - was done in a day and also got extra work done to boot. Customer service was great from scheduling to dropping off, to pick up. Highly recommend!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Excellent communication, service advisor comunicated what service being performed on SUV and time involved to perform service
Excellent communication, service advisor comunicated what service being performed on SUV and time involved to perform service
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- Buying process
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Great transaction, Keith was very professional. I would purchase from him again. He is definitely an asset to the dealership.
Great transaction, Keith was very professional. I would purchase from him again. He is definitely an asset to the dealership.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Best group of people I ever bought a car from. No beating around the bush during car deals, straight forward pricing, and courteous employees. I will continue going back to Akins.
Best group of people I ever bought a car from. No beating around the bush during car deals, straight forward pricing, and courteous employees. I will continue going back to Akins.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Akins Ford is the only place that I purchased a vehicle in over 25 years. They take care of all of our service needs as well. When my extended family is at my home to visit it looks like a mini-Akins Ford dealership! All the cars have Akins stickers!
Akins Ford is the only place that I purchased a vehicle in over 25 years. They take care of all of our service needs as well. When my extended family is at my home to visit it looks like a mini-Akins Ford dealership! All the cars have Akins stickers!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Had transmission work completed at the dealer since I had a third party warranty with a deductible.
Had transmission work completed at the dealer since I had a third party warranty with a deductible.
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- Buying process
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- Quality of repair
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Corey was amazing. He made buying quick and easy. He made every part of the buying process so easy.
Corey was amazing. He made buying quick and easy. He made every part of the buying process so easy.
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- Buying process
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- Quality of repair
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car