Angela Krause Ford

Highly unprofessional sales tactics by the sales manager, Cody. This is not Real estate. It is highly unethical to have multiple offers for the same vehicle after you have already negotiated and have approval and tell your customer that you are just waiting for financing to wrap up your paperwork to be done. How you are still employed is beyond me. How this establishment allows you to conduct business like this is wild. I thought I was going to a dealership that had family values after reading how it got its name. It was touching. The experience does NOT reflect it! RUN‼️ (For educational purposes only)

We brought our vehicle here for service. The total was about $400. We came to the store at 5 PM to pick up the car After we were told it was ready. We went to the cashier who had someone send a link to our phone to pay electronically. We went to the link and i paid the amount due. I received an email from the dealer showing that it was paid and a link to a receipt showing the amount, the date, and the Angela Kraus information on top. I presented it to the cashier and she said she can’t accept that because her computer isn’t updated and won’t show her that I paid it. I showed her the email as well as the attached receipt and she said she can’t accept that. She told me to come back tomorrow. I told her I would not do that and she needs to find a manager to take care of the problem. she kept hesitating and didn’t want to call anyone. Then she went and made some calls, but couldn’t reach anyone. She continued to tell me that she wasn’t going to accept my receipt because her computer updating showing the payment. I told her I could print it on their printer if they wanted me to and she said no. I told her she needs to find a manager to take care of the problem. She told me I would have to come back tomorrow again. I told her no, I would not and that I’m here to pick up my car that I paid for. We threatened to call the police department to show them the paperwork. She finally got up out of her chair and walked across the driveway to speak to someone named Harry. she came back and said that she can’t find the paperwork. After sending several people to look for it she finally said she had it. The service advisor was at her computer and said that it’s my problem and I should call my bank. I told her there’s no reason for me to call anyone when I have a receipt and that this is their computer problem. I used their link to pay the bill And I have a receipt. Ultimately, after about 30 minutes, the cashier called a porter and had someone bring me my car. I will definitely not be back.